Factory Connection

I was worried as a big dude well over 300lbs that they may not be used to tuning suspension for a guy my size (I suppose who would be used to that?). Boy was I wrong. They got me stiffer springs within a day or two from one of their other shops. The whole process took maybe 4 days from start to finish. I put the suspension back on my 24 300xcw. Man oh man! Between the bike being my first modern day 2 stroke and the suspension being the first time I’ve had a bike fully custom tuned, it’s an amazing ride. A truly amazing amazing let me say it again! Amazing ride!!! I’m coming off of a ktm 500 with stiffer springs but no valving. I’m like a semi professional rider now 😂! I was already riding netra turkey runs and exploring everywhere any anywhere with the 500, but wow, does this open up a whole new dimension of possibilities. I literally can just roll right over the most treacherous terrain without any hesitation. I literally say to myself, “this is a cheater bike.” Thank you factory connection for living up to your reputation. One extremely satisfied customer here!

The best suspension period ! These guys always took care of me when I raced and now they are taking care of my son. The customer service is second to none. All companies should should strive to be the way Factory Connection is !

Get my 2023 crf450 50th anniversary suspension done here. Bike feels much more balance. Needed a them to add a little more bottoming resistance ro their valve job and they did. Can't wait to try it out in the spring. I know it's going to be great.

Ricky

I’ve been using Factory Connection for suspension services for 5 years now and have not had a single bad experience with them. They are going to work with you to get your suspension dialed and turn around times are pretty fast! If you send your suspension in for a revalve make sure to give them as much information about what you want to change as possible. The more they know the better your revalve will be! Call them up and pick their brain about clickers and sag adjustments to see how you like the bike to feel on certain terrain. That way when you go for a revalve they know what direction to go (firm or soft). I also recommend doing both the shock and forks together, they work as one and sometimes the front feeling off can actually be solved by a shock adjustment.

Best experience I’ve ever had with a suspension company. Rookie took care of me from start to finish and made sure that I would be well taken care of. The turnover time was quick and I was riding my bike within a week! The suspension has felt better than it ever has and I feel like I can finally trust my front end! Thank you FCS!

Factory Connection has been extremely helpful. I've been in person, since I'm rather local. Not only quick to answer the phone, but to give useful information too. They are very knowledgeable in suspension and have a quick turnaround time. A lot of the information is over my head, but that's why I chose them to help with all of it. Highly recommended.

I've been dealing with FC on and off since the late 90's. They are always helpful and pricing is reasonable.
Steve Ross has been working with me this year and his service and time he takes on the phone is great to make sure in the end the customer is happy......highly recommend

Factory connections is the best place for your suspension period. I've had my front suspension done, an this February had my rear suspension done and they took very good care of me, I want to thank them guys up there for the job they do, so I can do what I love to do and that is motocross race. July 15th went back up there with my whole bike they help me with my race sag it has to be loosened up after they rebuilt it they were more than happy to do it no charge thanks guys you got a great business up there pleasure all mine have a nice day

I have had an unbelievable experience dealing with factory connection. I gave them my shock on my xr650l to be rebuilt and revalved, however, my shock was severely damaged. They worked with me and told me everything prior to what they were going to do to solve the problem. They called me when they were done, and I received my shock the next day! I installed it and it was like riding a new bike! And they were easy on price too. I would recommend this place to anybody who wants to freshen up their suspension.

Factory Connection has been my go to place since I began racing motocross. Every single time I call or show up at the facility in Barrington I feel like family.

These guys truly know the world of suspension and want to share the passion and knowledge they have with others.

I’ve had my stuff revalved, springs changed, purchased linkage and also bought higher end forks. It’s apparent from start to finish they want to help refine the customer experience.

Suspension has so many components and very complex, especially for someone new to it. It’s refreshing to have the support of a great company.

Thank you FC,
Derek Lucas

Just had the suspension on 2002 KTM freshened up by Factory Connection. Absolutely top notch customer service and flexibility. My 18 year old KTM now rides like a dream through the rocks, roots and mud sections once again. Thank you Factory Connection.

I have always had great service from FC. These guys know more than anybody about suspension, and are great at breaking down how to adjust all the different settings to maximize your specific setup.

Do you put screw-in suspension on a 2012 Ford Explorer limited, and what is the value?

Great company they go out of their way for the customers you're not just a number but you become part of the family great support and that's very important

Great place great communication throughout the company. Quick and easy.

Great people, awesome work! My suspension came out mint

Another fine job on a woods suspension full set up for a cr250. Nice job!

So fortunate to have these guys close by me. Fantastic customer service and suspension that is the best in the business.

Every bike I own get Factory Connection revalved and is awesome

Guys are great over at fc