west elm

Very nice set up and very nice items. Wheelchair access in the North parking lot by Center Street.

I was connected to Craig and Melissa through West Elm’s chat feature and was so happy I did. We stayed in touch via email and they helped me place my order. I could have placed it on the website or at my local store, but they were so kind and patient with my measurement questions and waiting on my WE credit card
to arrive, I wanted to keep my purchase with them. Looking forward to getting my new pieces!

Let me tell you about this West Elm location.

I ordered an 8x5 Diamond Deco Rug a little before 8/22/17 from the main West Elm site and after a month later, I inquired why tracking stopped on 8/22/17. The last location the rug was at was Mesquite, TX and this was a little before hurricane Harvey hit. West Elm refunded me in full and suggested I try this Reno, Nevada store which had 3 in stock.

Best suggestion ever.

I was greeted on the phone by Jessica, who made sure she physically located the rug in question before placing my order over the phone. Excellent customer service, but THEN! she did something the Cherry Creek store in Denver and the Atlanta store didn't.

The most gorgeous bone inlay desk was on clearance from the main website AND an extra 20% off; however I could not complete the order due to an 'out of stock' message. I called my local West Elm in Denver who didn't have it and could not source it from another store regionally, so I called up Atlanta. Same thing, except they let me know a warehouse on the West Coast had it in separate pieces.

So I asked Jessica if by any chance they could locate this desk. They didn't have it in store but she did go above and beyond with her store manager to order this desk for me from the warehouse and make sure I could get the furniture I had my heart set on.

I am so beyond impressed with the level of customer service I received from this West Elm location.

Thank you,
Brittany P
Denver, CO

West elm is an intriguing store located in a wonderfully historic building. Worth your time to wander around and check out new takes on old things. This store will make you re-think everything from furniture to utensils. Inspiring.

Impressive what they have done with the old building especially leaving original parts original. A must see when in Reno. The basement shops were unique. A fantastic furniture store and so much more. Loved it!!✌✌ highly recommend

Clean store of furniture and accessories at great values. Allowed our dog to come in as well. Friendly and helpful staff took great care of us. Enjoyed West Elm styles as well.

Susan from the Reno location went above and beyond to provide excellent customer service despite the hustle and bustle for cyber Monday. She resolved my issue over the phone in less than 5 minutes after I failed to get a customer service agent trough general number.

Beautiful store great manager and sales rep Kyle was a great help! We bought two beautiful lamps and hope to buy a coffee table next! Pick up smooth!

I saw the store in the old downtown post office and just had to check it out. I don't think I have ever seen such a unique setting for a store. Not sure how long it's been there as we're from out of town, but it was really cool that they kept and used so many of the old post office accoutrements!

Good dock to back in and get loaded with a smaller car!

The staff here was super friendly and helpful. They knew exactly where everything was and even helped me pick out which one would go best with my design. So happy I walked in here!!!!!

Love their offerings. Prices are good and they seem to offer something for everyone no matter what decor you may have. Great candles, napkins, pillows, etc.

Great store. Natalia is wonderful and super helpful. Quality is great. They work hard to price match if you find it cheaper online than in store. Will definitely be returning.

The most beautiful West Elm I've ever seen. Located inside the old post office, which an enormous, super cool art deco building.

Craig and his team are fantastic and make you feel warm and welcomed during your shopping experience in the store.

Best West Elm in the most unique and artistic lovation with amazing customer service and gorgeous home decor. Simply fabulous!!

Love the this location and the history of it! Great customer service very satisfied with all my purchases!Highly recommended!!😊🌻

If this is for the barber shop down stairs then definitely 5stsrs

One of the most beautiful shopping experiences ever.

I love Reno.