The Floor Network, LLC

Highly recommend The Floor Network for any of your flooring needs! We've used them twice now for different projects (carpet and vinyl plank), and both experiences were wonderful. We had a horrible experience doing flooring through Lowe's, and the Floor Network came in and re-did everything and it looks amazing now (and is installed correctly). Communication is excellent, everyone is professional and friendly, and we'd happily return to them if we need another flooring project done!

Top notch install, excellent and kind customer service, and a local, family owned company- we will recommend them to anyone we know with floor installation needs. Thank you!

Our experience with The Floor Network was phenomenal. We had an emergency in our home that required carpeting needing replacing. The Floor Network was so proactive; they adjusted their schedule and fit us into their busy schedule in order to help us get back into our home as quickly as possible. They were also incredibly accommodating of our budget, as we were working through a homeowner's claim, and found us carpeting that we loved at a price we could afford. Finally, the skill of the installers was outstanding. We have a 140 year old home with lots of quirks in the sub floor and even some exposed plumbing on our stairwell and in a bedroom. The installers did a flawless job and our carpeting looks far better than what we had before the replacement. We are so happy that we gave our business to this company.

We highly recommend The Floor Network. Their staff and installation crew were very helpful and courteous at all times. We encountered some manufacturing issues (obviously not the fault of The Floor Network) that they made sure were fully addressed as quickly as possible. They worked with the manufacturer until we were completely satisfied.

The Floor Network is the best flooring company in Grand Rapids, hands down! I would rate them 6 stars if that was an option. Very pleased with the work they did for my company, Computer Rescue 911. Working with Rob and Dennis to get an estimate was simple, efficient, professional, and friendly. Their prices are very fare, and their product selection includes the exact option we wanted for our showroom and office space. As far as installation, Pete and his team arrived exactly when they were scheduled, they worked very efficiently and did not interrupt day-to-day business at all. Pete has been pulling carpet for over 40 years and it really shines through in the high-caliber work he performs—very impressed and pleased with the incredible skill and diligence this man brings to the table. We couldn’t be happier with our experience with The Floor Network!

Decided to go with the Floor Network with our kitchen floor. Definitely not disappointed ,the guys were on time and did a awesome job with the floor and especially the trim. After using another big box stores team the quality of their work was very disappointing. I would highly recommend The Floor Network.

Floor Network did an amazing job installing our carpet. They were very efficient, and cleaned up after themselves and even vacuumed before they left. Great job Pete and Matt!

Installers provided excellent service and craftsmanship. Very pleased with new flooring!!

Very professional, reliable company that does great work! Recommend to everyone, great job and thank you again!

They did a great job, great carpet, great price, and prompt install.

Floor network does all our flooring. We have use them for years.

Very friendly sales people. Willing to help answer any question you might have about flooring....super knowledgeable. Prices were a tad high, but they seem honest and willing to work with you.

We had a very poor customer service and quality experience with The Floor Network. They mis-ordered our tile, charged us for product we didn’t need and then would not allow us to return the material they ordered that we didn’t need. Virginia Tile (their supplier) made the situation right twice when The Floor Network would not resolve issues. The mis-ordering (twice) cost us two extra days on our contractor’s schedule which amounts to hundreds of dollars. If they would have even tried to resolve any of the mistakes (which were entirely their mistakes), or even simply apologized for the huge time cost and expense, I would not write a negative review. One employee referred us to the store owner Terry, but Terry did not return our calls or make any attempt to make the situation right.

To provide transparency, Maverick is actually my dogs name. I prefer not sharing my personal information online and do not participate in social media of any kind.

However, I believe people need to be warned about the Floor Network and the manager, Rob Yoder. Long story short, I was in the process of selecting floors for my entire home. Approximately $30,000 job. I was given an invoice based on an estimate of materials, installation, etc. but the actual materials had not been selected yet. This is where the problem started.

I wasn’t getting any professional guidance on what material can be laid where or what depth is required for particular subfloors. Rob ordered a sample piece of flooring for something they didn’t have in their showroom and when it arrived at my home, I knew it wasn’t going to work and immediately went into the flooring network to tell Rob. My husband and I then started looking at other options over the next few days and we were concerned that Rob didn’t seem very knowledgeable about floors. We were frustrated by how much time and research we were putting into learning about cork or foam and WPC VS SPC. I mean, isn’t that what we are paying the floor network $30,000 for??? At this point we decided we weren’t comfortable moving forward with the floor network. I told Rob in person. I asked for my deposit back, which was $18,000 and he told me I could pick up a check the next day.

Then he sent me an email and told me he already ordered the floor (the floor he knew we didn’t want and would not work with our existing floor)

He claimed it had been ordered the same day he ordered the sample and it wasn’t returnable without a 35% “restocking fee”

First of all, why would he order a product that the customer hasn’t even seen yet? We didn’t agree to his ordering this material. We asked for a sample!

And why would he order it even if we did want it? Shouldn’t he have known (as the professional floor installer) that the depth of this floor was not recommended for our space?

If his story were true, if he did order this floor the same day he ordered our sample, why did he carry on several conversations with me about making other selections???

His entire story makes no sense. Only an idiot thinks they can get away with this nonsense.

It makes more sense that he’s lying about having ordered the floor in the first place and that’s his way of trying to steal several thousands of dollars from me.

There was no purchase agreement or sales contract that outlines any of these alleged policies that he stated after I asked for my deposit to be returned.

Suddenly, there is no refund policy on material and service that WAS NEVER PROVIDED?

There is a 35% restock charge on some materials?

This company is obviously desperate right now. These types of ploys and inconveniences might work for something like a $45 late charge on a cell phone account but $18,000??? What in the world are they thinking?

Rob literally tried to steal $18,000 from me and he actually lied and manufactured “reasons” to do it. I had to dispute the charge with my credit card company and make a police report to Kentwood.

DO NOT DO BUSINESS WITH FLOOR NETWORK.

First, Rob doesn’t know anything about floors. He was about to install a 1.6 mm vinyl on concrete that transitions into 14mm high carpet. ????

We told him we didn’t want this floor and he ordered it anyway??? Or he ordered it before we even saw it???
Or he’s lying about ever ordering it at all because he thought I was stupid enough to let him keep thousands of dollars ???

Any one of those scenarios is bad.

Call DeGraff interiors or lumber liquidators, and you could probably call someone from Craigslist who wouldn’t be stupid enough to try to steal $18,000 for PROVIDING NOTHING.

I almost want to Pursue criminal charges for defrauding the public.