Firestone Complete Auto Care

This Firestone store (Hanover PA) completed the service I requested in a timely manner. It was easy to make an appaointment and I dropped the vehicle off ahead of time. Dave B. kept me aware of the progress on my vehicle and explained any issues that cropped up. I was notified promptly when the vehicle was completed and the check-out was quick and easy.

I appreciated the transparency in pricing. There were no hidden fees, and the cost of the installation was clearly communicated before the service began.From the initial inquiry to the completion of the tires installation, the staff was friendly, accommodating, and focused on ensuring a positive customer experience.

The shop did an excellent job on my vehicle and finished the job in a timely manner. The store manager Dave was very helpful and kept me informed on the status of the vehicle the entire time.

I went there for this first time last Wednesday, and they were great!! The technician explained to me what was wrong with my car and they fixed it right away! Great crew and great service! Would recommend this place to anyone! Will definitely be back in the future

Went in to get my inspection done. I was told it would be done in three hours and it was done sooner. The friendly sales person explained to me what everything looked like on my car. I will def be back.

Great service. Usually can find and fix my problems. They offer coupons and are respectful of my time and what I need to spend there

I've driven in without an appointment on 3 separate occasions with puncture issues and they have always been friendly, professional, and trustworthy. And always in and out in less than an hour.

I originally brought my vehicle in for an oil change, and the mechanics told me that I had an oil leak. Repairing the oil leak took several hours longer than I was originally told, because my vehicle is old and the bolts were stuck. Nevertheless, they still charged me the same price they originally quoted. I had driven it a few miles when the check engine light went off, and I took it back in again. A hose was old and cracked and they replaced it for me, free of charge. I was very wary of using a Firestone as I've heard plenty of negative experiences about them. I cannot comment on other firestones, but this one treated me very well, I think especially due to the manager, Brian. I'll be coming here again for my vehicle service.

They did exactly job that i didn't have to reurn like i did with jiffy lube in york . Thank you so much

Firestone did a great job, they recommended a new Bridgestone tire for the left rear even though the original 3 tires were factory installed. It all worked out well I've been a customer over 5yrs now!

Customer service was outstanding!
These folks were able to quote me a price and schedule me within 48 hours.
Honest and upfront.
I was impressed.

I went in thinking I needed everything under the sun for my vehicle. I ended up needing only rear brakes, rear tires and they found slow leaks that they are checking out for me next week and he got me a quote to take home for tires. Chris was great and he was very helpful. Prices were lower than other shops I have been to and I'll be coming here for my future services just because of the experience I had today. I appreciate the fact he didn't try to sell me things I didn't need and was very honest about the work that I did need done and that was recommended. Taking your car to the shop isn't a fun time, but Chris
made it less painful. Thanks guys!

Great helpful folks! Always pleasant. Have been coming to them to service my car since I first stayed with my partner on the weekends while I lived in DC Metro area and have made them my permanent auto care since moving here in 2020.

They are always helpful and friendly, have tons of knowledge, open on both Saturdays and Sundays and offer their exclusive credit card if you have an emergency for those who qualify. If you need to wait a few hours and can't go back to your house, then there is a shopping plaza you can hang out at, right next door.

If there's an issue with your vehicle, they give you all the paperwork to show what the issue is and an out the door total estimate of how much you will owe. Pretty standard for any auto care shop. As any vehicle servicing place they will recommend you fix the issue now, but if you can't, they are not pushy. At least they have never been with us.

Their pricing is comparable to every other place, but probably cheaper than a dealership servicing. They also have their own deals and promotions. I have always been very mistrustful of any auto care shop, but these folks have slowly convinced me otherwise. Hopefully it will stay that way!

Giving FIVE stars because of

1. Incredibly convenient hours of operation most auto shops don't offer (especially after COVID);

2. Credit card option;

3. Estimates upfront;

4. Pleasant folks on the phone and face to face interaction;

5. Letting you know how long it would take to service your car and sticking with it unless they find an issue with your vehicle and you decide to fix it that day.

Keep doing what you are doing!

Always professional. Good location for taking a walk while I wait for service to be completed.

The boys are Firestone in Hanover, PA are the most honest real mechanics in the game.

Definitely a 5-star company. I had two flats and needed someone to come out to my place and replace the two tires. They told me they don't really do that, but they figured out a way to get it done - same day. They came out, took my two wheels, brought it back to their shop, changed the tires, and brought it back and put them on. And they charged me an honest rate for their time. Will recommend them and will use them in the future for sure. Thanks guys!

The customer service there is always outstanding. I like that you can schedule an appointment for an oil change, not " first come, first serve". You can schedule a date and time that works for your schedule. Prices are very reasonable, but the customer service stands out to me. I've had the air in my tires checked gladly, at no fee, and a gentleman fixed my wiper blade for me today ( in the rain) , at no fee , with courtesy and friendliness.The impression I always get there, is they kindly go above and beyond.

Scheduled online for a tire replacement - they use the same scheduling module as a lot of other car/mechanic services, so I was skeptical, as I've had issues in the past. No issues, got my vehicle in on time and returned it very promptly. Zac & Steve at the front counter were more than helpful and seemed to actually care about their customer service. Would definitely use them again

Great service. I was a walk in and they were booked up for at least a few hours. I told the manger Brian that I couldn't wait due to me literally finding out my wife was going into labor. He then had James do a quick oil change for me right then and there. They got me out in less than 25mins! We will absolutely use them going forward.

Yesterday, Sunday October 25th, my son and I were driving home to Virginia from Harrisburg, PA. Around 3pm on US 15 somewhere north of Gettysburg, I experienced a blowout of one of my tires. As we were roughly 100 miles from home, I knew that my spare tire would not be able to withstand the full trip. To make matters worse, I did not have a jack in my car, so I needed to wait on roadside assistance to arrive.

Being a Sunday afternoon, very few shops were open to complete a repair. I managed to find this Firestone store in Hanover, PA and called to explain my situation; that I was stranded on the highway, waiting for assistance to arrive, and needed to purchase a new tire to avoid having to wait until Monday for shops to open. I further explained that assistance wouldn't arrive until close to 5pm, and that I was still about 20 minutes away, and likely wouldn't arrive until 530-545. Brett, the store manager agreed to keep the store open beyond their 5pm closing time to help us out and get us back on the road.

Brett and Chris were absolutely awesome and understood my unfortunate situation. They went above and beyond in making sure that we could make it home that evening without an additional stay. I commend them for their remarkable service and understanding.