U-Haul Moving & Storage of West Hartford

Title: Exceptional Service from Alitza at U-Haul recently had the pleasure of renting a vehicle from U-Haul and I cannot express enough appreciation for the exceptional service provided by Alitza. From the moment I walked in, Alitza's dedication and professionalism stood out.Despite my initial reluctance to purchase insurance, Alitza patiently and persistently advocated for it, demonstrating genuine concern for my well-being and the protection of my assets. Even when I joked about potential commissions, Alitza remained focused on ensuring that I understood the importance of having adequate coverage.What truly impressed me was Alitza's willingness to share a testimonial about another customer's experience with me. Her genuine and empathetic approach, coupled with the compelling testimonial, convinced me of the necessity of purchasing insurance coverage. This decision ultimately saved me from potential financial strain and provided me with peace of mind throughout the rental period.Moreover, when I encountered a minor accident during the rental, Alitza demonstrated remarkable professionalism and empathy. She was incredibly receptive to my concerns, provided clear guidance, and offered invaluable support throughout the entire process. Thanks to her assistance, what could have been a stressful situation was quickly and efficiently resolved, and I am grateful for her unwavering support.Alitza exemplifies the highest standards of customer service and professionalism. Her dedication to ensuring a positive experience for customers is truly commendable, and her efforts did not go unnoticed.I firmly believe that employees like Alitza are invaluable assets to U-Haul, and I want to ensure that her exceptional performance is recognized and celebrated. Thank you, Alitza, for your outstanding service and commitment to excellence. You made my rental experience truly exceptional.

To the public get the insurance never decline it trust me!!

Great staff and customer support. I did run into issues with the app not able to find my location; which is step 1 of the self pick-up. I switched to using the website instead of the app and it found my location right away. Then I had issues on step 2 with the selfie, when I submitted the picture it would refresh the page and start all over from the beginning.

The staff in the store tried to assist, but eventually helped me get checked out at the counter. True Professionals!! Thank you!

I would like to highlight the exceptional customer service in this location, specially Alitza Claudio, the general manager. I have been here back in February to return a vehicle and apply for a storage space and she was friendly, helpful and you can feel her good energy. I came back to rent a truck this week and she was there waiting with a smile. Her staff is also great and well trained. Thank you for the great service. :)

The manager and staff at this Uhaul were fantastic! We used this facility for storage, truck rental, and propane refill. The manager went above and beyond to help us on multiple occasions and the other staff members were very courteous and friendly. Good service, clean location, and great people!

Friendly staff. Great attitudes. Very efficient. Was in and out very quickly.

I came here after a bad rental in Plainville. The manager tim was awesome when I rented but the nasty old woman Claire is disgusting and rude. I'll never rent there again. Alita and her team at this Hartford uhaul were so fast and nice. I'll always come back here. Tell Tim to fire Claire she is gross and has a big rude mouth and she smells like vomit she looks drunk.

Will, the assistant manager, was absolutely sensational. He told me exactly what I needed. He explained all of the products I inquired about. What a gentleman! He carried all of my purchases out for this grandmother. I highly recommend this South St. location.

Had a 15 foot truck in stock and we were able to reserve it less than 12 hours before picking up. Truck had seen better days with >100k miles, but staff was very friendly, truck fit everything we needed, and we found the included hand trolley very useful (even though we were not planning on using it and would not have ordered one if given the option). Very pleased!

Once again the team at the South Street U-Haul made it very painless and seamless for me to get a truck move my stuff and drop off the truck. Meddie was amazing. She literally ran to get my truck for me as I was taking care of something else. I will continue to use this location each time I need to rent a truck. Thank you

This location is staffed with a prideful and respectful team. I rented an auto transport and had an overall simple and good experience. If i was in the area I would definitely rent from here again.

Rented trailers from this U-Haul twice. Both times the transaction was painless. Would go again.

Staff were helpful and the equipment was in excellent condition one of the best rental experience I have ever had.

The workers and the managers were extremely helpful ….Thank you again

Good customer service

Very GOOD

Helpful

Very affordable and helpful.

Awesome customer service

Mucho mas barato y disponibilidad para todo y a cualquier momento buen servicio