T-Mobile

This store has saved me multiple times from the nightmare of 3rd party sellers. (Non corporate).
The manager Josh and Andrea took care of all my worries and issues. Give them a chance. Excellent store!

Changing to T Mobile...the Manager Marc..was very nice...and spent more than an hour with us trying to port my old number from a carrier who was not helpful.iIwas very impressed with the store and the help we were given.

Great experience! Andrea was so pleasant, helpful and knowledgeable! I would definitely recommend!

Very good customer service and friendly people work there thanks for the great service I appreciate all the support and help

I was at T-Mobile in the McKinley Mall for about an hour and a half today. I had the iPhone 7 and just upgraded to the iPhone 12, and as a result was experiencing trouble switching phones. One of the customer service workers, Alex, was so helpful and kind. He made multiple calls to different stores and was extremely patient throughout the entire process, despite being told different things from different people. I really appreciated his thoughtfulness and care in making sure I left the store satisfied.

This is the only location in that I've been to in Buffalo where their employees actually want to try and correct an issue or mistake or fix a problem you're having. While I was there getting a complicated issue fixed there were countless people who walked in and left completely satisfied.

Tony did a great job of helping me out. He helped me switched from Verizon, and I saved a lot on my bill. Also, we changed our mind after purchasing two new phones, and he was so helpful with the exchange. I highly recommend this store.

Andrea was very helpful w my new phone ..she was patient w me and showed me how all my photos and apps were transferred over Been w TMobile for many years and I have no complaints

Had an issue with my bill. Spoke with Cody on the phone and he took care of it that day. I was very impressed and happy. In today’s world customer service is usually very poor but not here. Highly recommend doing business with them.

Switched from Verizon and the crew there at the store made me feel comfortable and confident in why I should choose them over their competitors. They never once degraded the competition they just showed me how they were better. Their customer service was bar none top of the line. Would highly recommend them to everyone I know!

Went to TMobile my phone was not able to receive phone calls. They were not able to fix but did their best replace outdated sim etc

Thank you for your time and continued TMobile servixe

I was in the store twice. 1st time to inquire about plans & phones. Jordan & Andy were very helpful & knowledgeable. Second time I was in to purchase, Andy took care of me & again readily available to answer my questions. I thought it was great dealing with this store.

Andrew is an absolute pro at what he does. His knowledge extends far past what the company teaches him. He is up to date with current deals, prices, and specs of not only tmobile but everything else around him. This led to a solution for my plan that was more than I had hoped for. While Andrew was taking care of me, he also handled customers on the phone as well as others walking in the door. Everyone of us felt welcomed and cared for. There wasnt a single question unanswered. Everyone was taken care of with a sense of compastion. My transaction took a considerable ammount of time but everyone else i watched communicate with Andrew left smiling with a solution to their problem. In all my years of having a wireless plan, coming from various carriers and dealing with more than my fair share of reps Andrew is by far the best. There isn't enough that can be said about his skill level in the wireless field.

The whole team was fantastic! We went into the store to look into changing over from a different service provider and we received excellent customer service! Ryan, Jordan, and Andrew were all incredibly knowledgeable and super friendly. Great atmosphere and great service!!

Had a minor phone issue which was resolved. Also had several questions regarding account billing. Cody handled everything to my satisfaction

Super helpful and friendly people...

Always really nice and helpful.

Very nice place to do business with. They take their time to explain everything to you that you have questions about.

Great customer service. These people go above and beyond to make sure you have a great experience!

Blasdel store on McKinley was helpful, and responsive. I give them an A plus rating