OfficeMax

See Tiffany at the Cookeville Tennessee store! She gave me great customer service saved me money and signed me up for future savings. It’s rare to get this kind of customer service nowadays, or any day for that matter. I own my own business and if it were appropriate, I would steal her away from her current position!

This store is absolutely amazing. The staff is extremely helpful and friendly and they do a lot in support of local groups who help our Veterans. Love this place. Staples who? I can't even remember the last time I went into the competitions store now.

My local store is always clean and neat, both parking lot and in store. The personnel are friendly, smiling, helpful, and knowledgable. I often order online for in-store pickup, and the process goes quickly and smoothly. Browsing in the store is a pleasure as signage is clear and efficient, and everyone from manager to stock clerk will quickly offer assistance.

When we have trouble the Cookeville Office Max is more than helpful. Your employees are attentive and much appreciated. You guys rock! You take stress out of emergency office needs! Yoi do it quick and work at customer service. We cannot thank you enough!

The staff at this store are so helpful and welcoming. I was told the aisle of the item I needed, got answers quickly, and checked out with no delay. Everybody's prices are up but having wonderful service helps that "pain".

I believe I was helped by the manager at this location. She was very knowledgeable about the computer I came in to look at. I ended up purchasing It and came back the next day to purchase a printer which I was not totally sure of which one I wanted. She again was most helpful in helping me with the decision. Very grateful for all the help!

Conner and Emma were such a great help no Will return because of their kindness. Very knowledgeable. I’m impressed!

Being new to the area, we had stopped to grab some lunch before doing some shopping. We were getting a chair for our son who is on the spectrum. My husband named Staples & Office max as 2 options. We happened to be closer to staples so we went there. We were greeted by an associate & I explained our son was high functioning autistic with anxiety which means he can get hyper fixated & we needed certain specs on a chair for him. I also told him that he has went through about 3 chairs a year for past couple years. He automatically took us all the way around the chairs to grab a pamphlet off the back wall & started explaining that if he was going through that many chairs we needed to purchase the extended warranty or buy a 1000.00$ chair. I handed his pamphlet back & told him he would have been better off to listen to the rest of my conversation about my son than to up sale me, with that we left.
We then drove to office max & we say about the same number of chairs to look at & we tried a few. After a few minutes, Jon approached us. We had already settled on a chair that we felt would be great for our son. I had the same conversation with Jon as I had at the other place (spelled without the "h" Jonathan bc I wanted to get his name). Jon checked but the only available 1 was the floor model & they were on back order but he did see some on Amazon. Supply chain being what it is we hesitated. Jon began to ask us what it was about that chair that we preferred. We pointed out some features & he tried to help us with other chairs that were similar. I didn't realize he had already told my husband we could take the floor model & they waved the assembly fee. I explained to Jon I appreciate that but I really needed it in the box bc we had other shopping to do & my SUV could only hold so 😆 I watched Jon doing his best to understand our situation from our point of view. Never once just telling us we needed a warranty & he listen to the way something as simple as the arm of the chair being attached to the back never lasted. How our son fidgeting wasn't something he realized he did & we needed certain features. Jon was gathering as much insight as he could to understand our needs, our sons special needs. He told us we could purchase the chair & come back for it after I explained I had concerns about room after getting groceries next. He was doing his best to help, not just sell a product but help.

I was sold! I was taking that chair. After Jon rang us up & signed us up for the rewards program I explained to him I had said the same thing to an associate at staples but instead of trying to help us find something that would function & hopefully stand up a bit longer for our son he just assumed we were buying low priced items & needed a warranty. I told Jon my son didn't break chairs out of normal covered wear & tear but at 15 & already about 5'11" around 200 lbs. This was a child behaving like a child but in an adult size body! Jon stated he always tried to ask questions to put himself in the other person's shoes so he could be of more help. I told Jon that he would be seeing more of us for the simple fact he got in the solution with us instead of stating the problem. I hope Jon is recognized for his efforts. As a Mom of a child with special needs, which may not be obvious bc he is high functioning, it meant so much that without skipping a beat Jon was in the solution with us & made it his concerns as much as it was ours! That meant more than I have words to express! I don't know Jon's position but he certainly needs promoting bc he understands you have to serve to be able to lead. I was a general manager of different restaurants for over 20 years & he is the type of person I would have loved having on my management team. You have a true asset in Jon!

The customer service at this store is the best I've encountered at any store in a very long time. I appreciate that these people are willing to help and don't treat customers as if they are a burden. The selection and price of the products are very good as well.

I went in to buy an office chair. They had lots of choices and we had an associate help us through the whole process. I have been to this store many times over the years and have never been disappointed.

I checked the pricing online for my initial printing needs both here and at Staples, and Office Max was significantly less expensive so that’s what I chose. The next time I needed something printed, I returned to Office Max and received amazing customer service from Elizabeth in printing services. Honestly, before I price checked online, I often forgot Office Max existed and automatically would go to Staples out of habit... but now that I’ve been to both and compared prices AND service, Office Max is my new preferred supplier for all my printing needs.

Great service and helpful staff. Great selection of items needed to run our busines.

The staff were very helpful and informative, and it was very easy to find the materials I was looking for.

I do like going to this store and this OfficeMax does a good job with keeping the store clean and being friendly. I have used the print services many times and they do go the extra mile to make sure your happy. Some of the other store products on the shelves etc. can be expensive, but when they have sales going on, these items are a great deal to get. The OfficeMax brand for just about all products in the store are not bad, the quality may suffer, but it can save you $$$.

We needed some programs for my dad's funeral. Cooper went above and beyond for us and even came in on his day off to put this together. We appreciate him making this so much easier during such a hard time.

Luke was very helpful (and friendly) in getting our wedding invitations printed - printing services was not his normal area but he went the extra mile for us, printed out multiple test copies with different types of paper until we had the invitations we wanted, and even hand trimmed them when he noticed the cutter was cutting them crookedly. Thank you so much, we love our invitations!! :)

Highly recommend seeing Emma or Cooper for any support you need! They are truly kind, helpful, and willing to go above and beyond for their customers!

The cookeville,TN OfficeMax is by far the best store in Cookeville. They care about the customers they spend what time is necessary to have you leave the store, knowing that you made a good decision.

Richard was top notch in helping me pick up my desk for my new work home position. He was so kind and helpful! Thank you Office Max!!😊

I found everything I needed and purchased some I wanted.
Great place for office and school supplies. The staff was friendly and very knowledgeable.