Massey Cadillac

My wife and I went to the dealership to have an oil change. While waiting on the oil change, we struck up a conversation with a salesperson, Robert Green. Robert educated us on the new Lyriq electric car. When our conversation ended, we left the dealership in a new Lyriq electric car (smiling all the way home). We highly recommend purchasing a vehicle from Massey Cadillac and if you do, say hello to Robert for us.

The Massey Cadillac staff put an excellent effort toward customer service. I appreciate all that they did to make my experience as good as it is. Thank you Darrell and the rest of the team!
I would like there to be an effort on the management that oversees transport of the vehicles to the dealerships to place a higher commitment to customers and honor their projections of delivery. They may not interact with the customers, but that does not change that they play a role in overall customer satisfaction with GM.

Dan, we want to express our gratitude for the exceptional service you provided. Your dedication to ensuring our satisfaction went beyond our expectations. We eagerly anticipate buying our next vehicle from Massey, with you as our trusted salesperson, in two years.

Very friendly staff. . They stayed later hours so I cld close on my car loan. It's been a year since I been there. This was one of the best deals I ever purchased out of buying vehicles over 20 years

I have had such an amazing experience at this Cadillac. Jessica is the absolute best service advisor and I recommend her to EVERYONE! She goes above and beyond for every one of her clients. I have a warranty on my Cadillac and she works so well with my warranty company and always makes sure I'm taken care of (even though the phone calls with my warranty are 1hr+ each time). She does everything with a smile and is so transparent in every step of the service process.
Thank you so so much Jessica!

Darrell was exceptional in helping me through the car buying process. You can tell that he really cares about the customer and their needs. I love my Cadillac and am grateful for the very positive experience.

I recently had an exceptional experience at the dealership while getting my car serviced. From the moment I walked in, Jake's professionalism and courtesy were evident. The service advisor, Jake, stood out with his extensive knowledge and friendly demeanor.

Jake went above and beyond to explain the service process, ensuring I was comfortable and informed every step of the way. His attention to detail and commitment to customer satisfaction truly set the tone for an outstanding service experience.

I highly recommend this dealership for their outstanding service and commend Jake and the entire team for their dedication to customer satisfaction. Thank you for making my car service a truly pleasant and stress-free experience.

I will start this way I normally don’t do reviews but this time I have to!
I was on a business travel trip and I realized my new Escalade needed services and I called a few dealership to see if they can do it and was told I have to make an appointment which I understand but I couldn’t wait for the next day or even the afternoon, then I spoke with Mr. Robert the general manager at MASSEY CADILLAC OF ORLANDO and he made it happened right way they even washed my car and have me on the road at no time!

Great services and amazing waiting area with amenities cookies, coffee, water even a pool table!!

Thanks really appreciate Mr. Robert and Jessica Vice !!v

Robert Greene of Massey Cadiallac was a true Joy to deal with. He contacted me immediately to work out a time for a test drive. No paperwork, no fuss. I went home for the weekend to sleep on it and 2 minutes before I was set to call him, he called me to see what I thought. I agreed to buy the car and asked for the paperwork to be fully ready when I came in later that day. The total purchase took less than 30 minutes from paperwork to finance to delivery. The car was immaculate. Robert also tracked down a second key from the previous owner for me. He even gave me several local contacts to use for my other cars, 2 of whom I'm already now using on my 911.

Altogether, this was the fasted and best car buying experience I've had in at least 25 years. I'd buy from Robert again no matter what but I'd also buy from Massey Cadillac as all of the dealership employees I interreacted with were good, fast and pleasant.

This was car buying as best as it can be and it's a shame more dealers don't operate the way Massey Cadillac does.

I had an incredibly wonderful experience at Massey Cadillac North, purchasing my 5th Cadillac. I continue to buy Cadillac only because of the great customer service this dealership provides along with a seamless stress free experience. Robert Moore, General Manager, was able to find a vehicle that suited all of my particular needs, was responsive, and extremely knowledgeable about inventory and finance options. Robert and his team did all this while treating me like family. The entire process was fantastic, and I highly recommend Massey Cadillac North Orlando! I almost forgot to mention, I LOVE the new silver color!

We found the car buying experience at Massie Cadillac very pleasant. I kept waiting for the "gotchya" but it never came. Everything that was agreed upon during the verbal discussions were exactly the same during the closing process. No surprises.

Great place to purchase your next car. Professional, interested in helping you select the right vehicle that meets your needs. I left the dealership with the right SUV for me and feel great about the experience.

Thanks to AJ AND BRANDON for helping us in finding the right car. Both gentleman went above and beyond. We went to the dealership looking for a used vehicle but found we could purchase new for almost the same price. Glad we stopped in. Thanks again guys! You’re #1 in my book.

I had an exceptional experience at the Cadillac dealership, thanks to the outstanding assistance of salesman James Allen. His helpfulness, genuineness, and professionalism were truly commendable. With his expertise and guidance, I confidently chose the CT5, a car I absolutely love. The dealership's overall atmosphere and the courteous staff further enhanced the exceptional car-buying experience. I highly recommend visiting this Cadillac dealership, particularly with the exceptional assistance of James Allen, for a sophisticated and satisfying car-buying journey.

I want to give a huge shoutout to Margaret in sales. She has been outstanding with her customer service and made me feel welcomed and comfortable. It's been an easy process everytime i go in. 10/10 will come here again, thank you!

Great service! Eve at the front desk was so welcoming and very nice! Thanks to Jay, Lawrence and Terry for providing awesome, quick and hassle free service. Great team!

Purchased a new Lyriq with the assistance of the internet team and Mike. Definitely one of my best new car purchase experiences. Everyone was very nice, not pressuresome, no sales games, straight forward and easy. This is what a Cadillac purchase experience should be like.

From start to finish I had a fantastic experience purchasing a 2020 Chevy Camaro from this dealership. Lawrence Atkins was my sales representative I came several hours away and was in and out faster than watching a movie in the theaters. The staff was knowledgeable, professional, and very friendly, and they went out of their way to make sure I had a smooth and enjoyable car buying experience. The selection of vehicles was impressive, and the financing process was seamless. I would highly recommend this dealership to anyone looking for a new or pre owned vehicle Thank you for making my car buying experience a five star one!

After hunting and hunting for our desired vehicle we found the one we were looking for at Massey Cadillac, Orlando. Michael was very professional and friendly. Test drove late Thursday night, drove it home Saturday. Thank you Michael and the team at Massey Orlando, we love our suv.

We had the most wonderful and patient rep (Darrell) who walked my 90 y/o aunt through the intricacies of her new XT4. Thank you, Massey Cadillac, for an overall superb customer experience.