Northrich Automotive

Been going here for years. Everything has been great. We are getting the maximum service from our vehicles (we take them all here). Can't say there haven't been a couple problems, but in the rare instance they do occur, they are resolved quickly and completely. A first rate outfit!

Northrich Automotive is my top choice for car maintenance and repair on all my vehicles. I always receive excellent communication from the time I book my appointment through to pick-up. In their estimates, they include photos of all issues found—helpful for someone like me who only pops the hood to check the oil or add washer fluid. When needed, they provide detailed explanations to help me make the best choice about what work to do immediately and what we can just keep an eye on for awhile. (I have two older cars that require some extra TLC.) On one of my visits, the owner, Rochelle Gotsdiner, reminded me that she welcomes any and all questions, that they want to be a neighborhood garage people can trust and feel at ease interacting with. They are absolutely meeting that goal and then some. I’m so pleased to have found them and plan to be a lifelong customer.

The best!!! Start to finish- excellence in workmanship. Quick, reasonably priced, professional, knowledgeable, transparent, kind to name a few things. The many other reviews don't lie. I and you are lucky to find them.
Thank you very much to Ryan and the entire staff and tow truck driver at Northrich Automotive for doing and going above and beyond. I am a customer for life.
5/5 ***** I highly recommend them!

Just moved to Dallas and needed to get my car serviced. Rochelle and Ryan were very personable and friendly. As soon as Ryan heard my car, it gave me great comfort that he knew my car needed a gasket. While fixing the gasket issue, they discovered missing bolts that are needed for holding my catalytic converters in place. They found bolts that were the right size and fixed that problem as well. My repair bill was reasonably priced and I wasn't hit with any unnecessary diagnostic fees. I am so glad I chose a small family business over a huge dealership. I will definitely reach out to them the next time I need to have my car repaired.

Rochelle and Ryan were very friendly and professional. They helped me save $1,200 on repairs quoted by my dealership. The Dealership wanted $2,000 but Northrich did the same repairs for $800!!! That’s ridiculous!!! Just had to wait for parts to be ordered in a few days and repairs were done the same day they received the parts. Exceptional service, 100% coming back for all my maintenance rather than going to the dealer where they keep slipping in unnecessary and random fees.

I recently had the pleasure of experiencing top-notch service for my car, and I must say, it was nothing short of wonderful. Being quite particular about who I trust with my vehicle, I was thrilled to discover that these guys are the best in the metroplex. Their work was not only accurate and fast, but also clean, which is a rarity in this line of work. I highly recommend their services to anyone looking for exceptional car care. They've truly set a high standard and have earned my trust and appreciation

Outstanding mechanics! Can't say enough good things about this place. Professional, cost effective, honest, timely... the list goes on and on. I will NEVER take my car to the dealership again to get services done. Northrich will be my mechanic place of choice!! Worth the 35 minute drive from where I live. EXCELLENT service! So glad I found this place.

I took several cars there over a month period for various reasons routine maintenance and a breakdown. The team there was very professional, courteous and prompt. They provided a quote let me pick the work done and did not try to upsell or push any repairs that were not needed. They were able to start on the work promptly and completed the job when promised. After 30 years in Richardson I think I have finally found a quality automotive repair shop.

We were recommended to Northrich by several neighbors and they exceeded all expectations. Our car was in need of some major maintenance, Ryan went above and beyond to get us scheduled and work was completed in just 1.5 days!

Additionally, they were able to schedule us for some minor work on my car doors, turnaround time was 1/2 a day.

The staff and service at Northrich Auto. are second to none. The communication was especially appreciated as well as the honesty and transparency during my service. While my car was estimated to be kept over the weekend after dropping off on a Thursday morning, they were able to complete my repair by mid-day the next day. We will be taking our cars to Northrich from now on.

Took my third car (Ford Explorer) in and as always, excellent service. Really like the communication on the work being done on my cars. Fair pricing and no pressure service. I will be taking my fourth car (truck) in soon. Appreciate the Northrich team.

I recently had some work done on a 2010 Honda Odyssey accessible wheelchair van. The dash board was going haywire! They fixed the issue and also did an oil filter change. As always, Northrich Automotive does an excellent job and is a trustworthy family business.

Northrich Automotive has done a great job on ALL of our 5 cars this spring! Always a great experience and they explain all the services well so I can make informed decisions and keep everyone in the family safe. Thanks guys!

Fantastic Service! The team at Northrich go above and beyond the status quo that other mechanics set. They took their time and were diligent about finding any problems that may have occurred to my engine. The diagnosis was quick and the remedy just as swift. I literally will not take my Jeep anywhere else but to them for the rest of my life.

As with pretty much every other review here, I can't say enough good things about Northrich.

The owner, Rochelle, and her team (shoutout Ryan!) are so kind and personable, I feel like I'm going to see friends anytime I have work to get done.

They have very high integrity and are trying to build their business based on referrals, and their mission is to help their customers find peace of mind around car maintenance, which can be a huge source of stress. To do this, they understand they need to take their time, do the work right, and employ the best people. Perhaps you could find cheaper prices, and I think we all have that infamous uncle who can "do it for cheaper" - but personally, I would gladly pay a small % more for the peace of mind that it will be done right the first time.

The people over at Northrich, were very informative and knowledgeable. I appreciate their attention to detail and effort they put into the customer experience.
I came in with a CEL and a list of things I knew were wrong with the vehicle. They listened to my concerns and did their own assessment and quotes to everything that was wrong with pictures.
I absolutely loved the transparency of the shop!

Thanks to the Tech, they traced down everything wrong with the car and even seemingly fixed a few other minor issues with the drivability of the car.
Even made sure my tires were aired up to spec! I appreciate everything you guys have done to get me back on the road!

I will definitely be using this shop for future mechanic needs!

Great people! Took my potential purchase car into these folks, took them 30 minutes (charged at a reasonable price by the way) to tell me not to get it. Saved me thousands for well under 100!

I am not a regular customer of Northrich, so my review is based on that statement. I live out of state and am here in Dallas area for medical treatment for my husband. I knew my sparkplugs needed to be done because my vehicle was misfiring and was SO sluggish. I asked some ladies at the church who they would take their vehicles to because I have not ever been a supporter of the dealership mechanics, and they recommended me to Northrich. I am very happy with the work that they did. They did an awesome job and treated me with so much kindness in my current situation! They did my sparkplugs and an oil change so as soon as I got in my vehicle and started it up, it felt brand new. They were very reasonably priced too, I knew the sparkplugs would not be an easy job on my truck, but I am very happy with the cost. I will recommend them to people from my town out of state who have to come to Dallas and I will bring my vehicle back to them should I have any issues throughout the duration of my stay here. Thank you!

The team at Northrich Automotive was super helpful with getting my Jeep back to running like it was new. When my check engine light came on originally I got anxiety at the potential bill, after talking with multiple dealerships I was even more anxious as the quotes they were giving me over the phone were steep. Eventually I found Northrich after they were referred to me by a friend. I am super happy with my experience at Northrich and their care for my car. Huge points for them being locally owned and family operated!

10/10! I took my sprinter van in a bit nervous because of how finicky sprinters can be but Northrich took their time being thorough and fixed her up great! Honest, efficient, and great customer service. I couldn't recommend them more!