The Home Depot

Unbelievable experience! We have damaged cabinets installed with a $200 gift card issued. We had deliveries with cabinets missing. We had cabinets to damaged to use. We have mismatched cabinets due to them being sold out while we waited for return, refund, reorder. And today I found out my last cabinet was returned and refunded by the Gaylord store due to not fully listening to me. We bought flooring, drywall, lumber, doors, lights and everything that goes along with those items last year. This year we bought kitchen cabinets, lumber, lights, benches, appliances and everything that goes along with those jobs. In early May we had taken three weeks off and scheduled help to finish our house. Today because my cabinet was canceled and sent back due to not Fully Listening to me we sit still unable to finish the floor and install the last cabinet. When I called the store today to see if it had arrived I found out this had taken place. After explaining this to the assistant manager, she confirmed that is what I had asked to be done. (Top about to blow) I am waiting to hear back from the district manager now. Last Friday as I was passing through I stopped to see if myorder had arrived. I was told it would be there on Monday. Monday afternoon I drove 100 miles round trip to get my cabinet and it wasn't there. After shopping I decided I would buy a larger cabinet in exchange for the one that wasn't there. Explaining to the manager I would build out the wall 3 inches. As I only had three days left to finished this job. He told me because I ordered it online, he couldn't do that. I would need to cancel that order and buy the new one. I told him let's do that. He said he couldn't cancel it while in transit. I could buy that cabinet and return the one when it arrives. I paused and said so there is nothing you can do for me today? No. I paused again and said I guess the job will have to wait again, I'll go home and wait for delivery, turned and walked away leaving the larger cabinet there. My cabinet came in at 1:30 AM Tue morning it was canceled and returned by 8 AM. When I called this morning to see if it had arrived so I could pick it up, I learned this. No one called me to confirm before doing this. So here I sit waiting to reorder again! I only wanted to cancel the order upon his suggestion so I could leave with a cabinet to get the job done. I left with no cabinet saying I would wait for delivery. He took that information and without me present returned my order???

July 2, 2023 - I picked up my last cabinet today. Home Depot was very pleasant to me and helped me out with an adjustment on the cabinet. It has been a long journey but the last chapter is being written.

The best store in the world!! We went to get a trash can but the one we choose dont have a lid, and they gave us the chance to upgrade to the next size and pay for the one without the lid.
THAT IS AN EXCELENT SERVICE!!!
KEEP GOING LIKE THAT!!!
CONGRATULACIONS!!

I’ve got more projects up my sleeve and I will return for more! I live down a dark private road and plan to install three new solar post lights along the way. This will be a warm welcoming site when coming home at night.

Aiden helped me pack the car and Dan on the register was the most patient employee. Great service.

I enjoy this place with it's myriad of ideas 💡

Great workers helpers got what I was looking for and very reasonable prices

As per usual they meet my requirements and when I need help they go above and beyond

I enjoy being able to get my things without being hounded by employees. I bought 12 16foot pieces of trim and they were pretty flimsy and wanted to break and a worker pulled out a roll of clear packing tape and taped them up to make them stronger. Super helpful and appreciated. Also, after checking 3 major home stores Home Depot had the best price for what we were looking for.

Always clean and well organized. Lots of staff offered to help me find what l needed. My favorite place to shop!

Great place to get your material.and just about anything else you need.
Best place ever,

Awesome service! In and out in 20 minutes with washer and hookups. Friendly helpful polite!! Way better service than lowes(just wasted 45 minutes trying to buy from them) and home depot had more choices and better prices!!!!!

Walked in the door and immediately was told to take a bag of light bulbs because it was Earth 🌎 Day. You can't beat that deal. Bought chicken wire, and I was out. I was in and out in minutes.

OMG, the people here were amazing. Started as a simple run, which went great. Had some car trouble in the parking lot and these folks were AMAZING at helping me get back on the road. Hats off Home Depot Gaylord!!!

Thank Sara at the service desk and Chris Byrd in flooring such knowledge and service

Loving the new plant area 🪴

Great installation work and was able to be put on a cancellation list. Amber with Home Depot and Rosa with AIS were able to get my installation moved up due to a cancellation which otherwise would have been another five weeks out. Very thankful for all the help on both parties ends.

To the managers and staff that made a bad day great. HD's delivery service messed up our delivery Friday 06/24 and left us with our flooring at the store not at our home. But the management and I believe Brian and Dave their employees went above and beyond and got the flooring to us today.
Great Job Home Depot!

Excellent instore help, good people. Extremely helpful.
Just wish that they could answer the phone not just switch from one associate to another. But I guess that's just like Lowes.

We live in a day in age where most businesses treat you like a number. Not Bell tire. I have always been treated like I am their top customer. Ever! .Been a faithful customer for years. And will continue so.

Excellent customer service and knowledge in the plumbing department for kitchen sink strainer/drain area. Great information on how to do the replacement, making sure I had all the parts I needed. Thank you!