Biggby Coffee Cassopolis

They always have the best customer service and genuinely make my days better ! But today they went above and beyond with their exceptional service. The wait was a little longer than normal due to a backup on bagels and a wonderful barista came out with my coffee and mentioned that they paid it forward due to the long wait . I absolutely love Biggby coffee but these wonderful ladies and their heart warming customer service make the experience even better ! Thank you ladies for all your hard work !

Our specialty coffees were fabulous.

They are really nice people and they definitely know how to make the banana mango creme freeze

The communication and partnership I saw today between the 2 ladies in button down shirts (I am assuming are managers,) was phenomenal! Such great teamwork. I wish every place could run like this..

Also they were spot on with my drink order! One took my order (girl with the braids) and the other made my drink (girl with the long dark hair) mmhhmm so good! I hope these ladies get praised for there good work ethic and positive attitude!! ♥☕

I just like coffee no foo foo just coffee and I wish I didn't live 7 hours away from this amazing coffee shop. They offered me a hazelnut flavored coffee and it was the BEST tasting cup of coffee I have ever had in my life!! Super nice folks!! Amazing customer experience!! Great cup of coffee!! HIGHLY recommend would give an extra five stars if I could.

The teddy bear drawing deserved a hug, but my daughter said it would be inappropriate

Love the amazing people who work here!! Always a delicious start to my day!!! So happy to have in our small town and I love how they love my girl (pittbull)!

Received great customer service from Shonté today! Was greeted with a smile and great personality. Good customer service is hard to come by these days. Keep up the good work! Coffee was delicious too 😋

We are big fans of $1.99 iced coffees at biggby. Thank you Abigail for serving us with a smile today.

*super iced coffee with cream, caramel and two shots of espresso

Biggby Coffee's frozen mocha -mocha drink is dangerously delicious. It is easily my favorite frozen coffee drink on the market. And their barista Nicole in Cassopolis is easily the best barista of the countless that I have come across throughout the years. She is always so happy and cheerful to see everyone that comes into her store. Her joyfulness comes from her genuine love for making people smile. Considering the fact that the location does not have a store manager and relies completely on the crew/shift leads and their district manager (Alicìa), I'd say the three pillars holding that place up are Nichole, Alicìa, and Azreal. The fact that they are not permitted to accept tips is appalling! It should be at the customer's discretion whether or not we should be able to show our gratitude for their service, and however much we feel it was worth. Either way, thank you everyone up there for the excellent service, for brightening my mornings, and for always leaving me with a smile. ✌❤🫠

Beautiful clean location! Enthusiastic staff. Excellent coffee.

Everytime I come through, I ask the person helping to give me a large of whatever their favorite beverage is at the time, and have yet to be disappointed. The staff is always friendly and excited to help. The cost is a little high, but it's comparable to it's competitors. For now, I will continue my random drink journey. Stay tuned for further updates.

The 4 ladies working this morning were amazing😁They were friendly and fast and the communication within them to make sure everything runs smoothly was amazing as well🙌 Keep up the good work ladies👍👍👍

I have been an irregular, regular since opening day at the location in beautiful Cassopolis. The service has always been consistently friendly and professional in a clean, bright facility.

Lily the short girl with dark hair and glasses is absolutely outstanding! She is always peppy and always on point with her drinks.

Nice attention. Everyone is willing to help and to offer beverages.
Everything is delicious as well and not as expensive as other places.
Affordable and delicious

Such a great place to get the hottest beverage and the hottest food! If you like matcha get the 16oz matcha latte with one pump vanilla and strawberry boba! You won't regret it!!! ❤

The employees working at this location are so nice and welcoming. Best bigby we've been too in a long time

They have a great selection of coffee and such. Busy on Sunday mornings.
I love their lattes and hot caramel cider(fall). Always clean inside and friendly staff.

Very friendly staff, the coffee was good and im appreciative of the milk substitutes.