New Country Motor Car Group

Can't say enough good about them. Sammy is our assigned rep and John DiStefano has gone out of his way to help us in the past. Five stars was an easy rating because they deserved it.

We worked with Chris Rueli to purchase an EQS SUV. Our experience with Chris and the staff at this dealership was excellent. Chris and his team were honest and resourceful. Most importantly, the car is absolutely perfect for our family. Chris listened to my needs and found me my dream car. Seems silly but the constant kid drop-offs and pick-ups are now much less of a drag. :)

I bought a 2021 certified Pre-owned Mercedes Benz E-350 at New Country and shortly after driving away had an engine light appear. Sometimes adversity tells you about a dealership. When everything goes smoothly comparisons are easy. The service department acted swiftly on a Saturday and got me an immediate loaner before the problem was even diagnosed. Communication via phone and 'video text' on Monday kept me informed and confident my repairs, although inconvenient, would be top priority for them. My part needed to come from Germany which meant downtime for days. But, the part was expedited via Fedex and I was kept electrically charged by the service dept (for free) while I waited a week for my part to come. Danny, in service, and management were sympathetic and efficient in a tough situation. I got my car back running perfectly. Now I feel I am doing business with a quality dealership that can spring into action when necessary-- and takes its customer service to the highest level. I would recommend New Country Mercedes to anybody.

I had a great service experience at New Country Motor Car Group. The adviser Grant Gonzalez has excellent skills and an excellent work ethic. When you talk to him, you can notice his experience. I would definitely recommend him to anyone looking for a great service needed for their current vehicle Always very helpful and has excellent customer service.
Thank you.

We purchased a pre-owned SL 450 from Nick Provera and can not overstate how helpful he was. Nick is a true professional and was always available to help us with our questions and concerns. We would highly recommend Nick to anyone interested in purchasing a car from New Country. Dave & Patti Rayno

Today I was able to drop my car off at the service department my service advisor Christopher Vlachogia was very professional and very prompt at getting my problem solved with my 250 GLa Mercedes. I drove my car from Florida to Hartford Connecticut to visit family and my coolant light was on. I asked him to check everything else. He was very honest with me. I would have to say that integrity is everything when it comes to this dealership and its service department especially having someone like Christopher he made customer service a number one priority., and I’m sure he’s the pride of his dealership. In the near future, I will continue to trust new country motor car group with any of my vehicles. Thank you so much Chris for such excellent service..

New Country Mercedes Hartford.This review is LONG OVER DUE. I want to send a huge thank you to John Moore! He went ABOVE and BEYOND for me, handle my insurance communication, provided me a loaner (greatly appreciated), and made sure my car was in pristine condition. He even knew I wanted an original rim and tires after hitting debris on 91, he handled everything for me during a stressful situation. I will always go to New Country Mercedes because of @johnmoore! Thank you again for everything. I’m so grateful!

5 stars to Jonathan
The check engine light appeared, I read the manual and called for
an appointment. Jonathan called and explained what needed to be fixed.. He also suggested they keep the car, do the next scheduled maintenance, which was a month a way and replace the cracked windshield. He continued on a daily basis to keep me informed.
My 2015 GLK was returned looking like new, inside and outside.

The staff are fantastic and cross-trained to diagnose issues regarding your safety and convenience. This is uniquely attributed to New Country; staff competence in remediation and personal understanding of rental and other transportation issues is exemplary. In particular, Mr. Jonathan Karimi and John Distefano are stand out folks who listen to the issues and then help you make repair decisions. One size does not fit all... but if you need repair of your Merc, this is the only place to go...
This team of miracle repair workers really pays attention to detail and have a willingness to discuss your repair options and walk you through the repair process.

I've been a customer of New Country for over 20 years. The superior product and the exemplary sales and service staff are what keep me coming back. They have always taken care of our family both before and after the sale. Great attention to detail and customer service by all.

i bought an E450 wagon and found Mirela Dunn to provide a very comfortable, responsive, and efficient sales experience. She is an effective sales associate without the stereotype sales persona; she is authentic, knowledgable, and comfortable in her skin. Much more disarming than the aggressive sales approach and fosters trust. Mike Viara handled the financing and warranty part and i found him very easy and pleasant to work with. Explained all the options well without pushing all the options or wasting my time.

In-general, New Country Mercedes-Benz Service Department is AMAZING!!! In-detail, from when I was greeted by their service valet/porter, the gentleman in the morning was kind, courteous, and very inviting, to the young lady in the evening, whom was so very energetic, happy, and ever so delightful. The highlight was when I was helped by my service advisor, Mr. Sammy Cruz = THE EPITOME OF EXCELLENT CUSTOMER SERVICE & THE PRIME EXAMPLE THAT ALL CUSTOMER SERVICE PERSONNEL SHOULD FOLLOW!!! Sammy Cruz is the reason why ALL should bring their Mercedes-Benz vehicles into New Country Mercedes-Benz service! Sammy was BEYOND understanding to my concerns, and made sure that I understood my service/repair. GONE ARE THE DAYS & STEREOTYPES where a dealership service center is a "fearful place for service", as all you have to do is SEE SAMMY CRUZ & HE'LL GIVE YOU THE RESPECTFUL & CONSIDERATE SERVICE ALL SHOULD BE GIVEN WHEN VISITING A DEALERSHIP SERVICE CENTER = SAMMY CRUZ DESERVES MORE THAN 5-STARS...as there are not enough stars and/or ratings that can measure the AMAZING level of service/treatment I'd received from Sammy Cruz with New Country Mercedes-Benz!!!

My service advisor, Jonathan Karimi, has been wonderful with every appointment. He makes sure I am satisfied, and keeps me advised every step of the way. I feel very confident my car will be taken care of up to my high standards. It is always returned spotless. Thank you, Jonathan!

We recently brought our vehicle to New Country Motors for service. Jonathan was our service advisor. We were very pleased with the entire process. We were provided with a loaner and kept informed of the progress every step of the way. We will certainly bring our car here again if we need anything else for our car.

I always think about Mercedes as a classy and elegant car. I visited New Country Mercedes and ended up leasing a CLA250.
I was very happy. Finally I have my dream car.
What a pleasure to work with this dealer.
I find myself treated with a lot of respect and consideration. It's very rare in this days. Thank you to all departments and especially to the manager John. I always will recommend you, and thinking off coming back soon. Thanks again.

For several years, I've had my Toyota vehicles serviced at this location. They are efficient, friendly, and thorough. They have a comfortable waiting room with a TV. There is complimentary coffee and water. If you need a loaner for any extended service, they'll provide you with one. I have always been completely satisfied with their service and highly recommend.

The best experience I've ever had at a car dealership! This was my first time purchasing a Mercedes and the first time I've been in the dealership. I was greeted and assisted by Avneesh who was amazing. He was extremely knowledgable and treated my like family. During the sale process the staff were extremely friendly and transparent with all information. I absolutely love my new C300 and will be returning in 3 years for my next Mercedes lease.

I got a very good deal on a second hand car here. I was in a pinch after I hit a deer with my trusty Honda during the pandemic. They didn't take advantage of the situation. Everyone was very friendly and we were able to take a test drive, work out a deal without having direct contact in the showroom.

I've had the car 4 months, and we haven't had an issue with it yet. Even thought the car was heavily discounted from the KBB price, they still put new tires and brakes prior to delivery. We brought it back in for our complimentary service, and they were very efficient, and didn't try to sell us a bunch of things we didn't need. This is a stand up dealership.

OMG! I am a 63 year old who loves cars and thinks he knows everything about the car business. I hate buying cars because... well you know... car dealerships. New Country is different. They are truly customer centric. On Jan 31 2021 i bought a 70,000 mile used GLC300. Christopher was so diligent, honest, detailed, and empathetic that it blew me away. One month and 2000 miles later the check engine light came on.... oh no here we go. Long story short my service ticket was assigned Stuart. He was great. He took the problem, diagnosed it, and texted me to let me know they were on it. Then followed up with a text later and by the end of the day let me know it was ready. I was having some challenges to get there to pick up the car. Stuart took it to his peers on the desk for a solution and then went to his boss, John DeStefano. They came up with a very accommodating resolution to my problem. And when I got the car back it was obvious that the service department at New Country is at a different level than any other car dealership the world over. The car had been fixed and then washed! After a few days Stuart followed up with me to make sure New Country had gotten it right. Boy, did they ever! If John DeStefano was a football coach his team would win the Superbowl every year. I am unequivocally recommending New Country to my friends and family (even to my sister, who lives in Atlanta and should come to Connecticut to buy from New Country) In the end this is a case of a problem which was not their fault turning me into a life long advocate for New Country. They did the right thing and honored their word at every turn.

My service advisor, Jonathan Karimi, went out of his way to be very helpful to me during my dealings with my insurance company. He is knowledgeable, professional and easy to work with. Jonathan was also patient with me and the Liberty Mutual representatives he had to deal with. He understood my situation and worked with me to resolve any issues that came up. He earned his five stars.