Bronson Outpatient Pharmacy - Kalamazoo

Very very satisfied with there customer service VERY prompt with getting my prescriptions the same day I wish they offered bubble packs I would move all my business with them thank you pharmacy staff

The pharmacist took time to help me.

Quick. Friendly.

They are very thoughtful

I gave them a 3 star due to the fact of how slow they are to process your prescription/s. Even though the doctor may have sent or called them down over an hour ago. Then you go to retrieve them and they’re not available for another twenty minutes or so. All the while they’re standing around chitchatting with each other. They definitely can stand to do better. And have better telephone etiquette skills along the way.

It's only okay because the pharmacy isn't open on weekends.

I’ve been going to this pharmacy all my life. I recently been having issues every month treated as if I don’t know the price or the process of the medications on my insurances that I get each month that comes out of my pocket! I have to advocate & mentally prepare myself each time. I have tried to make the process easier for myself by telling them to put in notes to help the processes go smoothly & they didn’t do it the first time. Going into the following month I once again obviously had the same issue and they told me no note was put in. I have done everything I can on my end to not have to argue with someone because they feel they know best & aren’t listening to me. I have two insurances I was told it’s because there are multiple bluecross on file they have a hard time which obviously they are expired so why not delete them for the sake of this issue happening each-month? I wouldn’t have any issues if only I wasn’t treat as if I didn’t know the price of the medications or the process of both of my insurances & what each covers since I’ve been getting these medications & issues since January and will continue to obviously get them. I feel like I’m not being heard or taken serious & they always make me feel like I am the issue after they have been talking to me like I’m incompetent then get surprised when I’m right with no apology given after giving me grief! The communication, organization, and professionalism lacks tremendously DO BETTER!