Windsor

Super sweet manager Thursday evening today 3/16/2023. Her coworkers didn’t show that day so she was short. She handled everything so well! So sweet, customer service didn’t miss a beat! This is the type of manager you keep! -

I have always been EXTREMELY impressed with the service at the Windsor in East Towne Mall! I have gotten dresses, pants, ANYTHING there and not only are they adorable and the quality is amazing, but the workers are some of the NICEST people ever. Just recently I bought a prom dress and as indecisive as I am I tried on a few more, in finding a dress that I loved more than the one I previously bought, I brought up my predicament with the store manager, Jen. Most of the dresses there are non-returnable so I knew I had an issue. Jen let me know that I could not return the previous dress yet if I could match the price or buy something of more worth I could exchange the two dresses. So I rushed home to grab the receipt and the previous dress. Unfortunately the receipt was nowhere to be found, not even in my email. We returned to the store with that news and we were not able to do the swap. I was devastated. But Jen going above and beyond assured us that she would contact the headquarters and see if they have access to the transaction, and if they did we would be able to make the swap. Long story short, Jen was able to find the transaction and was able to make the swap for me and give me my dream dress! I have never met someone so patient and kind. Windsor, you have an AMAZING worker and manager at the East Towne location. And lastly, Jen thank you so much for your patience and kindness, I will 100% be shopping at Windsor again!!:)))))

Sairalyn was very helpful with helping me find exactly what I needed and was very nice doing it!

My daughter and I Went into this store on Sunday morning and there was only one employee working!! She was running around helping everyone at a very busy time. Her positive attitude made our experience so much better! She said that her name was Jen and that she was the manager. Thank you for your help my daughter found the perfect dress!

Took my granddaughter shopping. A staff member told us she was working alone but not to be afraid to ask for help if we needed it. This girl was hustling back and forth with several customers trying on prom dresses. This poor girl did not miss a beat. I was impressed and asked how I could get ahold of her manager to tell them how amazing she was. Come to find out she was the manager! I sure hope they appreciate her!

Windsor at the east town location was amazing. Jen was so helpful, patient, and thoughtful. She helped me pick out jewelry and shoes to match my dress! She also helped me be confident and it was overall a great experience. They have a wide selection of styles and sizes, definitely recommend<3

Beautiful dresses and Excellent service!! Morgan (I think was her name) was so helpful and understanding! She let me take my time in the fitting room and never made me feel like an inconvenience or a bother. I highly recommend this store!

Talked to Saira over the phone and she had the best customer service I have seen in a really long time. Even though she was busy inside the store, she took the time to help me see if they had a particular shoe in stock. Not only did she look in the system to see if the shoe was in their store but she looked in the system for other stores. She also was a lot more informative and friendly than the associate I talked to at the Brookfield location. After finding out I was in a bind with looking for a pair of shoes for a wedding I am attending this Saturday she then recommended a pair of shoes that they carry and another store that may have more what I am looking for. If I was her manager, I would give her a raise and a bonus. From here on out, I will always with work with Saira and seek her over others such as the associates at Mayfair and Brookfield who had terrible customer service. Thank you Saira for your hardwork and going above and beyond your job description. I really appreciate your help (:

The customer service here has greatly improved! The return policy is very strict, but that is not the fault of the associates some stuff is not even eligible for return and the receipt says that. They offer to find sizes and accessories to make my outfit perfect for me. Love it!

I will admit being a 35 year old entering this store with my daughter it was intimidating... but the girls working helped my daughter find something she felt good in! We were looking for a special occasion dress for pictures and they had a wonderful selection. The girls went above and beyond helping is find a more modest bust! Thanks for helping my little lady feel beautiful!

Pleasant staff. The store was clean and well organized. I had an online return that was handled smoothly.

Such a great place to shop!! The clerks are so nice and helpful. The selection is fabulous and their prices are outstanding!! Homecoming, prom, formal events and casual... They have it all!!!

Very helpful and patient staff. Not only did they help me with my needs, but they also patiently waited for me to select the right item. I love it!

Skylar just finished steaming my wedding dress. She did such a wonderful job. Thank you so much♡

Love the store! Girls are very friendly and helpful. Just wish we could pick a dress. 🙄

Selections are fantastic and good prices

Really nice staff, I went there by myself today and the sales woman was super helpful and offered me her opinion when I asked.

Although we arrived at a very busy time near closing, staff was very friendly while being efficient.

East towne mall location has it going on! Greaaaaat staff, super clean, have it together. Go here for anyyyyy event

Shows they care and appricate their customers and is very helpful. Great managers.