T-Mobile

Assistant manager Shoniah was absolutely amazing!! Her customer service ,knowledge, willingness to go above and beyond to help all while multitasking is impressive and should be rewarded. Its employees like her will make customers go out of their way to return to her.

I recently had the pleasure of receiving exceptional customer service from a T-Mobile employee named Frannymar. Her professionalism, patience, and willingness to go above and beyond to address my concerns truly impressed me. I left the store feeling valued and satisfied with the resolution. Kudos to Frannymar and the T-Mobile team for delivering outstanding service!

Anytime we go into this tmoblie they always go above and beyond to help us out. Technical issues or upgrades they are great. Today Njoki helped us with some technical issues we experienced and she and her manager did everything they needed to do. Thanks!

I had the best experience with Byron. He helped me get off from my old carrier to Tmobile quickly and smoothly. My wife and I were extremally satisfied with the customer service and the store environment.

Flerida was very helpful with buying my new IPad and transferring everything over for me! Fast service on a Friday afternoon!

Went to the store to get my new phone set up and get my number transferred from old carrier. The staff is extremely helpful and knowledgeable about the process and took care of my new phone very quickly. Thank you!

This store is great! Justin specifically was amazing. He went about and beyond to make my transfer from Sprint as smooth as possible. He managed my expectations and always had a pleasant attitude even when things got complicated. Thank you so much Justin!

I am a proud new T-Mobile customer. Shoniah and Franny assisted me in porting over 4 lines from my decades old provider, and WOW what a happy awesome experience it was. The customer service and entire experience was first class. I had multiple interactions with them over the past month, and each time I was so delighted with the way I was listened to and assisted. From the moment Shoniah greeted me, and then Franny worked to move my service, and until the moment my 4th line was ported over, it was an experience unlike I have had in forever. I tested the network for a week before making the change to ensure coverage was as I hoped it would be, and it was! They gladly set me up on a trial. Then when I was ready to make the switch, they both knew the current promotions and communicated them clearly. They knew the entire process from start to finish on how to port the lines. They were very proficient with the use of their systems. They assisted with device settings on all my phones. They assisted with my preferred account settings for billing, and for promotions including my free Netflix and AppleTV, and AAA credit. They set me up with T-Mobile Tuesday. I was so previously conditioned by my old carrier into getting poor customer service and having to figure it out all on my own, that I was blown away by the depth of the service I received... and the pricing! Shoniah and Franny knew it all and did it all. They were simply amazing. I had looked at prior Google reviews before deciding which location to go to for my service signup. I can only conclude that the people who don’t rate this location with 5 stars are not credible rationale individuals. This location, these valued employees, and this business made me feel like T-Mobile’s most valuable customer. Highly recommend!

Yansen was amazing and extremely helpful would recommend dealing with him in the future thank you yansen for all your efforts.

I went to upgrade my phone a couple of months ago and received a promotion for my trade in, I recently notice my bill wasn’t reflecting my promo! So I visited this location a few days ago and the Reps name was Randy, he was super kind and called corporate to fix the issue! Everyone there was super cool and willing to help!

I love my T-Mobile location on Cobb Pwy, Kennesaw the people are so professional, efficient, trustworthy, dedicated & so very kind. No matter what issue I have they are willing to work with me til resolution is found with a smile. Thanks!! T- Mobile I appreciate You

Yoki was excellent and so patient! Great customer service!

Great service:quick, professional, and knowledgeable ask for shonia

Randy was awesome! He helped me switch from my old provider. He was quick and very professional! I can tell he has been doing this a long time! My forever sales person!

Njoki was absolutely wonderful! All these ladies here were terrific!!

Flerida help me and she was excellent she went above and beyond to help me !!

I went into the T-Mobile store tonight having an issue with my phone … I thought it was a hair on fire issue and Mike and a really nice young lady took my phone and within in 2 minutes fixed my phone .. he showed me how to do it and was really really nice about it. I just want to say thank you and keep up the great work! You made my day.

Randy helped me out so much.
He made everything easy . He will definitely be my go to guy moving forward.
Highly recommend working with him

The agent that helped me was very nice.

I really enjoyed my experience today new layout which was surprising but the staff was very helpful. I had my device repaired it literally took less than an hour to get it fix so happy I had insurance and the store had technicians. We will be upgrading soon and I would not go to any store other than the Kennesaw store. I was skeptical about being under T-Mobile instead of Sprint but the staff gave me the confidence to stay.