STORExpress Self Storage - South Side

I have been with Store Express Southside for over ten years, often maintaining two units at the same time as my kids made their way through college. The excellent service over the years has never faltered, but the young ladies currently on the front desk have excellent customer service down to a science. Not only have they seamlessly helped me transition through several unit consolidations and transfers, but led me through all the paperwork and payment method changes for the kids after graduation and my own transactions as well. I have been particularly impressed watching them handle difficult customers, especially some of the college students who expect to have their problems (which are not really problems, but minor inconveniences at best and beyond the control of the staff - such as a full loading dock or a temporary shortage of transfer tubs during high volume periods during graduation). When faced with difficult, demanding, and impolite customers, I observed their ability to quickly resolve the situations through proactive problem solving, politeness, and composure - very impressive! I have always had a great experience with this team. Moreover, there is a gentleman who has been with them for years responsible for maintenance and customer assistance on the floor who is amazing. You never need to ask him for assistance- if you need help with any large moves, working the loading dock, or it simply looks like you could use a hand, he is quick to offer assistance whether or not he is asked and often the help is no small matter when the items involved are awkward in size and/or quite heavy. While it is certainly not his job to assist the customers who should bring their own help (and most do), he consistently overlooks their failure to plan and takes time to help. He has done so many times with me. Probably most importantly, he never acts put upon, but gladly helps when he sees the opportunity to help. Simply, he is kind- that should say it all! Dave B.

Anna and Kylen were a joy at 9:00am. Understanding, professional, upbeat, and genuine. All qualities of top tier property managers. They helped me figure out all the info I needed after some time since my last visit. They even put a temporary lock on my unit when I forgot to put mine back on!! Seriously experiences like these are what make life easy so we all have time to focus on the happy little moments. If I could give six stars I would!!

Highly recommend! Moved my stuff here between leases and found the front desk super helpful (Anna especially!) I was able to make use of the free truck for a seamless move. There is always parking and docks with lifts, which makes moving your stuff in and out a breeze. Clean facility, well light, with temperature regulation.

Anna and Kylen were very kind and thoughtful throughout helping me find another unit. I have been a customer since 2016 and have built a great relationship with the staff. I would most especially like to comment that Anna and Kylen works great together and I appreciate their efforts with helping me this pass weekend. The place is clean and smells great 👍🏾. Would highly recommend!

I've used STORExpress Southside many times over the past 10-15 years, and have helped several friends move their stuff in and out of storage units there as well.

I and my friends have always been very happy with the service and the options. I just got off the phone with Anna at the Southside location's office, and as usual for STORExpress personnel, she was knowledgeable, helpful and professional.

For particular features I like at the Southside location, they have covered loading dock bays, so you don't have to load and unload in the rain, and the loading docks have lifts so you can use regular vehicles or trucks.

I like the extended hours of access (6am-10pm) at STORExpress Southside. I've always found it frustrating that some storage places don't allow access after fairly early in the evening.

Finally, they have a large supply of carts/moving dollies, both flatbed and the kind that are basically a huge plastic bin (about 3 feet wide, 5 feet long, 3 feet high). A lot of storage unit places only seem to have one or two of those for their customers.

Kylen was very patient with me answering all my questions I had about the units. Being ederly not many people are nice but she went above and beyond for me. Everyone was so nice.

I walked in an was greeted by kylin wilson and she had a huge smile ready to help me. She even waited for me to use the bathroom and acted like nothing happened when i came back! Definitely reccomend!

Great experience to get items moved in. Rates are reasonable, the free truck is incredibly valuable, and everyone I spoke with were incredibly helpful and generous. I'll most certainly be renting here again in the future!

I love coming to this location, I had a great time with the staff and Kylen was super helpful and friendly! Highly recommend this location for great communication and the resources they provide! Thanks again!!

Anna Kay was extremely helpful with checking in and working out our insurance. Very friendly as well! Deserves a raise.

Good pricing, lots of space options AND complimentary use of movers truck located onsite, make this easily the best storage option in PGH! :)

I had the most amazing experience with Anna and helping me transfer my unit from the basement to an upper unit. I cannot thank her enough for her kindness and support..

Anna and Kylen have always been great to us at SouthSide StorExpress.

Thank you for everything. Keep up the great work.

This place has excellent service. There's a lady at the service desk provides excellent secure with patience and kindness. I would recommend.

Moved my child from the university of Pitt to a house and we had a great experience at Store Express! Staff was very helpful 😊 Highly recommend!!!

Super convenient location with plenty of loading dock spaces, and ample street parking. The staff is attentive to detail and pleasant and personable.

Ky Was Amazing In Helping My Husband and I Answering All Our Questions In Regards To Rental Space. WE CANT WAIT TO RENT HERE!! THANK YOU !!

Customer service was A+ my move out was easy and smooth. I would definitely recommend storexpress to family and friends.

Kylen was extremely helpful and answered all my questions,
and took me around to see the various units available. All this and it was after 5pm when I showed up. Thanks

Amazing experience. Anna was very helpful. I would definitely use them again!!