UScellular

I've been a customer with US Cellular for the last 14 years. And let me just say I have never dealt with one of your employees as rude and stupid as your employee I believe her name is Kristen on 1-4-24... I know there has been some real changes over the years but I always waited until I could get my free prepaid upgrade phone well yesterday I went in with there being 50 minutes until the store closed as she told me she was closing at 2 p.m .She didn't have time to change my number or even be bothered with what I was trying to ask.. mind you there was only one customer in there an he was about to leave basically her attitude for being in customer service was very poor from start to finish she wanted to get paid but not do her job in my opinion.which costed your company a sale $ I just spoke to employee sienna Thompson and she told me that they do in fact still do what I was asking the other girl and that it was very strange that she wouldn't help me and that she told me misinformation. who by the way is one hell of an employee shes always calm patient and meetd thr needs of thr customers #makehermanager give her a raise.

I have been visiting this store for years. The customer service is usually mediocre at best. However, today I went in to upgrade my Grandmother's phone and the man who helped us was FANTASTIC! Patient. Funny. Helpful. He went out of his way to delete all sorts of useless apps and other things clogging up the screen to simplify it as much as he could for her!! We were in and out quickly and then had one final question outside on the sidewalk that he figured out for us - while he was on his BREAK.
Unfortunately I did not catch his name, but a HUGE THANK YOU!!

I've been a US Cellular customer for over 20 years and have always been happy with ever phone and plan I've used. My most recent trouble was a defective sim card. Lost all points of contact on the phone. Went in to Belfast Maine office their tech looked at home screen popped open the phone inserted a new sim card and bingo everything is working and no charge to me! Thank you !

She found the pictures of my Mom that I thought were gone forever!!! I had upgraded my phone, and the pictures from my old phone/cloud back up did not go over to the new phone. To top it off, my old phone died. After playing with the phone for a couple minutes, she was able to get every single one of the pictures back. My Mom, who passed away 18 months ago, pictures of my son growing up, my pets, concerts, everything. What a great way to start 2019...with ALL of my pictures back that I thought I'd never see again!!!

Was nervous about making the switch and creating 4 new lines. The process was smooth and easy. Kathy was FANTASTIC! Highly recommend her services! Thank you!

Always have been responsive and helpful. Show me how to manage different apps and other stuff I can't sort out.

Unlike their competition, U.S. Cellular has real customer service! Not some portal where I feel like I'm waiting for a reply like some kinky dating app. They follow the ancient practice of having actual people who can help. Yeah, right? Keep it human! Please!

The staff is very helpful and have wonderful personalitis I've had issues with my phone and they quickly resolved the problems .Kathy and her team are there to help ,the best they can Thanks for your quick and easy help

Excellent care, honest transactions, have been a customer for the past 5 years.

Amazing experience got the best of the best and affordable tòo

They work very hard to be sure things are right

They are always very helpful!

Need is always very helpful

KATHY at 04915 Airwaves is awesome!

😂

Helpful staff