Walmart Supercenter

I came here later in the evening. All the shelves seemed stocked even immediately before a holiday. I picked up a frozen pizza some chips and a chocolate bar. I just needed some late night snacks.

The staff was pleasant and the place was clean.

The pizza I got was a pepperoni surfer boy pizza. Answer for boy is from the Netflix series stranger things.

Order my son’s first birthday smash cake here. I asked for it to look like a snare drum. It turned out so good. Also, can’t beat the price right under $15. Another friend ordered one too for a strawberry themed birthday party and it was spot on.

I had excellent customer service using the automotive department over the last couple of days. I came in with a bad tire and the department with overwhelmed but Fred one of the technicians was very kind and willing to see me the next day first thing in the morning I got there took great care of me it was just very good experience !

Pickup Tires ordered online. Tires need to be (country of origin) labeled on the website. I thought they were made in USA. But find out made in Mexico.

Nick was great at bringing the groceries out. He was polite and courteous. Walmart needs to keep the good workers and promote and not. Loose them

Pretty much only place we shop. Andy in the tire department is a cool guy. Always helpful employees.

I always love to go to Walmart. This particular store is always so clean and have a wonderful staff. For the past four years that I have loved here they have always had what I needed in stock. Of course they always have their great deals too. Also, their pharmacy has 1$ generics and 3$ for brand names. You just can't beat that price.

Great service, I always get my oil changed here and also buy my tires here

Needed Essentials got some food for truck nice lot in and out says no overnight parking in lot FYI

They had great staff nice store rock walls on the outside with the mountains. But nice clean store.

I lost my CC in the store. The young checkout in self check out was concerned and helping me look ❤
Also, she checked CS incase it had been turned in. I walked in right behind her locating my CC, from a young man who found it and brought it to CS. Also WM staff.
We walked back to the self check out section to check out where there was ANOTHER teenager who was concerned.
Their kindness and help warmed my heart so much. I may have even blew a little kiss out 🤗.
Thank you kids for your incredible professionalism. ❤

I had left a bag of groceries in a cart at this location. I called the customer service line and talked to Alan. Very nice customer service. He had checked with another employee to see if my bag was found, let me know that it was in fact there, and let me know that I could come back with my receipt to get back the food I had left there. Thank you Alan for giving great customer service!

As anyone who has experienced an unexpected tire blowout on the interstate can attest, it's a situation fraught with stress, worry, and a sudden rush of unexpected inconvenience. But every so often, you encounter an individual who transforms your mishap into a reassuring encounter, someone who effortlessly turns around your dreaded day with their commitment to service, compassion, and expertise.

This is a tale about one such individual, Jerry, the manager at Walmart's Automotive Center in Albert Lee. Jerry's demeanor and leadership style at the center is the silver lining of a story that began with a tire blowout and ended with a rediscovery of what great customer service feels like.

When I limped into the Walmart parking lot early in the morning, having barely survived the ordeal of the previous evening, my hopes were not high. But from the moment I stepped into the automotive center, it was clear that this wasn't your typical experience. Despite the early hour, Jerry was already there, radiating an air of calm and preparedness that could put even the most frazzled customer at ease.

In an automotive department that felt understaffed, and with the store yet to open, Jerry took control. His thoughtfulness, expertise, and, above all, his genuine compassion shone through each interaction. The process of replacing my tires, which could have been an exercise in further frustration, was handled with such proficiency and care that I found myself forgetting about the stress of the previous evening.

Now, this is where I feel compelled to pause and reflect on the implications of this experience. It's one thing to praise an individual for a job well done, but Jerry's case serves as a testament to the broader concept of customer service. As Howard Schultz, the former CEO of Starbucks, once said, "The truth is, we're in the people business — serving coffee, not a coffee business serving people." Similarly, Jerry doesn't simply run an automotive center that serves people; he is in the people business, offering automotive services.

Store leadership at Walmart should take note of this distinction. The faces on the wall at the Albert Lee location seem few for the size of the department Jerry is running, a clear sign of the challenging circumstances he faces. Yet, he thrives and leads with a level of compassion and service that not only upholds Walmart's reputation but enhances it.

This experience begs for attention to be drawn to the importance of recruitment and support for these frontline leaders who bear the brunt of day-to-day operations while creating outstanding customer experiences. It is crucial that store leadership and the broader Walmart corporation ensure that their tireless employees, like Jerry, are provided with the requisite backing to continue serving the community with their remarkable dedication.

Prior to this encounter, I must confess, I didn't hold the Walmart brand in the highest regard. But as Jerry proved, a single positive interaction can indeed shift perceptions. This experience has made me reevaluate my stance and acknowledge the potential for exceptional customer service within the Walmart framework.

To anyone in Albert Lee or nearby, should you find yourself in need of automotive assistance, I recommend a visit to the Walmart Automotive Center. Look for Jerry. He runs the show back there, transforming what could be an average retail interaction into an outstanding example of customer service.

Jerry's extraordinary dedication to service in the face of adversity is a reminder that at the heart of every business transaction, there is a human connection, a chance to help, to alleviate stress, and to make someone's day just a little bit better. This lesson, and my newfound respect for Walmart, are all thanks to Jerry. His leadership at the Walmart Automotive Center in Albert Lee is a beacon of customer service, lighting the way for others to follow.

Caine rocked it by himself for pick up orders. Quick, friendly and thorough even with a bunch of other pick up orders before me. Best experience I’ve had with pick up and definitely will be back!

Well kept stores compared to most of them. Employees are polite. Easy to find items and if you can't there is always people around.

It was not very crowded for Christmas and the people were very nice

Always have amazing substitutions and always have smiles!

Great service in the tire department! 4 new tires installed on my truck in 45 minutes.
In at 7:00 am out by 7:45 am.
Thanks! 😊

Very well stocked in clean store.

^Love the blueberry pancake mix btw!^

Super cool I was a flying down aisle 217 doin a bank left when my fellow ace got into a dogfight w grasshopper 6 but twasnt long before the blueberry pancake mix I was longing for had been in my cart ready for purchases! So purchases were made and on direct schedule not a minute was wasted my fellow ace got lost but we reprimanded the mission anyway and so he got just Froot Loops this time. Can’t wait to purchase more stuff from this masterpiece of a General Store. Target affirmative. Delta 09 blu shirt blue jeans sitting on a Walker attempting to appear disabled equipped w glasses and wandering as if employed by the company as some sort of secret security. Automotive section in the far back right quadrant in front of the ratchet straps. Question identify purpose and remove.