Kemper Direct

Mickey mouse

Rude rude rude

Not good to their customers 4+ years of good driving and no accidents paid on time and one time I go through some financial problems and death of a family member the same time you would think that they would have compassion or understanding they (Kemper Auto) would not give me some more time to pay after explaining in numerous emails what was going on and why I was gonna have a hard time paying my insurance this time but would make sure I did pay it sooner than later,not only did they cut me off but reported it immediately to the dmv without even calling me or letting me know and had my registration suspended . I eventually had to pay a 470.00 penalty fee due to no proof of insurance and didn’t even know anything till I received a letter from dmv stated I was cut off insurance and not only that the letter came almost a month from the date Kemper decided to cut my insurance so that made that penalty I knew nothing about started to accumulate . Thats just horrible not only I have no insurance but had to pay the penalty and turn in my plates n registration and pay for my car to be in a lot now because I can’t leave a car on the streets without plates and registration and insurance. I didn’t deserve that and to not have a job at the moment during the holiday season having a family and telling your kids that you have no car to drive them to school is just awful to do that to your customers. Shame on you Kemper.

This company is an absolute nightmare. They will try to get over on you every chance they can and their rates are sky high. You can never get a hold of nobody when they make a mistake so you’re pretty much stuck. Stay away from this company. They are all about how much they can get over on somebody while giving you horrible customer service, an outdated app and a office full of empty suits that will cause you five more problems before they fix the original one they caused. I can’t believe insurance brokers are still using this place.

Hope and pray you never have a claim against these people. The company is all about you pay and they will reimburse when and how they feel fit and if their policy allows. Had to get own video footage of an incident where their client was at fault.

DO NOT GO WITH THS COMPANY, this is absolutely the worst insurance company I have ever had the displeasure of dealing with, I canceled my policy and they are still trying to get money out of me, regardless of the fact that I am all paid up

They have an employee that likes to troll Facebook and insult people while he's on the clock. I'd never do business with a company that allows that.