Verizon

Josh is the goat.
Made the purchase of my phone so easy.
Thank you

I just want to give a shoutout to Michael! Thanks for being prompt, for listening and understanding my need for immediate cell service. Thank you for examining my cell phone and correcting the issue. It was greatly appreciated! Thanks Michael

Very friendly and quick service on busy days w/o appointment. I do recommend appointment.

Fantastic Service - Verizon sent me a new Pixel 7 with a bad SIM - hours on the phone with Verizon Service Desk Tiers 1 & 2. 10 minutes in this store and the manager fixed my phone - provided a new working SIM and would not take any $ for assisting me. Thank you!

We were treated very well & all of our quests were addressed it was a good experience.

The service at this location was excellent! Josh helped me and I was in and out. Perfect score! Tucker, Michael and boss Josh were also helpful!

Today Josh and the team were AWESOME!! Unexpectedly I had an issue with a product. Came back, identified the issue, and Josh found a replacement and had it shipped to the store. After receiving the call that the item had come in, I returned to the store to pick it up. Of course, in the COVID-19 waiting line in 88 degree weather, I expected to be there for a while for a simple swap out. Well, Josh exceeded expectations, had identified to the team i would be coming and that he had the item ready and already swapped out in the Verizon tracking and billing system. Once they identified me in line, the gentleman wisked me inside, spoke with Josh to make sure everything was good, then proceeded to help finish the swap out... if the process took more than 15 minutes, I would be surprised, and most of that was data back up!! Absolutely superb customer service and it was so nice having someone preplan for my convenience given the experience with the item as he knew how important this item is in helping keep my health on track!! Such a welcome surprise and it helped expedite the next customer into the store!! Way to go Josh!! And thank you!!

Helpful staff, nice store. Got new phone. Pretty easy process through out, all things considered.

Ehab, John Michael, and the team were great. Very professional and friendly. They were able to assist me with switching over from another network while on a business trip and they answered any/all questions that I had. They even managed to get me a $350 credit that I was not sure if I was eligible for or not. Would definitely visit again if I needed assistance while in the area.

Staff was very friendly and extremely helpful. Purchased new phone from 3rd party and brought it in to activate. They got us all setup on the new phone and even assisted with transferring data and off the old phone. They even helped resolve a issue with the charging port on our new device even though we purchased outside of Verizon.

Had a lot of changes to make, got a deal on 2 new phones. Keith was very helpful again. Just waiting for my new phones to be shipped so I could choose the perfect colors. Thanks Keith for great service and patience while explaining all the details and getting the best, "Bang for my buck"

I recently switched to Verizon, using the online platform. I experienced some barriers completing the set up and scheduled an appointment at the Hermitage store for assistance. I chose to BYOD. Douglas was knowledgeable, professional, patient and friendly. After a bit of research he found the problem and corrected it. He guided my through rebates that I was eligible for and made sure I knew how to sign up for them. I left the store confident in my decision to join Verizon. A few days later I joined a family member, again at the hermitage PA store, when she had some questions about her new Verizon iPhone. Keith worked on the issue and quickly got it working . Keith too was professional, knowledgeable and friendly. I’m quite impressed with the technicians who work there. They go above and beyond usual customer service. They’re unbelievably patient and incredibly efficient. I couldn’t be happier with my experience at the Hermitage PA, Verizon store. I’m very glad I switched to Verizon!

Awesome customer service...thanks for your patience Mia!! Great expierience. Thanks to her the transition getting my new phone was seamless( & I'm old school!) We're loyal to Verizon and things just got better. Great wireless at a fair price and terrific agents to boot!

Jared was very helpful. I needed a new tablet. Took a little more time than I expected.

Good phone selection, many plans are available, service areas are better than most... I live in a fringe area ... took awhile to find a carrier that didn't result in dropped calls... I am sure there are other but I had a couple big name providers whose service was inadequate..... service is the key... if you want a phone or tablet to play games etc. They will definitely fix you up with your desired results.,.

Staff was pleasant and very helpful! Chris is very knowledgeable and very kindly pointed out that every promotion that I was hoping for was not running at this time..🙄 just my luck🤷‍♀. Service was quick, which wasn't always the case in the past.

Walked in and was cheerfully greeted by several employees. Was promptly taken care of by Josh W. He was very knowledgeable, courteous and caring. Hooked me up. I transferred 4 lines over from ATT. Very happy.

Switched from sprint to verizon...so happy to have good cell service again. The staff here are so friendly and helpful. They assisted us in getting every possible discount that we qualified for. I would recomend everything everyone come here instead of a franchise store...this is a corporate store and they are awesome!

Very knowledgeable and helpful staff! Prefer this location to any of the others in the area. Got the new iPhone last month and the gentleman that helped us was great and was able to save us some money on our monthly payment

Great service. Excellent staff. Was able to bill my purchase to my Verizon account because this is a corporate store. Would definitely do business there again.