SERVPRO of Meridian

Servpro of Meridian delivered what was contracted and more, following our house fire. The crew members were diligent and displayed pride in their work. They were friendly and responded fully to each request made to them throughout the project. I would not hesitate a moment to call upon Servpro again, should we ever need their services in the future. We could be no more pleased with the results, which are well worth every cent spent.

I needed my A/C duct work cleaned after a remodel.

Lamar and his team set an appointment within a few days after I contacted him.
Lamar and his guys showed up on the appointed day, did a walk thru and went to work. They were very professional and explained what they would be doing and how long they would be there. They left my home clean inside and out.
I could not have had any better service than I was given. I would recommend them every single time.

Came home from church on Easter Sunday to a very wet carpet in our downstairs area from heavy rain and an overflowing gutter. Made the call to servepro and got a very rapid and personal response from Lamar, after his evaluation the team vacuumed the water, put down fans and dehumidifier, problem solved.
Not only did we get fast and professional service it came with a very reasonable price. Thanks to Lamar and his team, it really is like it never even happened.

ServPro is amazing! When I needed these guys for a sewage backup — and all that goes along with that — they were there…after-hours. Watching them pull up first thing yesterday morning was like watching the cavalry come to the rescue of a pioneer family busted down on the Oregon Trail. They had quite a big job to do, and it was completed quickly and as professionally as I could have ever expected. Mr. Arrington’s crew was thorough and helpful, and they explained to me how things were progressing, and answered all questions I had. I have also received several calls and even a follow-up visit from the owner, to make sure I am happy with their work. If you have a problem, don’t hesitate to call ServPro of Meridian! Lamar Arrington is a pillar of this community, and his company is tip-top.

A refrigerator malfunction flooded multiple rooms of our house. When I called ServPro at 7am, not only did a live person answer right away, but they were on site within an hour. Lamar's calm approach to assessing the situation with diagnostic tools was reassuring during a very anxious time for our family. It was helpful to know we were doing all we could to protect the investment in our home and minimize the impact of the incident.

I could not be more happy with ServPro of Meridian's service from start to finish. The lovely lady who answered the phone truly cared about our predicament and assigned a crew to our home that arrived within an hour. LT, Bobby, and Jackson swiftly identified, inspected, and remediated our water intrusion...they could not have been more friendly, accommodating, or helpful. Thank you ServPro.

Chad, Gunner and Mike came to our newly purchased home after a broken sewer line was found under the house. They showed up quickly, explained everything to us and did a terrific job in getting the area cleaned up.

The guys got to me pretty quick. They came out explained what they aere going to do and what they planned to accomplish. Personal was nice and show concern. And willingness to help us get everything clean and dried out great job.

Fantastic company. They took great care of us after some storm damage. Highly recommend.

Always quick to respond and quick to get things done. I highly recommend ServPro.

Great service!

Very disappointed, I did not receive an estimate as requested.

I specifically asked for an estimate to repair water damage to the ceiling after the water heater broke and leaked. I explained the situation in detail and stated I had not contacted my insurance yet because I figured it was going to be more than my deductible. He said that typically fixing water damage is over $1000 and that he could come out the next day. I wasn't sure what time would work, so he politely said he would call me in the morning and work out some time. After not hearing anything by 10am, I called the office and gave them the contact of who would be in the home to let him in. He called shortly thereafter. Somehow that turned into Lamar thinking a leaking water heater needed to be fixed or maybe that it was actively leaking? And that it was taken care of? Of course, I don't know the exact miscommunication that occurred between them, but all I wanted was an estimate to know how much it would cost to fix, since I thought I would likely be paying out-of-pocket. I am the homeowner (outright, no mortgage). Well, whatever transpired must offended Lamar or he thought it wasn't worth his time now, because after trying to contact him multiple times. He texted, "Servpro does not repair I do have a contractor that I can get to come out there and look at it but I cannot tell you when that will be."

Their website says:
"Like it never even happened."
"SERVPRO of Meridian specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage."
"no damage is too large or too small for SERVPRO of Meridian."

I called the office to see what changed from the conversation yesterday. I really didn't understand--I have WATER DAMAGE that needs to be fixed! And Servpro is a company that supposedly fixes water damage. After a lengthy and frustrating phone call, Lamar made every excuse he could to avoid the real reason he did not want to come out and give me an estimate to fix the water damage. Saying that I was supposed to call him in the morning, he called me, and he was told not to come out twice (not true). How people usually call him when the water is pouring out (which is strange because I don't think he's a plumber). And why did I wait to contact him so long after the leak occurred (which is also weird because he asked that the day before and I said during the beginning of the month). Then he said how they are so busy with jobs from the cold snap and he was booked and he couldn't come out (So wouldn't I just have had to wait anyway?) I admit I was very frustrated and confused how a business didn't want work. I was equally aggravated at the poor customer service. I asked why he didn't state they didn't do water restoration yesterday!

Well, I guess I should have done more research. I come to find out that "they" (Servpro in general) want to bill insurance for (TENS OF) THOUSANDS OF DOLLARS for mitigation and remediation, which is essentially demolition/tear out and dry out. They don't actually DO restoration--that's contracted out. In fact, Servpro franchises are not required to do ANY repairs (Check out #6 restoration on the website and see that it is carefully worded with "many" not all.), which I think is misleading (if not false) advertisement based upon their motto and everything from the website to their service trucks that say "restoration." For water damage, they will just tear everything wet out, bring in big fans to dry things out, and leave it like that. They bill insurance for mitigation and remediation. Then another contractor will have to come repair it...whenever that is! And that is a SEPARATE insurance claim for repairs! I am SO GLAD I did not go with Servpro. I would have been stuck with no ceiling and insulation until another contractor could come out and fix it. And my insurance rates would have gone up! I really don't understand all the great reviews based upon my brief experience with the company. I will hire someone else for my water damage.