Virginia Employment Commission

Yes, the VEC as a whole is inconvenient and unhelpful when you try to call. I went to the Alexandria location and they are appointment only, scheduled out about a month (at the time of writing). This Woodbridge location, like the others, is unable to answer the phones when you call. There is no way to reach a real person by calling. However, their phone machine mentioned “no appointment needed.” I took a risk, drove an hour, and was able to walk in, tell them my issue, and after a brief wait, they have helped me get my unemployment PIN. Their employees are very kind and helpful. The VEC system sucks but this location is full of helpful and kind people. It’s not up to them I’m sure whether they are able to receive calls and they do not control the VEC process or websites. The least they can do is provide great customer service in-person and they do so. They have many computers, provide printing service (up to 10 pages), they assist you with the computers, and their location is super clean. This experience was a breath of fresh air after dealing with the VEC customer support phone number constantly “not accepting calls at this time” while being unable to schedule a callback. If possible, if you are near this location, I encourage you to visit this location. PLEASE UNDERSTAND THEY DO NOT CONTROL THE VEC, THEY ARE ONLY HERE TO HELP YOU.

NOTE THIS LOCATION IS CLOSED FOR LUNCH FROM 12:00pm - 12:30pm.

SEE FLYER BELOW FOR CLEAR UNDERSTANDING WHAT THE CENTER IS ABLE TO DO- PHOTOS: I am giving 5 stars because (SUSAN-thank you for your time) the people here are doing what they are supposed to do and well with kind respect. THE ISSUE: When you call Unemployment for the state in regards pay, IT, etc. The people here are a resource to get a job and in no way to be able to see the details of unemployment claim. The reason this is not clear is due to the same issues why IT is messed up with the portal. Please see attached information sheets to help utilize the people here. Please be kind to them - they are here to help.

I went go get my certificate for computers we did word, excel, PowerPoint an how to Zoom it was great an there free.

When I contacted the Commission center with my issue yesterday, Elinda (I hope getting her name right)who answered my call and she had been very patient and helpful. she walked me through the process step by step. Great customer service. Thank you!

The kindest people work here, and I'm so appreciative of them!

It's a really nice place where the people who work here don't wait and explain things kindly.

I love this place. God bless this place theyre giving so many people opportunities .Literally if you don't prosper being here with all their help its because you dont want too. Easy access to computers which is what i need and also easy printing. I love love love this place!! This wonderful for the community!!

They are really nice and helpful. They always help me every time I'm here

Thank you so much for helping me Mrs. Miller, great service, quick answers and very nice lady!!! I had no problem getting in touch and got help in everything I needed.

Employees very nice and helped me with exactly what I needed.

Very helpful

Ok

Es una oficina que hace una gran labor con los trabajadores; proporcionando ayuda en compensación económica para las personas que han perdido su trabajo y para proporciona un registro de ofertas de trabajo.
Actualmente es necesario realizar una cita previa para recibir asesoría directa en sus oficinas.