L.A.F. Floors and Interiors

Lisa is great ... Listens to you and understands your style and then presents options for matching this versus that. I thought it would be an all day effort but she makes it so easy we're all done with all our choices in under 2 hours. Really knows her stuff and has a great vision.

We recently had A.L.F install flooring for a kitchen/bath remodel. We could not be more pleased with the outcome. Bruce and Lisa were great to work with. They were upfront on expectations and cost, in fact, our work ended up costing less as it was less involved than initially thought . Bruce’s honesty with this shows how professional and honest his business operates. Skyler and his team did the install, they’re professional, work done with attention to detail and customer satisfaction. Overall, a great experience. Will definitely recommend A.L.F to anyone looking at flooring.

We used ALF to design my new kitchen in a 90 year old colonial. The stylist helped us with decisions about hardwood or tile in a kitchen, blending old wood with new wood from kitchen to dining room,and color of tile to help blend the down stairs decor. She actually suggested a bit more pop in the tile than the one we choose. Although gorgeous, I wish we had gone for more of the pop! Fantastic! Love being in the room and waking up to it drinking my coffee with the whole design. Jo Anne Rose

First time homebuyer and I was worried about picking out the right colors and textures. My friend and flooring guy said to go to ALF. I was so worried about price that I said we should get all white. Lisa was wonderful and helped me make some good color choices staying in my budget. ALF is the place to go!

Great design help from the knowledgeable staff partnered with a good quality installation at affordable prices!

Not happy with this place at all. The tile work in the bathroom is nice, the wood floor refinishing was awful. I came home to see a super high gloss. There was a patch about 4'X5' that was not even done. ( how does that happen when you have 2 coats??) There were "waves". places where you could see the finish was on but not spread out. like 6 feet long waves. There was a puddle about 20" diameter where, again, you could see the finish was poured but never spread. They said they would come back and redo the whole thing, The second time, they did use the satin finish. much better. Now we have drip marks. little dots. We have sanding marks. there are specks of debris imbedded in my floor. And still a spot where the finish was not applied. Smaller than before, but still there. I did not want them back. The office made promises that they did not delver on.

Worst level of communication and terrible professionalism by all parties. Owner(s) and staff. We had an entire brand new construction home installed with hardwood floors and is 100% defective. The floors move, buckle, make noises, grind, crack, shift, and are a complete travesty. We were told repeatedly for YEARS that the floors would be repaired! This company even had more flooring delivered to my home. This summer will be three years that we have been trying to remedy the situation. They have told us so many false stories; "we will be at the house next week" "we will make this right!" "we will work with you to rectify!" -- None of it ever happened. We were taken advantage of, lied to, and plainly mistreated by all. The owner Lisa is rude and condescending. She has on and off owned the business for many years, but claims to be new there. Entirely A mess. I wouldn't trust them to do anything in your home. There are too many honest and talented options to chose this kind of stress and dishonest company and people.

This is not the place you would want to do business with! I'm having the worst experience in my home purchase process for reasons below. All the numbers below are out of pocket charges (over builder's allowance).

1. For a job we were given an out of pocket payment estimate of $3000-3500. But after the "actual calculations" we were given a quote for $6600 which is 2x that the "estimate". I'm not sure what type of an estimate would be this far off for an experienced sales person!
2. They are not the best people for time management and giving you the numbers when they are supposed to!
3. For another part of the job that may have cost a total of $1000, they gave us a quote for >$2000 (this is another charge over the allowance).

I believe they are over charging us just because they know that we have NO other choices! We must work with these folks because our builder is doing business with them and we are not allowed to pick any other places unless we pay everything out of pocket!

I'm very disappointed and unfortunately I have to work with them until we close on our home!

To Whom it May Concern,

I would like to inform you that I spoke with your female receptionist this afternoon with some questions about floor pricing. By the third time I had explained myself she was able to understand what information I was looking for. The information I was looking for was the labor cost per square foot to install a floating floor. I informed the lady that I was not looking for anyone to install the floor I was only looking for the labor cost so I could accurately bill my landlord.
The length of the conversation we had over the phone was two minutes and 12 seconds long, I had to look back at my phone log to verify. The woman I spoke with was rude, disrespectful and anything but helpful. I could sense her frustration from the very beginning of the conversation largely due to her not understanding the information I was seeking. To abruptly end the conversation she informed me she did not have time for me due to the fact another customer was standing in front of her and then she hung up the phone on me.
The actions of the woman you have chosen to represent your company is anything but friendly or efficient (taken from your website) and in my opinion deserves immediate attention. Before placing the phone call to your establishment I had already anticipated some hard feelings because I was not going to use your company to install the flooring. At no point during the conversation did she contemplate to herself that I am planning on buying a house in the next year and the amount of business that could have generated for your company. Furthermore one of the best marketing tools for a company is word of mouth. I guess in your case word of mouth may not be such a good thing. I can only imagine if she can treat me the way she did this afternoon then I am not the only one that has fallen victim to her horrible demeanor.

Terrible experience with this company. They do not know or stand behind their products. I would not use them again.