NAPA Auto Parts - Cottens Inc

Excellent customer service 👏....very helpful and knowledgeable staff...friendly and courteous...had exactly what I was looking for with attention to different options...

These guys never cease to amaze me, especially Chris. Absolutely the best customer service I've ever had!

I can’t thank Joe enough for helping me and my son today. I have a 1970 Ford Mustang and found myself stranded at a gas station, in the rain, with a broken Power Steering/Water Pump drive belt. It was :05 to closing, and not only did Joe help me find a suitable substitute belt, he dropped it off personally. 10/10 recommend this Napa store for those of you in the area. Great way to show your customers how much you care. Thank you!!

Joe was a big help! Make it quick and easy. I will bring coming back to support this store

I just had awesome service over the phone and in store compared to the services I have had in past at the Rogers Napa. I was specific with what I was looking for when calling the Rogers store twice looking for the parts I saw online and come to find out from this St.Michael Store the parts where looked up opposite with what I requested. We got it all straight now and the guests vehicle was back on road! 5 Stars! Thanks.

John was so helpful when I had a concern about my vehicle's oil level.

Bob @ St Michael NAPA hooked me up with all the parts I needed for my work trip! Had everything ready in less than 10 minutes! Knew what he was looking for and very knowledgeable!

Truly excellent customer service from Rob and Chris. They are a great team. They will help you any way they can. Keep up the great work fellas.

Knowledgeable and helpful staff. They didn't have what I needed, but got it for me the next morning. Great location.

Gave a four star initially, but it's not this locations fault. I received a new and faulty alternator at Napa. Didn't realize that until it was installed and I was on the road. Staff was eager to make it right, but you can't replace the time of having to reinstall a part. I once received a bad coil pack from Napa too, which ended up costing me a few hundred dollars getting it diagnosed. The first machanic diagnosed it as a bad valve and I almost replaced the vehicle because of it.

Bottom line, Napa corporate should watch their brands for bad quality assurance and get rid of brands that tarnish their name.
I'm still happy shopping at Napa, for now.

This goes out to Matt the one who helped us out big Time and stayed 45 min after closing time we were in a semi sprung a fuel leak in supply hose and Matt made us up 1 and got rite in there to fix it and stayed late:) kindly appreciate it man Thanks again...

The gentleman in the store helped me out with my brake problem by checking my vehicle out then called a tow truck twice to make sure that I was taken care of. I didn't get your name but thank you very much. Pete Stupar. Monticello

Awesome help, went in to get a part and found out I need it some thing completely different, they know their stuff

Tyler was outstanding in helping me figure out why the check engine light came on in my car.

Great place! So much thanks to the employee that took extra time to change out my headlight!

Tyler, Dakota, Kris, and Kenny are great. They know their stuff and are super helpful

Helpful friendly service. They picked up all 3 items I needed.

Always great parts, always great service.

Good store

Very helpful every time I go in and have questions

I go to Cottens for the freaky fast service. Ladies go to get a glimpse of parts Runner Kenny!