Coinmach Service Corporation

Update: Two days after posting this, they finally sent my refund. It was postmarked two days after posting, which is also when I gave an EOM deadline for receipt of the refund before taking further action.

My experience:
I have made 10 separate phone calls, spending 5+ hours on the phone across the span of over two months with CSC attempting to recover the money their machine ate. They always say it’s coming and that they sent it but they have not. I have kept notes of every phone call I have made with them. They change their story every time. They even “accidentally” sent my refund to my same address in a completely different city/ state. They are scammers and nobody should ever do business with these people. ALWAYS keep a record of your communications with CSC every time you contact them!

By far the worst company not only in laundry but in any business I’ve ever experienced in my life. Their overpriced machines that break down atleast once a month, then no one comes to fix it for weeks or in this recent case over a month… They provide no customer service what so ever or even seem to care how the customer feels or if they’ve been taken care of. Oh but they’ll keep taking your money that’s one thing you can be certain of

This is the worst customer care/support company I have come across. If the machine has an issue no one will care to fix it even after weeks. No matter how many requests you make or try to call. Broken washing machine for weeks and no one cared or even reply to an email. We have to pay extra to send our clothes been washed and dried cause the machine left clothes wet in the washing bin. A simple repair but they are so cheap that even that is too much for them on a machine that provides money to them!
No maintenance once so ever for the machines to check if they work properly or anything!!
This company needs to shut down cause they are just lame and they can't maintain a business, also they are lying to people that they have customer support (false advertising ).

Don't bother asking for a refund when their machine errs. No one ever answers refund requests, email or phone calls to customer service. Rip off artists.

In the apartment complex where I live they have refused to come and take the coins out for over a month we have no access to laundry services these people are a freaking joke

The worst company ever. Keep having machines on my building, 5 of them, only 2 work... everytime you want to use one it's wether not working or take your money away. It is exhausting to trust a building and the company they use to provide service to wash your clothes... had the audacity yoto increase the rate to 2 dollars and they DONT WORK

If you are a property owner or manager do not sign any contract with this company. I repeat do not do business with this company. I am currently a resident in queens apartment building that is "serviced" by coinmach. Firstly, the machines are ancient and still utilize quarters. When the machines are operational, the coin slides are consistently stuck. After repeated requests with the service department to have them fixed, no one can give you a resonable window of repair, you get, "a service request is open, a technician should be there in the next day or two". Once a machine goes down, service requests can take 3+ weeks to be resolved. I have alerted my building's ownership group and get the blanket response, we are aware of this and are actively trying to terminate the contract. Of the two years I have been a resident in the building about 50% of the time 1/4 washers is unusable and 1/3 dryers. There is no accountability and none of their "managers" has ever made a return call after being promised someone will follow-up with me. Lastly, and the most frustrating thing, the dryers have a finite amount of quarters that can be held. Several times they have been "full" and unable to accept more quarters effectively paralyzing the machine. This business is so poorly run they can't even collect earnings in an organized fashion so their machines stay operational.

This company does not provide any good customer service, have abused the trust and rights given to them by Purchase College, State University of New York, and have allowed their washing and dryer machines to go unfixed and broken for long periods of time.

I advise anyone considering this company to never do so. They have violated their contract with the mentioned college repeatedly, to the point that as of the coming academic year they will not return to service the campus and for good reason.

Do not let your staff or students suffer with terrible laundry services by utilizing this company.

Worst company ever. Always leaving their garbage in the rooms never cleans up after themselves. Still missing 6 machines since Ida happened. Over year an half still no machines. This place needs to burn to the ground. Coinmac is trash.

I have better odds at winning a lottery than having their machine work properly. We have their machines at my apartment complex, and I cannot express how awfully these machines work. It's truly terrible. Their driers barely ever work. The "hot wash" option on their washer is a lie. The clothes are cold as ice (during winter) when they're done. I highly NOT recommend.

Horrible. This is the company that serviced laundry machines on my campus and they really sucked. Broke down all of the time, took them forever to get people to come in and when they did they complained that maybe we were just "overloading" the machines and causing them to break (most kids did not do gigantic loads). Rows of broken machines which led to a severe backlog of kids waiting to do laundry, even then the dryers sometimes took more than one cycle to get the clothes completely clean.
Thank god they are leaving campus this semester; my tuition is better spent on another and more competent establishment.

The system is really frustrating and time consuming. I had to get a card from the laundry room, go back to my apartment to load money on card (you have to register card online to load), go all the way back down to the laundry room for the building code (because the system could not find my address online) and then....I could finally do laundry. This system would be a lot simpler if all of this were possible from their machines. I shouldn't have to return to my apartment twice to trudge through creating an account and finding the building code. Ridiculous.

If I could give zero stars I would! I have now spent 6 hours on 10 calls with "customer service" people as CSC to request compensation for damaged laundry. Month after month, our machines are broken and dirty. When we call for service, we're always told the problems were fixed, but the problems are exactly the same again with the same machines.

I've asked our building management why they have a contract with this company. They must be the cheapest.

In a business dominated by a fairly generic product (i.e. standard washers and dryers), what remains for a company to differentiate itself is its customer service model.

In that regard, this company deserves the recognition of being the worst customer service company in the United States. Unfortunately, such accolades are reserved for well known retail companies such as Comcast, AT&T, and other familiar names.

As a point of comparison however, both of the companies mentioned above provide immeasurably better customer service than CSC Serviceworks. No name could be more false than the innuendo that this "service" does in fact "work."

After years of having Purchase College laundry managed by this organization, and with a record of over several hundred (last count 552*) unresolved service tickets within just the past year alone, we can only hope that no other establishment makes the mistake of using this company.

[*This is only based on the number of reported complaints, of which undoubtedly there would exist innumerable unreported accounts as well]

Issues include:
- A reporting system that doesn't record the issues addressed with a machine to the correct machine.
- Being called "liars" when we informed the company of several machines that were not operational.
- Being provided with "brand new" machines to replace machines that were clearly past their projected lifespan for cycles with machines that were of inferior quality incapable of withstanding the volume of laundry for a residential dorm.
- Washing machines that developed water accumulation with an incredible stench that were left unattended to for weeks.
- Dryers that were left for weeks unable to dry clothing.
- Dryers that were tearing up clothing, and although a procedure was in place to ask for reimbursement, the process took considerable time (2 months) in which time, the machine that torn the clothing was not attended to.

Although the accounts begin to repeat themselves and sound quite similar, the trend was this: proper preventative maintenance was not performed on the machines, and machines that were broken took weeks to be addressed, if they were ever addressed at all. At one point, the VP of their company came to our campus and stated, "I didn't realize just how bad the situation was at your campus. It's absolutely unacceptable that the machines are in the state that they're in." Unfortunately, even this observation resulted in little improvement to the laundry services on campus.

If anyone would like a more detailed account of the issues we experienced, we have a binder full of material to provide you with. As of this present moment, the company has reduced service trips to our campus from twice a week to once a week without informing us, however, it is likely that the students/faculty/and staff residing on campus would notice no difference since the quality of service has neither improved nor diminished with the reduction in service.

The students of Purchase College warrant a sincere apology from this company for the service they have provided them with. Sadly, I know that that apology will never come.

I go to SUNY Purchase, and not once did I have a favorable laundry experience at this school. Why? Because every single time I attempted to use the laundry room, at least 2 of not more machines were non-functional. Then, it takes this company an entire semester to even come to look at the machines, let alone get parts in to have them fixed.

The worst company ever!!
Submitted a Damaged clothes claim and it was denied the next day, without evidence. There reason was that the machine was not at fault. I kept all the items that were damaged,stained and burned to proof to this company. They never reach out to me or contact me or nothing, just denied the claim. It's unprofessional & carelessness the way they handle things.

Be aware!!

Worst company and laundry machines! These machines work about 5% of the time and takes at least 10 tries for it to read my card. It's unfortunate that Northern Arizona University uses these terrible machines. I am now going to through the hassle of taking my laundry off campus, just so I can use a working laundry machine.

I'm a Resident Manager of a high rise building in New York City.
Let me tell anyone who wishes to do business with this company..............................DO NOT.................under any circumstances do business with them. They are the WORST.....................PLEASE I BEG YOU.................DO NOT DO BUSINESS WITH THEM..................

..........................THEY ARE A NIGHTMARE .......................................

...........................I give them ------ZERO STARS............................................