CVS

My favorite CVS in this area. The pharmacist and techs are always friendly and front staff does the best they can with what they are given. The whole world is short staffed right now so a little compassion goes a long way for people who have been worked like dogs through a pandemic.

I arrived right before closing to drop off a script and they filled it for me minutes before closing and they didn’t have to do that for me at all. Very appreciate of the pharmacy staff.

excellent service
friendly and professional

Friendly and helpful if you have questions. Service is good most of the time; rarely do I wait for my prescriptions. It’s so nice to have a local drug store.
However, recently I was really disappointed in the Germantown service from an employee as well as the manager over the prescription department. The one girl employee did not want to take a minute to run my prescription to see if my insurance had went through. She so rude arguing and even hanging up on me. When I called and asked for the manager he had no concern for my treatment whatsoever. The curtesy was terribly ruth them both. I’m ashamed that these two employees work in our small town and clearly want to say that they do not reflect on who we are as a small town.

Area CVS Stores have a bad habit of having higher in-store prices than are posted on-line. Not exactly a high cost-of-living area. I guess one should order on-line for pickup at store.

Slowest pharmacy I've ever been to. Sat here 30 minutes and not a single person waiting had been served. I get messages saying my prescriptions are ready and when I get there they tell me they don't have it ready and to come back in a few hours. I've received the wrong prescriptions and when I say something about it they're always rude and act like they don't know what's going on

Cvs Germantown location, staff is really rude

Ordered an 8 x 8 wall tile and the picture was fine but according to the instructions there was supposed to be a spiral disc mount so that it might be mounted to the wall and it wasn't in the box. Went back to the Germantown CVS and it took about 10 minutes to find someone to wait on me she couldn't understand what I needed. Another customer was in there and she indicated that there is hardly ever anyone available at the register.

Every month there is a problem and I have to call and get them to override something in order to process my refills. This is the system's fault, not the people who work there. The last straw was last night, I went and sat for about 10 minutes. Finally, I decided to hit the call button and felt bad doing so. The pharmacist herself came to the window and was the rudest person I've interacted with in a long time. Her stare was cold and she acted like waiting on me was the last thing in the world she wanted to do. I thanked her at the end and her response was a harsh, "Ya, sure" and she shut the window. I'm finally done and have moved to a different pharmacy.

Do not expect even the most basic level of customer service, compassion, or any willingness to fulfill even the most basic pharmacist duties from the pharmacy staff here, specifically Darby. Take your business somewhere that actually wants you as a customer instead of financially supporting lazy, entitled work ethics.

absolutely terrible. They make it very clear that they do not care if you get your medicine. My doctor called in medicine at 9am and for whatever reason they still haven’t filled it and just keeps saying it’s pending and they close at 6 o’clock so I guess I’m just not getting my medicine.. absolutely terrible service. No communication. I typically go to Germantown pharmacy because of past experiences & I will never again send a prescription to CVS I’d drive three hours away before I do that.

I don’t know how they stay in business. Numerous times over the past 6 months they have texted me saying that my scripts are ready to be picked up and when I get there, not only are they not filled but they don’t even have the meds to fill them despite the scripts having sat at the pharmacy for 5-7 day!! Unbelievable.. Then they direct me to another pharmacy. Really? after waiting for 5 days and being sent texts that it’s ready ? This has happened 3 times just in the past 3 months. I have went without my meds 3 times for 5-7 days just within the past 3 months and other times prior, Is this for real a licensed pharmacy?

Horrible customer service! This place has the most rude Pharmacy Tech I have ever encountered! If you’re that miserable, change careers.

Every time I need to go to the pharmacy area the staff are extremely rude. I do not go often as it is on my way home from running. Today once again, rude. It’s like you are a big inconvenience to them. They clearly do not want to be there and they make it well known. From here on out I will move on past and go elsewhere.