Eastern Shore Family Practice

I used a doctor in Mobile for years, but she go a little older and did not want to do the things she did for me previously, and she moved around a lot. I looked around for a doctor for years, and I finally settled on Dr. Johnson at this facility. I have never regretted on minute of my time here. First, the ladies who run the office are prompt, professional, and courteous. I call them for a visit, and they find a way to make it happen. Then, I go into the office, and I never wait more than 10 minutes see the nurses and doctors, which is very convenient because my time is as important to me as theirs is to them. Next, Dr. Johnson comes in and is a professional with a good heart, a great sense of humor, and a huge amount of medical skills and manners. We joke and chat while he asks me about my family and my condition. Recently, I went in to have my ears cleaned, and it was done with the ultimate in care, concern and proficiency. I see people complain on this page about these guys and gals, but I have never seen any of the problems they mention in their gripes. I recommend this practice to any and everyone and do so without hesitation. I love this group, these people, and these offices. If you need a medical group, look no further.

Jon

Great staff and personality from the desk to the nurses in the back. Doctor Johnston was great. He had a great personality and a sense of humor. They take care of there patients. I was told If you have a problem they will see you in the same day no matter how busy or what there schedule is.

Great Doctor. Dr Brummett was my doctor from 2003 to 2014 while we lived in Alabama. I am an older professional who had various medical problems over those 11 years which Dr Brummett took care of very knowledgeably, professionally, and promptly. I highly recommend Dr. Brummett.

Very caring people who have been there for me for 30 years the New Dr. Johnson, is doing a great job, I look forward to getting him better, Dr Henry Davis is also excellent.

Dr. Bishop has been my doctor for 27 year the best I ever had I drive 50 to get treated the staff is wonderful and he is a great physician

I have been going here my entire life and from the Doctors to the nurses to the front administrative staff, such a fantastic group!

We love Dr. Smith. He always takes a lot of time to make sure that he understands what is going on and you understand what is going on.

Waiting wasn't long. Staff friendly and very helpful

This place has awful customer service. I made an appointment as a new patient 1 month in advance and they had no recollection of the appointment whatsoever. The receptionist took no responsibility for the clinic’s mistake and kept eluding that I was making everything up. She then told me I would have to start the process all over again, having to submit a new patient approval request. Ridiculous.

I’ll update on my experience with the doctor assuming I ever get an appointment. Cool, cool.

**update** I had an appointment with Dr. Kayle, who was very professional and knowledgeable. Will be going back to see her. Changed my rating from 1 to 4 stars

I see Dr. Amy Kayl. She is absolutely amazing. She listens to my concerns and takes her time while she is with me. I have never felt rushed.

The front desk clerks do have an attitude most of the time. That is the only reason why I am leaving a 4 start review. If their attitudes were corrected, I would have given it 5 starts.

Great place, The doctor I use here I have had a along time.

The only problem associated with facility is the lack of getting in touch with the office during their extended lunch break. When a situation comes up regarding an appointment at another office initiated by the Family Practice and then get a call indicating your insurance will not cover the procedure; returning a call to Family Practice during lunch is futile. Forty-five minutes later after several calls to our insurance company and other contacts, we finally got the approval. Only Family Practice could change the code for the procedure which was coded in wrong initially. Made our appointment with five minutes to spare. Could have been resolved sooner if there was someone to cover situations like this at lunch.

The doctors are great, but the women who work at the desk and answer the phones are snippy and rude!

I think the staff is very nice. My problem is they will prescribed every drug in the book. Even if non Big Pharma research says you don't need it. The side effects of some of the drugs I was prescribed are worse than the drug itself.

'Beware' This Dr's office is absolutely not the one to go to, I was seeing Dr. Andrew Smith and a member of his staff was irate and belligerent toward me and she is also a RACIST, can simply tell by the way i was treated because of a question that i had about a cancellation fee her name is Brenda Lyndall beware of her. What make it so awful is that she is the Office Manager believe it or not.
If you're of Color and have to speak to her regarding a matter she is for sure a Racist and Dr. Smith is a co-signer of her foolishness.
He 'Dr Smith' never asked me my side of it, he went strictly by whatever she told him and I can say what she said was absolutely false because I didn't go inside that clinical facility and in anyway irate all i did was ask a question and she went off!! hostile and aggressive toward me simply because i am of color.
again Beware of Dr Smith and his staff member Brenda Lyndall she is not a nice person at all in any way!!

I had an extremely disappointing experience at this place, and if I could, I would give it 0 stars. The care I received under Dr. Heather Castleberry and the staff here was terrible, and I've never dealt with a doctor's office as poorly managed as this one. I wish I had read the Google reviews before I made my first appointment here.

Doctors and nurses are nice, but the billing department and the front desk people...
I went there for annual physical exam, and yes I was new there. I was charged for "new patient" service. The lady at the front desk said" you gotta establish relationship with the doctor before doing any physicals". Never in my life, have I had to pay for new patient service for physicals.
When I called my insurance asking why they don't cover physicals, they said the doctor's office service code doesn't say preventive care, its rather says a diagnosis of a condition I had mentioned during my checkup. So, they tailor their reasonings for billing accordingly to loot the maximum fund out of patients.