Norwood Hardware

Upon recommendation, we visited this business to browse and found a display I really LOVED in their front office area. I inquired on how to order this most beautiful door lockset I'd ever seen for my new home's front door. The kind lady looked it up and informed me it was discontinued. I was disappointed but there was one right there on display, so I asked to purchase the display item at full price. I was informed the owner never sold display items. I said I understood to be polite but I really did not. That was July 2021. It is now September and I have been searching for this lockset and have found that it is made in Lithuania. Perhaps a difficult item to order and therefore the reason why this company didn't want to deal with it. I have tried to find another company that will sell this to me, or a second hand market listing, but remain unsuccessful. It pains me to think Norwood Hardware might be trashing this item just on principle when I am willing to purchase it. Through my research I have found similar thumblatches on the second hand market and now know this item is quite pricy but I am still willing to buy it if only Norwood Hardware would let me. If it fits my door and you can make a nice profit, why would you not make the sale??
Jan 25 update – I did contact the store as requested in the Company reply and they were graciously able to sell me the Thumblatch as I requested. My Husband bought it for me as a Birthday gift. I'll post a picture of our new front door when I find a company to install our lovely Thumblatch. Many Thanks to the fine folks at Norwood Hardware and I do hope I will have a need to shop at your establishment in the future.

I don’t think it was that tight. It may be a different story in the morning when the employees arrive. LOL.

Great showroom, friendly employees. Cathy went above and beyond to help me out. I was in a major bind with an order I had placed elsewhere. Cathy was able to find the part I needed and truly saved a major issue. I appreciate her efforts to go above and beyond.

Incredible show room. Whatever you are looking for these are the people to talk to. Robert, at the service desk, was a huge help to me. Nothing but great things to say; shop here. Their team of people provided the best customer experience I've had in yrs.

This is a store full of high end hardware and finishes: front door hardware, kitchen cabinet knobs and pulls, kitchen faucets, and bathroom fixtures. This is not Lowes or Home Depot. You won't find cheap stuff here. They have a nice showroom with lots of displays. This is a great place to go if you want high quality fixtures.

Carrie was terrific in solving our hardware problems.

very quick and kind wasn't there more than 10 minutes

Quick unloading absolutely not a truck friendly if you not sure about ur backing skills don’t come here

Kathy did a great job ,she is very knowledgeable and the inventory and showroom are second to none.

Great people and service. Always have everything i need. Thanks

Nice people very helpful

Great place to work, and amazing products and services!