Merlins Ace Hardware

The lady at the paint counter was so knowledgeable and helpful. She saved me hours of research and I probably still would’ve gotten something not as good or just wrong. The garage door will be beautiful once more!

Very helpful staff. They go out of the way to help customers. I needed yards of straw blankets. They were out, but staff promised they'd be in next week on a day specified. I was able to come in and get exactly as promised. This Ace Hardware gives the service big chains can't.

The best guys in the business you need it they will get it for you. They are always helpful and very knowledgeable. Best place in town.

Needed a top notch chainsaw and Ace as a Stihl dealer was competitive on $. Dennis there made sure the saw was set up and helped me out on a spare chain and sharpener.

Phenomenal customer service! I needed to get some replacement castors for a filing cabinet, I went to Home Depot and it took about 15 mins just to find a sales associate. Went here and an older gentleman at the front counter led me right to where the castors were and helped me find the exact size and screws i needed and then rung me up all in under 10 mins. Will definitely be back for any future hardware needs!

Great local hardware store. Old school.
A million things in a relatively small store but they know where everything is and know what they are talking about. Kills the big boxes on service.

This is my favorite Ace! They always have the hardware and answers I need, including replacement window screens (that they insert), and I don’t have to waste my entire weekend looking throughout a Home Depot or Menards to not find what I need. This place is the best!

Yesterday Chris and a nice woman who was working helped me switch from an online snow thrower purchase to in store purchase so I could get it before todays snow fall. They were so nice and helpful! Love this place.

Great customer service. Don't be proud and say you don't need help. They know the store and are super knowledgeable. Prefer to go here as opposed to big box where they never are around to help and aren't experts in anything.

It's amazing how smaller, local hardware store like this can have EVERYTHING and more than the big box places, but somehow they do! Also, highly recommend this place if you are looking to get unusual keys duplicated (they were actually recommended by someone at the big box place)!

Always has what I need. Great help

**edited because I had to return for another item, and customer service was then different. But I’m leaving the old comment up because it’s funny. Maybe he thought I was stealing since I look disheveled. **
Oddest customer service I’ve ever experienced. Not the worst, just the oddest. There’s a dude sitting on feed bags who will stare at you as you search for what you need… Literally just stare. I thought I was either about to be hit on or being sized up by a crazy customer until I realized he worked there.

I always get great service when I come here. I asked Chris to help me out with a project at our shop. He got me exactly what I needed. No extra parts and wasn't short anything I needed either. It was a huge help in completing the project in a timely manner. Thanks to the team at Merlin's for getting us up and running.

They fixed my screen patio door in one day! Good job guys!

Not all Ace Hardware stores are similar. Merlins is truly ACE and has been for decades, with extremely knowledge customer service oriented staff always clearly communicating at the level of each customer on seemingly all types of enquiries! Today, for instance, I decided to buy a small shovel which doubles for garden work and the experienced employee suggested on shaving down the blade so as a chisel and shovel to chip and shovel ice at the edge of my garage -- and I did just that this afternoon! On all occasions I have requested clarification be it on projects or the huge number of products from any staff, each conveys thoughtful and clear understanding and communication I understand! All customers I chat to agree Merlins is fully reliable and each have their own experiences they quickly relate to me!

Awesome and knowledgeable staff!! They always recognize the "I have no idea what I'm looking for" expression on my face and quickly guide me to what I need. They also describe the steps to take to fix my problem. No comparison to big box stores. These guys are the best!!

My daughter was having trouble with a commercial-style door knob with a lock at her Clothes Mentor Edina retail store. Some of the original keys we had worked, but one was very “sticky” and one no longer worked at all. I was able to remove the knob and lock from the door and brought it and the keys with me to Merlin’s. Dennis completely took the lock portion apart and was able to realign or replace the tumblers to make it work like new! No new keys were needed. This service cost me $10 and saved me hundreds of dollars it would have cost me to call a locksmith. These local guys really know their stuff! Thank you, Merlin’s Ace Hardware!

They are the only ones who have my bird food...Audubon Songbird Selections Multi Bird blend...The chickadees, blue jays, cardinals, nut hatches, juncos, and house sparrows all love it...plus even more birds and critters (like the squirrels and the little chickmunk)! The staff here are nice too. It's a nice small town atmosphere.
All the cashier's are nice. Ashley "crazy cat lady" is the coolest! Her and I bonded over animals and tie dye pants. : P She really is a neat person though.

My first time in this store.
Great crew. The young man up front was very polite and asked me if I needed help. Directed me exactly where the articles were located. The young woman was helping me at one point, but to ensure that I get the exact right part, she called on to her manager. The manager helped me decide between three different makes/models. He knew which product would be best...better than me. Besides, they sell stuff 'Made in U.S.A.' That was a deal-maker for me.
I've just become a repeat-customer for this fantastic store with polite and informed employees!
Unlike the folks at Home Depot (Chaska) and Menards (Eden Prairie), these CSRs actually seek you out to offer help...rather than turning away from you.

I bought a gas grill from Merlins Ace Hardware, and wow, what nice people! They know their stuff and even delivered the grill/showed me how to use it. I highly recommend this wonderful retailer!