Tommy's Automotive

Bought a used Toyota Corolla for my daughter, not long after, the transmission failed. Called my usual mechanic and they do not replace transmissions. A friend recommended I give Tommy’s a call. From my first phone call with Kevin, and throughout the whole process was blown away by the honesty and outstanding customer support. Kevin was amazing to work with and explained in excellent detail the whole process. He also had the team inspect the entire car and assured me other than the trans issue, the car was safe and in proper working condition.

As much as it hurt to unexpectedly have to replace the transmission in a car I just purchased, the experience at Tommy’s was second to none and they earned my business moving forward.

It’s hard to find and honest, reliable and friendly mechanic, but Tommy’s is all of that. I cannot recommend them enough.

Exellant customer service, professional and friendly care all around. 100% recommend Tommy's Automotive for all your vehicle needs.

This was my first time utilizing Tommy's Automotive for my 2014 Vehicle. I was very impressed and completely satisfied by all the work that was completed. The entire Team at Tommy's Automotive are true Professionals and I would Highly recommend this Business to anyone who is looking for an Outstanding Automotive shop. Thanks to their entire "Team", for a "Job Well Done".

Called about my daughter's A4 and excessive oil consumption. This was after a visit to the local Audi dealership. Kevin explained our options, shared his honest perspectives, and guided us towards the most reasonable resolution. He also shared more about the Audi class action lawsuit than the Audi dealer. After the service at Tommy's, there was a significant and noticable difference in the car's performance. My daughter noticed the differenece as well. We have three Euro cars and will be sending them to Tommy's in the future.

We’ve been using Tommy’s for years and always recommend them when people ask us for a reasonable mechanic in the West Chester area. They’re always very communicative and easy to deal with. The fact they offer early bird or evening drop off and lockbox pickup after hours make getting vehicle work easy for my wife and I to plan for. Hope this place stays around for decades.

Took my 2007 XC90 in for non working awd. They checked it, explained that it needed a new pump in haldex unit.
They ordered the parts from Volvo, and kept me informed and the progress.
Awd is fixed, and it drives and feels like it should! It came in a little lower than the estimate.
Thanks for the great service!!

We’ve been going to Tommy’s for years and have always had excellent service! Trust is very important and no matter what kind of car you have they’ll do an awesome job! Thank you Tommy’s!

I had issues with my 2013 Kia Soul. I called and spoke with Kevin about it. He was very helpful, patient, and informative explaining what was happening with my car and gave me excellent recommendations about how and where to get my car fixed given my quick timeline I needed and broke down the pricing structure so I felt confident in the decision I made.

As I was moving to CO and needed repairs quicker than they were able to accommodate me if I was staying in the area I’d trust them with my car if I had to go there myself for service and trust they would have done an amazing job at a honest price.

All of his advice and information was incredibly helpful to me and I cannot recommend them enough!

Would recommend these guys to anyone! They were extremely communicative around the diagnosed problem, how serious the issue was, and options for fixing it. They even gave me a free rental car to use while they did the work so that I could easily get to and from work. After a few bad mechanic experiences, I am so glad I found Tommy's & wont be going to get work done anywhere else!

I have been going to Tommy's for years and have complete confidence that I am getting quality work. Everything from beater trucks to Mercedes to a minivan with entirely too many miles on it.. they get everything done and they never "find" extra things that are needed. I've also had them tell me that the repair is going to cost more than the Blue Book value of the car which was appreciated and did not result in them getting a big payday.

Tommy's Automotive is the best place to take your car. The staff is caring and attentive to needs. My car is always done in a timely manner and all my questions are answered throughly. I would highly recommend them as a go to place for your vehicle.

Above and beyond service and attention to detail from Tommy and his team. Our car needed a lot of work and they went through every piece of the car to get it in good shape as if it was their own. And it was easy to communicate with them at every step of the way. Thanks Tommy’s Automotive!

We have been going there for years. They are honest, responsive and reasonably priced. I'm the type of person who likes to really run a car into the ground before I buy a new one, and they were really helpful and informative when I had to decide whether a particular repair was worth it or if there was a cheaper alternative that would sense. Strongly recommended.

Great people to work with. Kevin went out of the way and sourced a discontinued part for my 2002 Mercedes C230.

I would recommend Tommy’s Automotive to anyone in the area looking for car help. I’m a young female and have been targeted at certain car shops and price gouged, but not here!! Kevin made me feel extremely comfortable with asking questions and showing concern since I am new to the area. They even helped me get home since I had no ride. They’re honest, helpful, and made me feel like a family member. Kevin was awesome, and all the workers there were very friendly (even the pup:) ). I came in with tire pressure issues and let them know I don’t have a ton of money for repairs right now, and they took me in without question and didn’t charge me for anything since I didn’t have to get anything done. Seems like a small thing but was amazing to feel heard. I even called Kevin for advice when getting to a tire shop and he was super helpful, honest, and supportive.

11/10 would recommend, I will definitely be going there for my car issues!

I've been using Tommy's Auto since 2008. I delivered Auto Parts to all repair shops in a 50 mile radius of West Chester. I chose Tommy because I could see his concern and honesty with his customers. I knew he had to be a top mechanic because he also used a computer back then. When even the biggest shops had no idea. He not only could see the present but also the Future in Car Repair. If you want it done right bring it to Tommy's Auto.
Jim McCall

Amazing I got a nail after dropping my daughter off at West Chester University. Panicked and hit Google maps which sent me to Tommy’s. They were quick and professional was literally 8 something in the morning on Presidents Day. Big shout out to Jamie and the rest of the team because of course I don’t know where my tire lock is 🤣. Phenomenal job and I will be back

Tommy’s is the best. If you’re like me, the thing you care the most about with regard to auto repair is honesty and excellence. Tommy’s excels at both. Nothing is more frustrating than endlessly returning to a repair shop because of a bad initial diagnosis or sloppy work. You never need to worry about that at Tommy’s. They only repair what is needed, and the repairs they make are done right the first time. As an owner of a Mercedes, I especially appreciate their intimate and expert knowledge of European cars, and their concern to keep my car running its best at a reasonable cost. That’s really all you need from an auto repair shop, but Tommy’s does it all with a level of kindness and thoughtfulness that is extremely rare these days. You can’t go wrong with Tommy’s Automotive in West Chester. Trust me.

These guys are AWESOME! Mike W. is a great technician Jerry B. is fantastic and explains things so I can understand whats wrong with my car. They are so busy but still manage to get the work done in a timely manner. Prices are very reasonable, especially compared to other shops! I have NEVER had a problem after taking my car there. Tommy's automotive makes me feel like I've known them for years! I'd love to have a beer with these guys, they are hard working HONEST and dependable. If I didn't like my job, I would want to work with them!Tommy's automotive is the best! Most trustworthy bunch of guys I know.

I have been looking for a new mechanic for a while now and I am so happy to say I found Tommy's Automotive. They completed my car's inspection as well as diagnosed a timing chain issue, it's important to note 3 other mechanics dismissed this issue as "just something that happens to Honda's". I will be recommending Tommy's to everyone and can honestly say I will be taking my car and any future cars I have here. Keep up the great work!