Prosperity Bank

I have banked at Legacy and used the Redbud branch as my primary branch for about 20 years. I have had several different account types and have always found their service levels to be above and beyond! Friendly and helpful staff greet me every time I walk in. I recommend this bank/branch and taking the time to get to know the good folks with whom you bank.

Manager and employees always are polite and efficient. They work quickly to help get my banking completed so i can get on to my other tasks.

Very professional and caring team that has been my banking family for over twenty years.

Prosperity is always Great

Very nice Manger I saw today he help me out alot thank you sir

Helpful, reasonably fast. Not super friendly 😁

Buy bitcoin and steem, banks are evil!

Always very friendly.

Agradable,gente muy atenta,limpio,rápido atencion.

The bank is nice on the inside, and the customer service at this location is very pleasant. However, the fraud protection prevents us from using our debit card, and is run through a third party. Attempting to place simple amazon order resulted in a cycle of receiving a text message from Prosperity that they detected fraud, in which you are supposed to be able to confirm through text if it was or wasn't. This service does not actually work. They will then call you, and yell a case number at your voicemail, so you can call their third party fraud department. If you call and state it wasn't fraud using your case number on their automated system, that you in fact made a purchase, they will still hold your card. If you wait the 36-45 minutes it takes to get someone on the phone from their third party fraud center, they will be of absolutely no use. I know because we did this 4 times in one day. They will tell you the hold is off your card and the transaction will go through, but it won't. If you call Prosperity's customer service they will send you back to the third party fraud department. I know because we did that 3 times in one day. If you want a bank where you can never, ever make an online purchase and want to spend 5 hours of your day off being told your card will work 'this time', this is the bank for you. If you want to be able to access your account online on a user friendly interface, this is not the bank for you. If you want to be able to make a purchase online and not have your card held for fraud despite going through their customer service and again, a third parry fraud department, for hours; this is not the bank for you. If all you want is a bank that you can go inside to make deposits and withdrawals and you write one check once a month, this is the bank for you. Cancelling my account now.

I never thought transferring some money from my checking to my savings could be frustrating, but this bank proved me wrong. First, ATM messes up again, it does so at this location often, as such won't let me access my savings. Have to go inside to transfer some money from my checking to my savings. Second go inside forced to wait because tellers are too busy talking to each other about non work related topics, one finally notice me calls me up. I ask to transfer money from my savings to my checking the teller Says ok tells me to fill out my own deposit and withdrawal slip because this bank feels its employees are exempt from too much work apparently, this is the only bank I've been to where the customer is forced to fill these things for the teller. Then over the course of about 10 minutes the teller asks me two times "so you want to transfer from your savings to your checking?" Both times I repeat "no from my checking to my savings." Then, apparently having worked too hard on the small request to transfer money, the teller sends me over to the other teller. She then says to the new teller that I want "to transfer money from my saving to my checking" and for the third time I have to say "no I want to transfer money from my checking to my savings." Then the new teller spends three minutes trying to continue from where the previous teller failed before asking me again what it was I was trying to do? So for the fifth time in the span of 13 minutes I have to say "i want to transfer money from my checking to my savings." Another 3 minutes go by but finally the herculean task of transferring five bucks from my checking to my savings was complete. Genuinely, if you have the option, go to any other bank because there is like a 95% chance they won't be as terrible as this particular location.

This bank is garbage, you can't use your card "YOUR MONEY" most the time. So pretty much is your money but they hold the power to it, you can't use your debit card at so many locations or online. Save yourself the trouble and stress go to CHASE or something, this bank is complete trash. If you want to try abs purchase something but can't use your card, this is the bank for you. Good luck with PROSPERITY BANK. I'LL DEFINITELY BE SWITICHING BANKS SOON.

Not as helpful as the other banks I usually go to. I use the drive through and every time they just do not make me feel welcome at all as the others have extremely friendly faces and sweet attitudes every time. I put a one star because obviously they get my money right no matter which location I go to. But I don't want to feel like an inconvenience to anyone, which they make me feel.

Worst customer service ever. The lady by the name of Sandy was very rude to me. She wanted some information from me and wanted me to say my social security number out loud! Then when I told her that I was uncomfortable doing that she started slamming her drawers and slamming her papers and pens on her desk. Every other person that came to her she was very pleasant to. She kept rushing me to hurry up and make a decision. You need a lesson in customer service lady! I have been with this bank since it was a credit union. Going to find another bank absolutely ridiculous to treat your customers like this!

Omg it is so bad
I went there today around 10:30 am to take out one of my CD . And the woman at the desk said to me, you have to come back at 2 pm
There is only me as the banker today and I have no time
Granted take the Cd out will take her 5 mins and there was no other customers
There was no give me few mins or I will see what I can do... nothing
Worst customer service ever
She is the one when u get into the bank . The east side of the 2 desks
Horrible
I am glad I will never do business with this bank ever again
I had to drive down to the branch on Virginia to get my Cd out and they were more accommodating

I will start off by saying I DO love this bank but not this specific location.
I was treated with judgement by my appearance and very unprofessional. I didn’t catch her name but she was in her mid to late 50s and extremely rude. Asking me personal questions that had nothing to do with my transaction and “assuming” I didn’t have “funds” to cash a check before looking at my account. She needs to lose her job, enough said....