Bailey Design Studio

Nice cabinet store.

I have had a terrible experience with Bailey Studios Design, we are constantly getting “forgotten.” At first we had set up a quote to add a pantry cabinet to the existing cabinets placed in our home, we had a quote given then we ordered the pantry cabinet. A couple of weeks later we got a call that it was going to be more expensive, after not hearing anything for awhile when we thought it had already been ordered. Eventually the cabinet got installed but the worker was very rude and literally kicked us out of our own kitchen (and threatened to leave if we did not) so I could not even tell him the height I wanted the pull out shelves. One cabinet was cracked and the door knobs were never installed, this was towards the end of September. It is now December 22nd and we still do not have knobs on the cabinet or a replacement for the cabinet door. After my father left several emails I called and miraculously someone answered again. After several “apologies” I was promised to get daily updates and after the second day which would have been yesterday (Monday) I have already been “forgotten” again, I did not receive a call and no one is answering today at the office. I am very disappointed in their service but I have to use them because that is who originally installed the cabinets with Pulte Homes.

Horrible experience. We used Bailey because we wanted extra cabinets installed and we wanted them to match the cabinets our builder installed. At the time, our builder was using Bailey but has since fired them. And understandably so. After months of planning the day of installation came. The installers arrived on time and as planned. The only problem was that the cabinets hadn't been delivered as planned and confirmed by our sales representative. Long story short- it's been 2 months since the initial installation date and our project still isn't complete. We have been waiting for the correct drawer fronts to arrive for the past 3 week and still nothing. The worst part of all is that the job has been paid in full. They require full payment prior to installation. The staff is unresponsive and incompetent. DO NOT USE. Shop around.

BUILDERS DO NOT USE!! This company installed the cabinets in our personal home. One of the upper cabinets literally fell off the wall and came crashing down in pieces, 1 year after installation. I fell back and was hurt trying to avoid the falling pieces! It took us over a month to chase them down, and my husband told them the story and asked them to help us fix it. They tried to blame the builder. We just wanted it fixed so we asked them if we could PAY THEM to repair it. They refused to even give us a quote and would not help at all! THEY DO NOT CARE. Could here the supervisor in the background telling the customer service rep to tell us NO to every plea. Wish I had pictures of the shattered cabinet or my bruises from falling over. Worst experience ever

Pulte Homes uses this company for their kitchen cabinets. Our kitchen cabinets were scratched in several places. We had them come out for repairs more than half a dozen times during the build process. They were for the most part making repairs of sloppy repairs jobs previously done with a wood pen (see second photo for example). We just had three cabinet's replaced because it didn't seem like they could repair them. The "new" replaced cabinet we received are all damaged (see first photo of inside of one of them). I wouldn't use this place and Pulte should consider another company to contract with. When we turned over and had the three cabinet replacements on our punch list, I had set up an appointment with Bailey's myself. They said they couldn't come out to make the replacements for a few weeks because we were 1 1/2 hours away. It was the way they said it that was rude. I definitely understand if you would like to come out when you are coming for another home as well and that should have been the explanation not that we are "too far away" as that was your decision to contract with the community. Our cabinets are not "new" they are damaged and repaired cabinets. I would not use this company.

God AWFUL terrible customer service! I'd rather die a million times the same way for the rest of my life, than deal with this company.