Ohio Power Tool

Outstanding customer service!!! Ohio Power Tool demonstrates an unwavering commitment to ensuring customer satisfaction. Recently, I faced an issue with my order, but the exceptional support provided by Ian and Greg has reinstated my trust in people and businesses. My situation, and the response by Ohio Power Tool, further cements their dedication as a company to upholding principles of trustworthiness and reliability. Their dedication to resolving any issues highlights their strong focus on customer care. Should you encounter any difficulties with your order, you can be confident that Ohio Power Tool will exceed expectations in rectifying them promptly. Their dedication to service truly distinguishes them as a dependable and customer-oriented company within the industry.

Great place to buy from. Fair prices, employees that are always willing to go above and beyond to make it a great experience, tons of great deals always going on, fast notifications for everything. Very quick turnaround on shipping too.

Deal ended yesterday. Still honored it. Mitch and Craig were amazing throughout and it just goes to show what a family owned business can do for its customers. A damn fine business ran by damn fine people.

UPDATE: 1/17/24: We are star-struck. Nick (see owner response below) saw my review below and realized that someone had dropped the ball. After I sent him everything he requested, my husband received a email from FedEx saying that they were preparing to ship a package from Ohio Power Tools for us. We watched with our jaws dropping as we tracked its shipment. Shortly afterwards, he received an invoice showing that our battery had been upgraded to the more powerful and thus more expensive one—all without extra charge.

Today I received his package and eagerly opened it for him since he is out of town and I knew he would be anxious to see his booty. Oh my goodness! Ohio Power Tools has outdone themselves! In addition to the upgraded battery, a bunch of extra goodies were nestled in the box: two caps, a Lufkin tape measure, a can cozy, and a bunch of Ohio Power Tool stickers to adorn the tools.

Nick, you have certainly earned back our business and then some! Many thanks from me and my elated husband, who (after I forwarded to him a picture of the contents in the box and called him), I heard exclaiming to his co-workers what he had gotten “a bunch of free stuff” from you. You see, his “toys” are his tools and he doesn’t skimp when he buys them. I know that he will definitely check you out first when he needs to buy more.

Everyone who reads this review, this is indeed a testament that Ohio Power Tools is responsive, trustworthy, and reliable. If something happens to your order, all you need to do is let them know, and they’ll make every effort to make it right.

ORIGINAL 2-STAR REVIEW: My husband ordered some tools early December 4, 2023. Later that day, a salesman contacted him to say that they had "oversold" "one or more items" and would "need more time to get it to" him. It is now January 13th, and we have yet to receive the order, despite having been told in our last email conversation that it would be in stock at the very latest the first week of January 2024. This was an item that he needed for his job and we are both very disappointed, especially since our last email to the salesman has gone unanswered. So far they are batting zero.

Phenomenal customer service. I always call and talk to the sales guys and always have good experiences. Orders are fulfilled quickly. Great guys to talk with.

You had the technical information I needed. That allowed me to make sure I was ordering the correct part. I checked two other online suppliers and neither of them had the necessary information. Well done!

If you have ordered from the company and had any issues Nick is the guy to reach out to. He will do what he needs to do to help you and make it right. They do value their customers and want them to be happy.

Julio Leroux and the rest of the counter sales team have been rockstars in helping me get what I need this past year. Every time I’ve came in they have brightened my day with their ability to be informative, expedient, dedicated to finding solutions, and all while being a joy to be around. Y’all are some of the best in the industry! Every time you go above and beyond helping us customers the way I’ve experienced we not only save money by not being forced to look elsewhere, we also get revived from the joy we’ve experience. Thank you so much for the level of service you’ve provided! The smallest of details can have the largest of impacts.
-Zach Young
Copious Construction LLC

Fast service. Excellent product. the Milwaukee rotary tool works great. Glad I waited for the brush-less model.

All of my experiences with OPT has been excellent. Everything I've ordered has always arrived in a very timely manner, and my experience with their sales team has been great as well. I made a last minute request to cancel an order right before it was shipped, and John made it happen. I will certainly continue to buy tools from this company.

First time coming here to Ohio Power Tools and couldn’t be happier. Mitch gave me excellent customer service and was very knowledgeable. Can’t recommend this company enough. Thank you Mitch for the great service!

Hello everyone.
i bought milwaukee tool from home depot. Tool has stopped working. I turned to the home depot, they kindly kicked me off. I contacted the Power Tool and they promptly explained to me how to apply for warranty repairs at Milwaukee. I am very grateful to them for their help.

You guy's are great
Love the service and the sales
You get my orders to me fast
One day I will visit the store
Would recommend to all

Great customer service without a doubt much better than Home Depot. They are always willing to help you find the best deal for you.

Ohio power tools is the one stop shop for any tools you may be looking for. I love the service I receive here every time and always look for a reason to buy my tools through Ohio power tools. Julio has been an incredible help whenever I come in loaded with questions and make him process multiple transactions. Thanks for a great job guys.

I buy stuff from them all the time. Great deals and good pricing on stuff.

Mitch has helped me in the past. Always fast and friendly service. I would 10/10 recommend your company!

Came into Ohio Power Tool on 8/31/23. Mitchell was our sales associate. He was very through and help us with our needs. Big thanks!

I've bought two combo kits from OPT and both times the items came as described and were very good deals. I had some questions about my last order and Jay in customer service helped me very quickly and well. A rare thing to get both at once.

Excellent sales and customer service experience with Bob. He was very responsive and went above and beyond. I will certainly be recommending OPT to my friends and colleagues.