KAY Jewelers

Scott and the team at this location were super helpful!! They took their time and show patience while answering all of my questions (which are usually many)!! Changed my Movado watch battery in less than 10 minutes… Highly recommend this location for all of your jewelry needs!!!

Kristen saved my wedding. Literally. I will never let anyone else ever touch my ring!!! So thankful for her! Her professionalism is unmatched!

Scott was absolutely wonderful. He was so patient and so helpful. Then Monica and Kristen pitched in to help. I found my perfect wedding band to go with my gorgeous engagement ring.

Kristen at the Carrollton Kay’s is such a sweetheart and helped my husband pick out this stunning enhancer for my wedding set. It was such a pleasure working with them to get it sized just perfectly!!! Thank you!!

Amber is the best ! I had to return my husband ring and unfortunately they wouldn’t be able to fix it. So I had store credit from the original ring and I had got another ring. Everytime I came in the store she knew exactly who I was , she was patient with me and help me out a lot. She try all kinds of way to help me and I finally found another ring for my husband. Amber you are the best thank you so much!!

I love this store. SCOTT is always so helpful. Does whatever he can for the customer. I purchased several pieces of jewelry that day. Kristen was a Gem. I recommend her for a raise. I encourage anyone in the mood for your next jewelry purchase to stop bye. Tell them I sent you in for my customer special vip treatment.They even loaned me a charger for my phone.

Scott and Kristen made my visit awesome. Both were very knowledgeable and friendly. I definitely will be returning for all of my jewelry needs!

Scott was super amazing, great customer service! Took the time to teach my wife about her ring and even find the perfect band to go along with it.

Amber was amazing!!! She made me feel like family. Definitely made this experience wayyyy easier than it looks. She definitely has me looking like a real baller now ! And Gave great information and helped guide me to greatness! Definitely recommend amber.

amber, scott, and kristen are the best!!! my wedding band wasn’t supposed to come in time with the right size for my wedding day so they are making a special trip to make sure it fits me on my special day :) thank y’all!!!!!

My boyfriend and I popped into Kay’s to look at rings since we were in the area. A little hesitant because we had previously been to a different location and we did not have a good experience at all. We explained that we were just looking to get ideas and not intending to make a purchase that day, unfortunately that salesman did not understand that and was incredibly pushy to just make a sale. But I came here to say that our saleswoman, Rena at the Carrollton location was nothing short of AMAZING. She explained so much to us that I did not even know I needed to know/look for in a ring. She never once made either of us feel pressured or guilty for coming in to just browse and find out information. From women’s rings to men’s rings, she even created a wishlist for the both of us for when the time is right. Rena was patient and answered all our questions, she continued to show us multiple styles, cuts, metals until we could decide what we liked - Even explaining the customization options that are on their website if we choose to go that route. I highly recommend shopping at this location, specifically with the help from Rena :) We cannot wait to see her again for our purchases!

Today my fiancé and I went in to get my wedding ring and both Kristen and Scott were absolutely amazing! They helped us go through all of our options on what we can do and helped us purchase that ring today. While Kristen was getting us checked out, Scott cleaned my engagement ring in no time. It is super shiny and perfect for our big day in just 2 weeks!! This was my 3rd time in their store and they are always so welcoming and smiling and actually show they care about helping you with whatever your needs are! We will most definitely be back for further jewelry purchases. Thank you so much Kristen and Scott. You both are amazing, very kind people!

Very pleasant experience. Scott was very helpful with our upgrade.

If I could somehow get the manager Scott and Amber a raise I would!! I have never experienced such thoughtful customer service as I have at this location and I have dealt with many other Kay Jewelers. Scott went out of his way to inspect my engagement ring himself after it had gotten back from the repair shop and noticed a couple more stones were loose so he sent it back to be corrected. Due to a funeral where we had to drive out of state earlier than expected, Amber and Scott worked together to personally drive to the shop to ensure I would have my engagement ring back in time for our wedding in 10 days. I can’t express my gratitude for the both of these incredibly sweet people for going above and beyond!

Eric was so helpful and knowledgeable during my visit to Kay! He made the in store experience smooth and easy. I highly recommend Eric and appreciate the 5 star experience I had! Eric does a wonderful job and deserves a raise!

Love this location and all the staff. They are always so friendly and so helpful.

Mr. Scott has been nothing short of welcoming, patient and helpful in all our visits. He is also very personable and I truly appreciate how he remembers every detail we discussed in the past. He’s definitely an above and beyond professional!

Wonderful service , very speedy would definitely recommend service . Highly satisfied!!

A huge thank you to Scott. I had a bit of a scare that my engagement ring purchased from a different jeweler had fake diamonds. Scott was more than willing to inspect it (and even cleaned it!) for me, free of charge. We look forward to doing business with Kay Jewelers in the future.

Kristen was great! I'd already tried ordering from another place online and was having difficulty with it. She pulled everything up and took care of it on her tablet. She made sure my son got the exact classring he wanted. He can't wait to get it!