KAY Jewelers

I had to have my engagement ring, wedding band and an anniversary ring sized, everything was covered with my protection plan. Unfortunately, my jewelry along with 19 other customers were taken in transit by UPS. This has been a completely heartbreaking experience but it was made a little better/easier only because of the manager of this store, Doug. He did everything possible to make the process easier for replacement and trying help me overall. He knew how incredibly upsetting this was and there was no way to fully replace what was taken. I am forever going to be without my original engagement ring and diamond that is irreplaceable. I know Doug did everything in his power to try and ensure my “new” one was as close as possible to my original. Thank you Doug, for going above and beyond.

I love Kay’s! The workers make it easy and fast picking out my wedding set and my husbands ring. Will definitely be returning soon!

Debbie is amazing. She answered all my jewelry needs. Quick with suggestion and great ideas. I’ll definitely be back to this store when I’m ready to make my purchase.

Staff is always super friendly and helpful. I have ordered custom jewelry, had repairs, and had my jewelry regularly inspected. I have had a positive experience every time!

Sierra is the best. Bought 7 watches from her. Very personable and goes out of her way

The workers here are awesome and super helpful! I had a wonderful experience here getting my engagement ring.

Very good service they are very helpful and they take good care of u helping get what you want

Came in to look for a ring for my wife. Doug, the store manager assisted me in finding her the perfect ring. We both agreed on one ring and I made the purchase! Will definitely recommend this location to anyone looking for any type of jewelry. The staff there is incredible and very helpful. Thank you Doug and Kay jewelers for giving such a great experience.

This is the best Kay location!!! The manager, Kristi, Don and Sierra all treat you like gold! They are so personable and really know their product, They make sure you always leave happy!! Keep up the wonderful customer service! Thank you!

I was very pleased with how friendly and amazing the staff were.

Allways a pleasure . Very nice store no complaints. Allways take good care of me here.

Thanks to Doug, Channel the crew at 445 Balltown Rd in Niskayuna, they are top tier in customer service and satisfaction!!

Kristi was amazing and helped out tremendously. She was patient and made sure everything was right from start to finish. I am looking forward to my next visit at Kay jewelers. Thank you !

Debbie is amazing. She answered all my jewelry needs. Quick with suggestion and great ideas. We bought our wedding bands through her.

Kristi is the absolute best! She was so incredibly helpful and kind! She deserves the biggest raise possible!

Everybody here was extremely nice, friendly and helpful..Debbie and Kristi and Doug helped us and were amazing..amazing experience and will be back!

Deb was so helpful and kind during the process of finding an engagement ring! Highly recommend!

Excellent jewelry and the styles are beautiful. Highly recommend to family and friends. Thank you for providing me excellent service and the necklace I purchased was beautiful.

My husband and I exclusively buy jewelry from Kay Jewelers. Almost everytime we go, Kristina is there. She is WONDERFUL. She's so helpful and really cares about her customers. She makes the shopping process so easy and really comfortable. The store wouldn't be the same without her and I recommend this Kay's 100%!

Doug is such an amazing manager helped me right down to the T!!!!!! Such great service I recommend this store on balltown for everyone !!!!