Ferguson Plumbing Supply

I want to thank Shannon at the KZOO Ferguson Plumbing! Super helpful on a DYI project!!

I'm a regular diy repair homeowner that relies on google and YouTube. When my shower drain started leaking I needed to find a replacement part for the body only, since I don't have access from the bottom. I searched the internet for what seemed like forever and could not find what I needed. I took my part into Ferguson and the guy had me test screw my shower drain body into the parts they had there to find the right one. I couldn't find one that fit just right, so he searched all of Kalamazoo and found one in stock at a different store. I took a picture of the exact product I needed and headed out to buy it. My shower was fixed the same day! I needed it the same day, otherwise he would have ordered it in store for me. 10 minutes in the store with someone who actually knows about plumbing saved me a long headache and a lot frustration. When I got into the car I was boasting to my partner about how that's exactly what customer service should be.

Excellent service and extensive parts. The staff was able to quickly help me with a DIY repair and I was able to complete my project quickly. I was impressed that I was given the same respect and service as the seasoned professionals whom were also picking up supplies. A+++!

Thank you for staying kind even when you’re dealing with grumpy customers. Keep up the great customer service!

Great customer service not found in box stores.

Delivery

Lousy customer service. Numerous calls after a sit down meeting to go over an adjustment on a measurement. No call back. Was told on a couple of times this salesperson would call us back. 👎👎👎