Helzberg Diamonds

Mary Beth was amazing! Even tho the store was full she made us feel so welcome and not rushed. She had a wonderful personality and great ideas for what my fiance and I wanted to do. We even bought an extra ring. Thanks for being so kind and helpful!

Well I was looking for a chain .
The gold and silver very a bit expensive for my budget but the man that works there was very nice and provide for me other choices .
I was able to get what I was looking for !
Plus he clean my other ring I bought in Mexico .
He went the extra mile.
That’s a great customer service!
So that’s why they deserve 5 stars .
I am definitely coming back if I ever need something else .
That’s is the type of customer I am looking when I go to different businesses but most people don’t care .

5⭐Stars is not even enough to describe the amazing service we received from Jesus at Helzberg Diamonds Memorial. He was patient, caring, dedicated, entertaining, and a true gentleman throughout our weeks-long process in creating the perfect custom engagement ring for my fiancé. The end result of the ring was more than I ever imagined & exceptional quality craftsmanship. We had visited a few other stores before coming to Helzberg, however after meeting Jesus we instantly knew we found the right person to help us with this special purchase. Thank you for such a memorable experience Jesus :)

Rita was very helpful in selecting our rings. She offered us many options and different views to help us decide on the right ones. Definitely recommend anyone to come to their store and you will be greeted with respect, care, and attention to your needs.

This is the place to get your jewelry! Andrew and Nikki were super friendly and attentive throughout the whole process of a purchase of an engagement ring. I highly recommend coming here for all your needs

My wife and I had an amazing experience purchasing 2 pre-owned Rolex watches with Marybeth. With the 12-month no interest, it was an easy decision. Would highly recommend any collector or Rolex enthusiast to stop by and see their Rolex collection!

Rita has helped me multiple times that I have been in. She is so thoughtful, offers great suggestions, and is very helpful! Always great products and great customer service!

Niki is the most professional Salesperson I know. She listened and responded by giving me exactly what I asked for! I am purchasing in stages and today I completed my "layered look" in gold chains. I couldn't be happier and will return in December to complete my earring goals! She is amazing!

Nikki and Andrew went above and beyond to help my engagement possible: thank you for the help, care and being so honest. I will definitely be going back!

Jesus at Helzberg Diamonds provided an exceptional experience. He offered insightful advice, listened attentively to our preferences, and ensured we found the perfect pieces. His patience, professionalism, and genuine care made the entire purchasing experience a delight!

The customer service is unmatched. Leeann, Ms. Rita and Adam are your go to. Memorial City mall. They work as a team and give quality service. They know their product and stand behind the jewelry. You walk in and it's like a family reunion. We love it here

For my 40th birthday my parents gifted me a large aquamarine that was my grandmothers. The stone itself is knuckle to knuckle but was dwarfed inside a large shield setting with colored diamonds and ruby and emerald accents. I asked if it was ok to change the setting and with my mom’s blessing I went to helzberg at memorial city mall because another location had created another ring for me that I love. Once there I showed them the aquamarine ring and my custom ring and told them I wanted something similar for the aquamarine. Gwen, the store manager, took me inside their private, in house design studio and sketched out my design and even took it further by suggesting we add two diamond accents on the side. I love finding new places to wear diamonds so I loved it. Kristal, the sales associate, worked with the jewelers and design team and brought my vision to life. I showed my mom the 3D rendering Kristal sent and she loved it. She even said she had a few loose diamonds that she had taken out of another piece and said I could use them- making my custom ring even more special. In the end we upgraded the 2 diamond accents to 6 so the rendering had to be redone but Kristal worked her magic and made it happen. From start to finish it took less than 6 weeks!! (would have been faster if I hadn’t added more stones and design have to be updated)

I absolutely LOVE this ring and it’s even more special because it has my moms and my grandma’s stones together. A BIG BIG thank you to Gwen and Kristal for all their hard work and putting up with me and all my changes and to the rest of the staff that always greeted me by name and made me feel like a celebrity every time. Also thank you to the jewelers, artists, craftsmen who made my vision a reality!

Marybeth was very helpful and knowledgeable about the solitaire rings. Definitely would purchase again from her.

Helzberg has an exceptional selection! Mary Beth was a joy to work with and helped us find our forever rings.

Rita and Jesus helped me out a lot with purchasing my first tennis necklace !! Great customer service I would recommend them service was a 10/10

Jesus and Mary Beth were amazing and extremely helpful. They answered all of our questions and allowed our experience to be magnificent.

We shopped for an hour at other stores before we stopped in and met Jesus. He genuinely cared and worked hard to get my fiance what she wanted. He is friendly, professional, and prompt to respond to any questions we had. Hands down best experience I have ever had shopping for jewelry.

Exceptional customer service. Everyone in the entire store was warm, friendly and helpful.
Janie and her team mate really made my son feel comfortable while he was buying and engagement ring for his girlfriend.

I’ve visited countless jewelry stores in my search for my engagement ring, all of which had friendly and knowledgeable staff that were more than happy to assist. None of them were possessed of the tenacity, knowledge, and professionalism that I encountered while working with Jesus. He went absolutely above and beyond to provide a tailored, memorable ring shopping experience that ultimately resulted in a custom ring that I had only dared dream about. The amount of time, preparation and patience that went into sourcing stones, settings, and fielding my inquiries was unparalleled. I couldn’t have produced a better result if I had done it myself; Jesus wasn’t happy unless I was happy, and it means the world to me that he was worked so hard to sift through the nuance of my preferences in order to bring my dream ring to life. He’s also *the* funnest person to work with. 10/10 recommend! I’m looking forward to working with him on my wedding band next.

I had the best time shopping with Marybeth! She was incredibly helpful and was able to find exactly what I wanted and needed. She is knowledgeable, professional and very charismatic—makes you feel like a friend and right at home!