The Highlands at Harbor Springs

Our young son got the flu while we were at the Highlands and every single member of the staff stepped up for us in a way that nearly brought my wife and I to tears. They were our village and made sure we had everything we needed to ensure he was OK and that we were taken care of.

For example, we had security guards in the middle of the night running us towels, bedding, and cleaning supplies and genuinely, I mean fully from their heart, offering to go into town if we needed anything. This was followed by Lisa, the manager, dropping off a beautiful care package with chicken noodle soup, crackers, ginger ale, and other assorted goodies in the morning and once again, extending the full support of the staff as our son made his recovery.

We were already impressed with the room transformations in the lodge and the staff welcome experience (shout out to Morgan at check in and Jeff from Brazil who helped with getting us settled in) but this experience has taken our appreciation and gratitude for Highlands to an entirely different stratosphere. It's truly rare these days to experience a business and its staff leading with so much heart and humanity. Highlands is doing something very right!

I truly hope executive management sees this because everyone that stepped us for us from Lisa to the housekeeping crew and to the two security guards at our door multiple times in the middle of the night and offering to go to town (I wish I had caught their names because they were incredible) deserve a huge hug and huge raise!

Thank you to Highlands for everything. We are lifers!

I interacted with a lot of the staff -- the ticket booth, equipment rental, the bar, the lift operators, etc. And everyone was so nice -- like they enjoyed the day.
And they were very helpful whenever I had any issues.

Their new lift is incredible!

My friends and I had an amazing time. Strongly recommend.

The enchanted trail is a wonderful experience. The color scheme is amazing. It is a beautiful stroll through the woods. The yurt in the middle of the trail is a great place to rest, and warm up. The yurt serves hot chocolate, alcohol, and s’mores. There is a free shuttle if you don’t want to walk back. Gratuities are appreciated.

the newly renovated wing of the main lodge is beautiful and every worker i encountered was a pleasure.
also love this mountain for snowboarding!
champions pizza is the best at this resort too!

We’re a group of 9 and we stayed in the townhomes this past Friday to Sunday. We’ve stayed at Highlands multiple times before, but it’s been about a decade. The resort is great, with all the amenities we needed for a snowboard weekend with our families. The service was outstanding, from the lift attendants to the shuttle drivers. We will be back!

One major difference in my trip was the level of service from the staff. I showed up to a lift and forgot my lift pass at the condo. I met a manager Josh who offered to get me a new lift pass so I didn’t have to take a shuttle back (I didn’t even ask). He let me up the lift while he went back to the main lodge and gave the new pass to Janet so I could be with my group. What a selfless act of service that did not go unnoticed. Thank you!

We went through the Highlands Christmas trail walk on Christmas day. It was beautiful, creative, and definitely captured the Christmas spirit. We live about an hour away so we drove and didn't have the pleasure of staying at the Resort but the grounds looked beautiful.

They've kept the ski season going despite natures best attempts at ending it early. Great snow, great employees, great food, this is the happy place. 🩵☁🪽

1st time staying at the Highlands. Spent 4 days/3 nights for our wedding anniversary. Great time riding the scenic chairlift to look at colors. Had meals at both Slopeside and Main Dining Room, wonderful service every time. Our room was exceptional. Friendly and helpful service from check in to check out. Will definitely be back!

Love the shuttle service!!!
5-stars to Rob our shuttle driver. Friendly, cooperative and just a super nice guy. Soooo great with all our kids and makes me feel like they are safe and in good hands

We stayed on Camelot and took advantage of the free shuttle. Employees were very friendly will definitely stay again in the future.

My kid had a great day at the Mountain Bike Park! Pass was easy to get and there were zero lines! Cafe & Restaurant were open, even though we just got a few snacks. Scenery was gorgeous, especially now in the Fall!

I didn’t stay at the hotel so I can’t speak for that but I came here over the winter for a skiing trip and had a good time. We stopped here on our way back from up north to do the zip line. We had a great time with that as well. Seth, Craig, and D were great guides! The staff was super accommodating- we were suppose to do it on Saturday but my son wasn’t feeling well and they switched us to Wednesday. We will be back in the future.

Great hotel and resort stay. Highly recommended if you’re looking for resorts and easy of and on access to slopes.

This was my second year joining up with a group to play some golf at The Highlands.
I'm from Ontario Canada, and it's shocking to me that courses only a few hours west, Winter this well. The condition of each of the 4 courses on the property is top notch.
The rooms are a tad dated, but when I went at the end of May 2023, it looked like some renovations were under way to the outside. Some inside updating of the guest rooms is definitely needed, but still comfortable nonetheless.
The breakfast buffet? 15/10. Never had anything like it.
THE COOKIES WHERE YOU CHECK IN?!?!
STUPID GOOD.
I will be coming back here every year for the rest of my life.
Best golf weekend ever.
Do it.

Great night skiing! Kids had a blast and they had plenty of trails for all types of skiers.

We live within minutes outside the property.
Love location, skiing, mountain bike trails and golf. Good vacation place we’ve heard but we use it locally. We always used the par 3 course with the kids and have a lot of memories there.

We stayed here from 8/14-8/17/2023. This was our second stay here at this hotel in the MAIN LODGE. This review is specific to the main lodge and not the other places you can stay at.

The rooms are modern, comfortable, and welcoming. They shower is large and the water pressure is superb. The beds are extremely comfortable. The hotel has a large in ground pool and hot tub with deck chairs/lounge chairs. While we were there, it was quiet and almost a private experience.

The grounds behind the main lodge have a small hut filled with recreational toys/activities for kids to do - putt putt, ladder ball, cornhole, etc. Great for the kids.

The location is close enough to Petoskey, the Petoskey State Park, and Harbor springs so you are not wasting to much time driving to things to do. The hotel is secluded off the beaten path making it desirable for those wanting a more private and quiet location.

We never at the hotel so I can not comment on that.

Outstanding accommodations for the resort. Great pools and activities for families.

The skiing is superb. The grooming is first rate - I can't stress enough how perfectly groomed the slopes are. Nice runs, we'll marked trails, very friendly staff. Plenty of parking and parking is pretty close to the lifts - just a short walk. Did not stay on site / can't speak to the overnight accommodations.