SMR Architectural Hardware

These guys are THE source for hard to find architectural hardware. I've been doing business with them for years and don't need to look elsewhere. Fantastic customer service!

Commercial Hardware wholesaler that has a bit of everything that holds a door up or keeps it shut.

Best wholesale architecture hardware.

I ordered some parts here and it did not go well and I never received them. See below for timeline:

Nov 7: I place order on SMR website and pay. Immediately get confirmation email. I did make one mistake here - I missed a note that items from Don Jo take 10 days to ship. In my defense the note is not as clear as it could be and nowhere did it state "not in stock" or anything like that.
Nov 9: My credit card is charged.
Nov 10: I call and am told that parts were ordered in and are arriving at SMR on the 11th, will ship to me the same day (the 11th), for delivery on the 13th.
Nov 15: I call and am told my parts are packed waiting for FedEx, will arrive the 17th, and I will get an e-mail with tracking number as soon as Fed-Ex picks them up.
Nov 17: Email them asking for status as I never got tracking info.
Nov 20: No response to email. I call and gentleman reads back first part of my email, states that I'm clearly not a happy customer and that he doesn't need my $25 and that he'll refund me and that my item already shipped. I tell him the money is not important and I just want what I ordered. I ask for tracking number and he says he'll e-mail it.
Dec 6: Get shipment confirmation e-mail from SMR with tracking number
Dec 8: Check tracking for SMR shipment and note that it has been canceled by the shipper.

Maybe I caught this company at a bad time but this was a lousy experience and left me super frustrated. They are certainly at the bottom of my list if I have other options. I strongly recommend finding other places to buy whatever you need.

I order from the website and it's took them 3 day to ship my detex lock
Also When I called every day to ask for tracking number they keep saying we call you back
So far my experience with them is bad