Young's Ace Hardware & Lumber

So many people have moved upstate since the pandemic, including me, that it’s caused a lot of locals to have animosity towards outsiders. I’d go to other stores and I’d feel out of place bc they know I’m not a local. But the people at Ace are different.

I called close to closing hours for a very specific and small thing. A 1/2” to 1/2”shark bite 90 degree push-to-connect fitting for copper and Pex. I explained that I didn’t want to make the drive if they didn’t have it. The staff member had to dig for it, even had to call a manager to help her find it while I was on hold for 7 min. Most other places (even in the city) would have given me sass by now. She confirms they have it and says they’ll hold it at the front desk for me so to save time. I get there and am greeted with 3 very welcoming employees who know my story, have the pieces that I needed, gave me advice on installation and watch outs, went and grabbed another thing that I forgot I needed (this was the manager) and cashed me out with a smile.

All that to say that the staff here (even the owner) is knowledgeable, friendly, helpful and welcoming. I come back often, and they go out of their way every time! They helped turn what would have been a very frustrating day into a motivating one. It’s exactly what I had hoped for in moving up here.

I usually don’t care to leave reviews, but feel so compelled to for this place. These are good people. I can’t say enough.

Bulk birdseed. Helpful employees work there. Great assortment of dog goodies. Bulk dog biscuits. Tons of houseware/fix it yourself kind of store. Helpful employees. Nice store

Just a really great place and good people!

Friendly, knowledgeable, and attentive staff. Always will find what you need at a decent price and not 45 min to an hour away from nearest Lowe’s or Home Depot.

Had a wonderful experience here. Lady at the front counter were very cheerful and helpful. 1st time being there, it was such a cute store, very clean and had an amazing variety of items. I'll definitely come back

John and his team provide the friendly personal service you often find in a small town. They know their products and can quickly help you find what you need in a well stocked hardware store. Their garden center has a great assortment of plants and outside furniture.

Customers since 1983. Wonderful people. Wonderful atmosphere. Substantial expertise. They really know their products. I can't set foot in a big box store without the shakes, but I could spend the whole day in this place. I can buy a chainsaw at a good price and right on the other side of the store a bar of designer soap for my daughter that costs as much as a steak dinner - everything you want. Right there.

Sometimes, its the simple things...

I built a bird feeding station for Mother's Day this year, and went to Young's Ace Hardware in Catskill, NY to purchase seed. My goal was to attract the greatest variety of birds possible.

Arriving close to closing time at the store, I was given an extra-friendly and personable greeting by Chelle. I explained what I was looking for, and then asked her advice on my seed search. She happily led me to the bird feed like I was an age-old friend, and began to tell me the difference between the feeds and the reasons behind their price differences, as if seed was her personal area of expertise. I was enthusiastic about her recommendation of the stores premier feed...Chelle had me totally convinced that I would be thrilled by the variety of birds my station would get.

As soon as I told Chelle she had convinced me, I was totally humbled by what happened next. With her petite frame, she leaned right down and flung a 50 pound bag up and over her shoulder to bring it to the checkout counter...and after checkout, before I had a chance to grab it from there, she hoisted it up again to walk it to my car. All this at about ten minutes to closing, after whatever long day she had put in.

I'll tell you, it cant be easy running a small hardware-style operation in a town with a large chain department store and two massive chain home improvement stores in town. But Chelle made it crystal clear why Young's continues to successfully receive local business:

1) She was eager to embrace an unknown client in a personal and friendly manner, making me feel great about our social interaction.

2) She was immediately understanding and knowledgeable. After the experience, I feel she could have helped me with anything from wood screws to faucets to garden hoses to matching the color of paint chips.

3) Her smile and attitude was on point all the way to closing time.

4) She went the extra mile to lock in my future visits.

Young's - congratulations on your amazing business model...and Chelle - you make them shine. And, for the record, I have had more birds, both in amount and species variety, than I would have ever hoped for. I can't say it enough - thank you for a fantastic experience!

Very clean and neat. Staff is friendly but cat food was very high priced.
Other things were average priced.

Great selection and service. In the winter this is a good place to get firewood by the cord as well.

Just about anything you could need right next door. Saves time and fuel driving out of town. Friendly, helpful staff. Practical good-quality gifts for friends or family- even your pets!

I love this place. Visited almost every day during my stay in Prattsville. They have everything for outdoor activities in one place. The staff is friendly and, what is impirtant, respects social distancing during the pandemy. I felt comfirtable and safe.

Well-organized. Good source of 1/4 cord cut wood (1000#, delivered in large tarp bag; best if you have truck). Price is fair.

Local business that has been here for years. Nice people. Have gifts, clothing, hardware, building supplies, pet food, bird seed, jewelry, candy and more. So much better to stop here, instead of heading into a city.

I was surprised at the great variety of stuff they have. I was going to Oneonta for pet needs, but now I can go to Prattsville. We also got a cord of good seasoned wood for 240 delivered.

Stopped by Young's today bought a jar of Hot pepper jelly and Goat milk soap, I checked out the Hummingbird feeders. had a Wonderful lunch at the open house .'s A big Thank You to Mr. John Young .THE COOK !

Nice variety of pet food, including holistic that I want to try for a pet of mine. Some sporting goods, which my ace doesn't carry. Helpful personnel working.

Great place very large variety of items love the sporting goods section as well they have basic lumber and sheetrock and are growing their inventory. 2019/2020 they have firewood now really nice stuff

Can't say enough good stuff about this place. Everyone that works there is super friendly and helpful. And it always has just what I'm looking for...

Good prices and had exactly what I needed