NBT Bank

I've been with NBT for many years and they have been trustworthy how they are there for you, not only the professionalism but the family like way they show they care.

First bad experience I had.
I Had stopped to get cash in two certain amounts. Wanted two separate amounts. Because, 1- I Had to pay a bill in a specific amount . The Teller in Guilderland wasn't very friendly. We had a miscommunication and he did apologize. Then there was a period of silence while I waited for my other withdrawal amount. He then said oh I didn't understand you. I finally completed the transaction. Was going to the back entrance looking for a rest room. He exclaimed you can't go out that way across the whole branch. Said I was looking for the restroom, and said there wasn't one for the public to use.
I never have a problem going to other branches. They are especially courteous and very friendly service in Johnstown or Gloversville, NY.
Still love this bank!

Really friendly staff here, its never crowded which is nice too. I agree with what another reviewer said, being open later than 5pm on a few days would be fantastic.

Great customer service

Friendliest bank in town.

I love this bank. Been with them for 7 years. My only complaint is they need at least 2-3 days with the closing time being 6pm instead of 5.

ATM is out of date.