Bernunzio Uptown Music

This is a great place to buy an instrument. The staff here took the time to let me listen and try instruments over several different visits. I was looking for a classical guitar and they had several excellent new and used instruments available. I decided finally on a Cordoba C12 with spruce top. This instrument had a very balanced tone from low to high. Sustain was great, and I like the raised fretboard for playability up the neck. I also appreciated the lattice bracing construction and the adjustability of the truss rod, although these features are a little less traditional. Also, the look of the instrument is very classic, which I was going for. Overall a very nice first-time buying experience at Bernunzio's and I feel like I got a great instrument that will last me a very long time. Very nice buying experience, too. Expert staff here that really know the products they are selling. Thank you!

We recently purchased a vintage guitar from Bernunzio Uptown Music and couldn't be happier with our experience. From the moment we walked in, the staff was incredibly welcoming and accommodating, genuinely attentive to our specific needs. Their deep knowledge of musical instruments and gear enriched our visit, making it both educational and enjoyable. It’s clear they have a passion for what they do, and it shines through in their customer service and the quality of their collection. Highly recommend visiting for any music enthusiasts looking for exceptional pieces and expert advice!

Great selection of new and old guitars plus a great service. You receive professional and friendly advice, insight into the instrument. Apparently, Eastman is one of the mostly populated brands in the shop.

Bernunzio's is a world class music store and a credit to the music industry! Having bought 3 instruments from them ( A Mandobass, A Mandocello and A 1920 Gibson F2 mandolin) they have been professional and caring in all aspects of their work! They have successfully shipped these instruments to me (I am an Australian resident on the other side of the planet compared to Bernunzios!), and each time, the instruments have arrived safely and well packed! The instruments are always as described, and the communication has been Brillant! Thank you for all the help and professionalism! Prices are very reasonable and excellent customer support.

A true 5-star business!!!!

A++++++++

I bought a used pedal steel that they were able to ship safely to MN. Every issues was accurately described in the listing. This store is why I always try to shop independent music businesses. Their service and communication was top notch. Will buy from again!

Recently purchased a used Rainsong OM-1000N2 guitar from this store, via website and phone conversations. Just want to say, great service - incredible packaging (it took me near an hour to get it unwrapped but no complaints!), and a truly amazing instrument that’s exceeded expectations. I would recommend this shop to anyone.

Purchased my Eastman md 815 here and there service was wonderful. The staff is very knowledgeable and helpful and it was a pleasure to make such an important purchase with them

Great experience working with Sam Snyder, solid communication and quickly shipped, plus the instrument more than met my expectations. 10/10 would recommend. I'll make an appointment for the next time I'm in Rochester.

this store is crazy cool. I came lazer focused on a few mandolins I wanted to check out, and as I played them I kept seeing more and more incredible instruments that caught my eye. I did end up buying what I came to check out, but not before playing a dozen impeccable rare and vintage instruments. Also, excellent service and well maintained instruments. I frequent a few great music stores in NYC regularly and this one gave them all a run for their money! World class store, for sure.

I purchased a vintage mandolin from Bernunzio online and it was a great experience! The staff answered all my questions very thoroughly, supplied plenty of extreme close-up photos to help me decide, and did a fantastic job shipping the instrument to my home in Portland, OR. They also honored the sale price even though their sale had technically ended the day before. This is a great place to buy a high-quality instrument!

I have bought all my guitars from here. This service is excellent and friendly, and they help you to find the instrument that is perfect for you! I love that they give you many choices to chose from, and let you take your time playing the instrument. They treat you like family, and will help you out in anyway possible. If I could give this another 5 stars, I would give it 500 more!

Can't say enough nice things about this place! Great staff and great selection. I recently purchased a used instrument as a gift - there were some issues I noticed after taking it home, and when I brought it back in they offered to help get everything in shape. Definitely my first stop for anything musical instrument related.

I would choose this place over guitar center as they have over the top customer service, and they are only a few blocks away. Greg and Sam are great guys and every time I've been in there, they were letting me try out different guitars (they have a good selection of Cordoba classical guitars), and they restrung a broken string for me on the spot.
Guitar Center usually had a wider variety of instruments and large selection, but this store is my corner spot to take my guitar to.

Made my first trip to Bernunzio's and I was very impressed. It's a small shop and parking is a challenge but the quality of the instruments is outstanding. You can walk in on Saturday, but need an appointment during the week.

If you're looking for a new or vintage guitar, ukulele, mandolin, banjo, or even something a little different, this is the spot! Great selection, knowledgeable and friendly staff, reasonable prices, positive community engagement, locally owned. It's the real deal. I've purchased 4 ukuleles from here and wouldn't dream of shopping anywhere else!

Great shop, great knowledgeable and helpful staff, and lots of options for beginners to advanced players of multiple string instruments. They're appointment only right now due to covid and are doing everything correctly for covid restrictions. Safety first everyone.

I called home of guitars and they were very "walmarty" with me. I went to Guitar Center and the salesman kept trying to get me to buy the expensive guitars, even though he could not answer what the difference was for a beginner. I called Bernunzio and they answered my questions and gave me straight talk. When I arrived, they recommended their entry level guitar, which I looked up and got very good reviews from. I chose a guitar and they noted that the neck needed filed down a bit. I would never have known this! They knew I was a beginner. They then gave me their showroom guitar that they already filed down a bit to make it smooth.They did not have to do this. But they did! If I buy more guitars, it will be from them!

I had a great experience purchasing a guitar for my wife here. I came into the store with my 8 year old daughter. I shopped around a few other local stores with her and the experience was stressful because the salesman all seemed to cringed as my daughter walked around the store thinking she may break something.(I get it, the last thing anyone wants is to see guitar domino's because of some rambunctious kid) But the gentleman at Bernunzio's seemed absolutely fine having her in the store and even gave her a Ukulele to play with. Another thing I find at a lot of music shops is this sense of "music snobbery". I grew up around guitars and have been playing for many years, but there are still a lot of things I do not know. Because I was buying for my wife and it was an important purchase for us, I had a lot of questions that probably come across as elementary. The gentleman that assisted me could not have been more helpful and patient (especially given the fact that I am a horrible person and I came in right before closing time).He was so gracious and knowledgeable that I assumed he was the owner (he wasn't). This shop just has the feel of a guitar players guitar shop. Great guitars, expert and friendly staff, decent pricing, and a cool city store vibe!

A lovely shop with an amazing staff. I was on tour with my band Lollygagger from Chicago. I about suffered a joy-stroke upon seeing the insane collection of banjos, then another after learning that I could try whatever I wanted to. If you're in the area, don't be silly and pass this place up. Make the time to go, you won't regret it.

Outstanding customer service and store. Alex did a setup on my CS Strat and it came out amazing. Quick turn around and called to get more details on what was going on. I was also looking at two vintage electric archtops that they were more than welcoming to let me try. Although the guitars didn't fit what I was looking for its only a matter of time playing the right one. I was greeted promptly and friendly each time I entered their store. You can tell they have a loyal older following as their were several elderly gentleman jamming on acoustics and archtops by the seating area. If you are looking for archtops, acoustics, violins, mandolins and electric guitars (a few Strats and Eastman is their house specialty with a variety of ES335 types). They did have a '66 gorgeous 3TB Strat hanging for sale that I didn't play but admired the beautiful checking and vibe. Their prices are very reasonable for what high end and vintage gear they are selling. Well run music store.