Zions Bank Sugarhouse

I have been banking here for years. I have always received far customer service, the location is spotless and the tellers are friendly. Sydnee is very helpful when I need to get into my safe deposit box as well.

Last week I posted a less then happy review of the Zions branch on 2100 S Highland Dr., Today, I received a call that really made me feel wonderful. The branch manager had taken note of my unhappy review and called me personally to apologize. His kind words and apology was more then I expected and really meant a lot to me. I sincerely thank him for this consideration.

Everyone that works at this bank is so wonderful! They helped me out in a situation where they didn't need to and did so with a smile. I will forever recommend this branch

Just moved from Nevada and this branch was super helpful in make a deposit into my Nevada State Bank account. I was impressed and hope to bank with them in he future.

I've been around the block a few times.I've never had such great customer service as received at this branch... A young lady named Sydney was so bright and sharp it was refreshing to know anyone left in business really cares and treats you like a full on human ....amazing service on a car loan easy,,, fast ,, done.thumbs up Zions for hiring great help, that's rare to find....

Zions Bank is the best bank in the world and Sugar House is the best branch. I love this bank and the people who work there.

Great branch. Helpful staff that gave me some great information on my financial portfolio. I would recommend this branch to everyone.

I love Zions Bank. Their service is impeccable and they go out of their way to help you.

Always fast service, never had a problem here!

Best bank ever

Быстро, очередей нет

Fast service

Everyone at this location are incompetent. Opened account March 1st, told 14 days to get a debit card. Checked March 13th told to wait the full 14 days. Went today March 15th because still no debit card or way to access my account unless the bank is open and guess what?! They NEVER requested a debit card and wanted me to wait another 14 Days!!!! Closed my account and left.

Deposited a check, the teller confirmed there wasn't a hold on the check. Made a large credit card payment the next day. The following day, I was hit with an insufficient funds fee. Since I have already had an insufficient funds fee waived within last 12 months (bank error as well) they told me there was nothing they could do and they had to follow policy. Policy? It was the error of YOUR teller! She said she could submit a request to corporate for it, but no guarantees. My business has been with Zions for 5 years with $500K of funds going through their bank annually. I came here after being mistreated by the "big banks". Zions seems to be following suit. Seems like everything this year with Zions has been rubbing me the wrong way. I will likely be taking my business elsewhere soon, probably one of the larger local credit unions. Like other reviewers have said, it seems they have forgotten who keeps them in business.

Less than helpful. Been waiting for 40 minutes for help with a safe deposit box. We were told it would be 10 minutes. Customer service is lacking. Finally after talking to the teller she decided to help us. Bank absolutely not busy. Ms. Dietz needs customer service training. Thank you Trista for helping us.