Continental Self Storage

Great place to do business! I've used this place 5 or 6 times over the years and they are always so nice. And they are much cheaper than all the chain places.

My husband and I needed to put our personal belongings in storage and we wanted a climate controlled unit and I have to say hands down this is the best storage unit facility I have ever rented from! Ms. Phyllis is the property manager And she is very kind and helps every tenant with all their storage unit questions and needs. I have went to several storage units and placed my belongings in those storage units and every time my personal belongings were damaged because of the faulty climate controlled equipment or a break-in. Ms. Phyllis was very easy to work with and she never upped our price per month when it came to our storage unit which I absolutely love! I'm telling you, you will NEVER find any other storage facility that will give you the price that this storage facility gives and they never up your price out of nowhere and they won't ever up your price per month. All of my personal belongings are kept in a very well maintained climate controlled unit and none of my personal belongings have been damaged. It is a very safe area to store your private belongings. What I love the most is the security of the facility and how it is not 24 hours of access to the units, like most storage facilities are and that makes me feel that my personal belongings are truly cared about and that's what matters most to me. So if you are looking for an amazing storage unit that is not owned by a chain and only owned by a family I would definitely use continental storage not only because of the price but also because of the hospitality and care that they provide. Also if you are military they give you a military discount.

Great customer service satisfaction grantee and friendly staff members. We must recommen it all who need temporary storage or long term. Price are fair as well. Thumbs up...

Great place with affordable prices!

Super friendly and clean

Best rates in Richmond Hill

Good place

Nice clean

Convenient location

Very rude. I showed up with my 9 months pregnant belly and a handicap sticker on my car and literally all the lady said was “you cannot park there in a very rude manner” were you even sure that i wasn’t coming in? Maybe have some compassion. Your parking lot was entirely empty to make matters better. Have fun with the 6 parking spaces you need so bad!

Staff was not at desk when I arrived and when she got there the only thing she said was I don't have any thing.. don't waste your money on these people they are horrible

My friend is a government employee who and moves often and has rented storage space in multiple states. We showed up for what we thought would be 10 minute paperwork (usually that's how long it takes). We were greeted by Phylis who was exceptionally long winded and particularly rude when I halted her tangent (on how much vacation time she takes, how important her job is, and inappropriate stories about the legal affairs of other clients). I interjected this 45 minute digression on her self importance and standard rental storage contracts and asked if everything she was was articulated in the contract. She proceeded to tell me I could not have a copy of it, and she would call around to other storage units if we didnt listen, she said "can I help you with anything else before she proceeded to prattle on aimlessly for another 20 minutes. Meanwhile we were burning time on a moving crunch and had a uhaul rental. Thus place might be the cheapest but the customer service is terrible. And they also don't prorate any rent for time unused (which is illegal). We ended up renting here because we were out of time. Storage units are poorly lit, and unless you have an hour and a half to listen to the obvious, pay the ten extra bucks and how down the street, or better yet, have phyliss call them for you, as she is more than willing ande clearly not in the business of sales or customer service, but 1.5 hour long diatribes on folks who are exhausted and justtryingto move. Exceptionally rude., and did not really want to make the sale.

No one is ever in the office!