Stuff Self Storage

I’ve been using Stuff Self Storage since June of 2022 when I moved from Louisiana to OFallon IL. I absolutely love how clean it is and secure it is. I’ve never had any issues and I highly recommend them to anyone!

Rented one of the larger units here for a few months. Checked out their multiple sized units online so I could find the right size. Everything was great. Staff was available and responsive. Nice place and you can drive up to the unit. I have used other storage facilities before, but it seems there was always a problem.

I got a storage for one month. But I was well taken care of & all my property was well secured & clean. I appreciate Jen. She closed me out & was very nice & helpful.

This is the place! No need to shop around. Best service, best prices and in town location makes it very accessible. Thanks Erik for always helping.

Convenient location and easy to access!

So far so good

Convenient and cost friendly

Stuff Self Storage runs a fairly clean, fairly well maintained facility. Their online system for payments is easy to use and allows for quick, easy monthly payments. I believe I can also update my gate code if desired. Although the lot is somewhat in decay, it is still maneuverable and safe. They are responsive to maintenance requests and do whatever is in their power to address any issues you might have. They recently have raised the monthly rate on my unit which is somewhat frustrating given that most storage units in my experience do not do this to existing renters until you elect to make some sort of change.

I went to get somethings out of my storage unit and everything seemed top top. My favorite part is I have 24/7 access to my belongings which is great. Thank you Stuff Self Storage you're doing a wonderful job maintaining my things!

It was a quick process and very convenient

BE AWARE WHEN RENTING FROM THIS PLACE. !!!!!!!

My husband and I just recently rented here and someone broke into our storage and stole our valuables. A lot of sentimental items were stolen and some military items. Another unit in the same area broken into and stuff was stolen 2 days ago as well. A police report was made from the other units and the facility failed to call us to make us aware that someone broke into the area. Including us it’s been 2 units so far that we are currently aware of that has been broken into.

Edited for update:

After putting the review my husband was able to receive some help. The person he spoke to was willing to refund us for the time we rented. I wanted to add that when we did receive the unit the unit was clean and it was easy to rent at a reasonable price. The only reason why I’m only putting 3 stars is because there was some help after and the condition of the unit was pretty good when we got it but aside from that I wish there was a more secure way of keeping our stuff safe. I know that it’s very common for people to put some valuable items in storages or sentimental items so this is why it’s important for me to make a reasonable review. There was a lot of actual sentimental items that we will NEVER get back because we trusted this unit. We never had an issue before renting from other units.

I had been waiting since December 2018 for a unit to be repaired. I asked to be on the waiting list and confirmed that I was still to be called when the unit was available. This company rented the unit without any further communication and refused to offer any deal that would be comparable. Their only offer was to double the rental fee. I feel this was very poor customer relations. I would be cautious of any agreement with Self Storage under any circumstances.

I have tried for 2 months to get someone to call me or respond to voicemails I've left or emails. I am out of town due to Covid and can't get into my account to pay online. They just charge late fees but won't contact me to resolve the issue.