Pointe at Steeplechase Apartments

I need to brag on the maintenance and management team at The Pointe at Steeplechase. These images are horrific, but the end result and the quickness of repair impressed me and I'm so grateful.

Monday, my daughter and I cleaned out her room to prepare for vinyl flooring to be installed. We were very excited to get rid of old carpet and have a refreshed look. We had a water leak in the bathroom about 6 weeks ago, maintenance responded quickly to that and fixed the issue, but they nor I suspected any other affected areas from that major water leak.

With my daughter being away at her dad's for most of the summer, and her closet being used only for storage, water damage in that area went unnoticed and a mold problem began without our knowledge. We were utterly heartbroken when she removed her mountain of sentimental blankets and stuffed animals to find a massive mold outbreak. We were shocked, scared and didn't know what the next steps looked like.

I sent pictures to the management team, Rebeca and Biby as soon as we discovered the problem, and they made time to respond to me that day, which was appreciated seeing as the office was closed for Labor Day.

Maintenance came out first thing Tuesday morning to peep the issue and formulate a plan. Carpet was removed, vinyl was installed and drywall was cut. Yesterday the area was treated, new drywall went up and today we are ready to move all her belongings back in. We've been cramped into my bedroom since Monday and the living room and kitchen is stuffed to the gills with the contents of the room. Today I'm feeling grateful and thankful for the speedy repair. Thank you so much to the team of people that helped, maintenance, management and the drywall/painters. We are so excited to redecorate and have a nicer looking space free of mold!

Outstanding Customer Service at Pointe at Steeplechase Apartments

I had an exceptional experience at the leasing office of Pointe at Steeplechase Apartments. I was assisted by Biby, who stood out for her professionalism and kindness. From the moment I arrived, Biby made me feel welcome and was extremely patient in answering all my questions.

Biby demonstrated a deep knowledge of the property and the leasing process, providing clear and detailed information. She took the time to show me around the complex, highlighting all the amenities and making sure I understood everything. Her friendly and approachable demeanor made the whole process smooth and enjoyable.

I highly recommend Pointe at Steeplechase Apartments, especially if you have the pleasure of working with Biby. Her excellent customer service made a significant difference in my leasing experience. Thank you, Biby, for going above and beyond!

I’m really happy with moving here. The process was really easy and they kept in touch with me about everything. They even worked with me to insure I was able to move. It’s so peaceful and everyone is to themselves. I love it here. My apartment was completely renovated and everything looked great. I’m satisfied.

The Process was Fast & Smooth. Rebeca & Lisa Were phenomenal the whole time during. I love the Unit even tho its Not exactly what I was shown but its actually very Cozy & feels like Home while everything is New Inside. Love it thanks. 🥰😍

This place is absolutely peaceful. The premises are always clean and inviting. Elizabeth and the staff are wonderful, with friendly welcoming attitudes. I'm happy I stopped in to inquire about this place! Stop by and ask for Elizabeth, you'll be glad you did.

I have been living in the Steeplechase apartment complex for some time now, and I must say that I am thoroughly satisfied with my experience, especially since Rebecca took over as the manager. She has consistently proven to be on point when it comes to addressing any issues or requests, always going above and beyond to accommodate her tenants.

This community is truly exceptional. Not only does everyone here mind their own business, but they are also considerate and respectful. It's a refreshing change from some other places where I've lived. Additionally, the convenience of having everything I need around the community is a huge plus – from gas stations to grocery stores, retail shops, and fast food joints, it's all just a stone's throw away.

Steeplechase offers a wonderful living experience with a pool that's open year-round, and a 24/7 gym, which I find incredibly convenient. Life here is genuinely great, and it's a testament to the outstanding management and services provided.

I must also commend the maintenance team. They are not only efficient but also impressively fast in attending to any issues that may arise. The combination of excellent management, a peaceful and considerate community, and the convenience of nearby amenities makes Steeplechase a fantastic place to call home. I couldn't be happier with my decision to live here. <3

Apartment staff and maintenance are responsive and helpful. Pools kept clean, complex upkeep is great and the community of people is mostly nice and quiet . Peaceful. Great place to live in this price range.

I spoke with Heather at the front desk and she was absolutely amazing. She comes of as genuine and honest. She was very helpful and considerate of my personal situation.

I have been on this property for almost 4 years. Every year I say that I'm gonna move only because of the distance to work, etc. I never do. I been renewing year after year. Maintenance team is fast to come out when requested. Anytime I'm in need of anything, they're there. Also it's so peaceful and quiet. No disturbance from neighbors or even visitors they may be entering the property. The property is kept up very well and most of all there are no stray animals roaming around the property that I have seen. The office staff is greatly appreciated.!!!

We lived at the pointe for 3 years. It was our very first apartment. We highly recommend them. The staff is great and maintenance always greet you with a smile and a warm wave when they see you♥ we enjoyed our stay so much.

This community is really great! They have cool events for the residents. The maintenance and office staff are always professional and nice. I definitely recommend living here.

I was living in this apartments for one year and everything was ok! The pool is awesome !

The staff is awesome. Maria and Brenda are some of the most helpful me I've ever met. There is always parking available. The area is very nice, calm, and safe. I had no problems with payment and no pest issues. This place rocks! I actually forgot to turn in my notice to move out, and they let me stay a few extra days (with payment of course) and they were so kind and nice about it. If I could give them a tip or a raise, I SURELY WOULD! Keep doing what you're doing. The neighbors are very social and cordial; no problems there. The pool is always clean. GREAT PLACE TO STAY! 10 STARS ON MY BEHALF!

Hi, we moved in 2019 to US - Pointe apartments and it is awesome place to live. They have always some events for entertainment. Maintenance team are great and attend immediately.
There are some insects which comes at night if we do not keep clean. Neighbors are really good we do not have any issues.
For amenities and locality it has best price

I renewed my lease for the first time here. It's an awesome place to live. Office staff are very polite, professional, and caring. Throughout the pandemic, management worked with residens if there was a financial hardship.
Management keep residents updated with any changes that may occur via email or text. There are many functions throughout the year for the community and for the children. Maintenance is always on time when you have any problems. During the 2021 Winter Storm, maintenance was on site rushing to repair any pipes that burst. They did everything they could to keep the residents comfortable and safe.

Since I've moved to Houston 2 years ago this has been by far the best apartment experience I've encountered thus far! The staff are beyond friendly and accommodating! Any issues I've experienced with this property has been fixed within a 2 hour timeframe which is surprising for maintenance. The property is clean and well kept and the community is very quiet and peaceful. I would definitely recommend!!!

I came to USA with family for the 1st time and looking for apartment in Jones Road.
I saw the apartment in Feb and moved within couple of days, even though I did not have credit score they offered me to rent with extra charge but they gave discount for moving in quickly.
I love living here as it is well maintained and peaceful; Maintenance team work like a family, helping each other and attending the concerns and are Prompt.
Ladies @ Front Desk are very caring, friendly and accountable.
They have many events/activities happening almost every month and this creates a sense of belongingness.
For the amenities and locality it has the Best Price!. Would highly recommend!!

Great place to live! Staff is very helpful and maintenance gets work orders done very efficiently. Would recommend to friends and family.

It is nice to see they’ve made some improvements the past couple of months. It’s a great community and the staff are very helpful. I have enjoyed my time staying here, it’s not bad at all.

I have been living at The Pointe at Steeplechase for the past year and have had a very pleasant experience. The staff in the office are always so helpful and very responsive. The complex is very quiet and filled with families and cute pets. Visitor parking is the only thing that I have ever had an issue with, but that is an issue that most apartments seem to have. I have renewed my lease and look forward to another great year.