Publix Pharmacy at Tradition Square

Since the change in pharmacists things have gotten much better.
Everyone is very helpful!!
Most of the time they are right on with my prescriptions. Sometimes not but very helpful to take care of things.
Thanks for your hard work!!

This pharmacy is AMAZING! Even though it's very busy, they still treat you great and they're very fast. The entire staff is kind including the pharmacist, Stacie. I saw a review specifically saying she was terrible and I have to say any bad review here is probably there because the customer writing it forgot that they are not in fact entitled to abuse the pharmacy staff and then write a review trashing them. Whoever you are you should be lucky you got to speak to the pharmacist.

This has been my ho to pharmacy for years. Last week it took 4.5 hours to get a prescription filled. It has gotten busier this year. They have great people behind the counter. They are always friendly and try to help when they can.

I had a family Emergency today, I have to go out of town and the pharmacist Stacy called my Dr. and got my medicine for me. Without her, I would of ran out of important medicine. Its nice to know there are great pharmacists out there who care. Thank you to all of the employees at Publix Pharmacy @ Tradition Square !!

Best people ever, great customer service, it’s really a pleasure. Thank you all. Keep it up.

So helpful and good services

Front staff is wonderful!

Is the great market!

My scripts are never ready at the time they give, several are always out of stock, the line is very long.

Stuck waiting 25min over appointment time and no update, communication or reasoning. Lobby full of 3 people, with the person who arrived before me finally addressed since the moment I arrived and then was served before her. The person administering was nice and effective. Posting the pic of those ultimately responsible, but do better with your appointments, please.

Went to fill a script, I was told to go do my shopping and my script would be done in 20 minutes, I was the only one in line at the time. I finished shopping and my script was still not ready it took a total of 50 minutes. If they would have just let me know that when I dropped it off I would have come back for it. Did not appreciate not being told the actual waiting time. Will not have my scripts filled there again. There are many more pharmacy in the area.

. Finished shopping and script was still not finished, my frozen food was melting it to over 50 minutes. Of they had let me know this when I dropped it off I would have just picked it up later in the day, instead

You cannot rely on this pharmacy to fill the orders that your doctor prescribed. In the past 6 months I have had prescriptions sent in from 3 different doctors. EVERY TIME, the pharmacist has said, "we need clarification on the prescription before we can fill it" They don't call you to tell you this, instead, they just don't fill the order. You get absolutely ZERO notification that there is a problem with the Rx UNLESS YOU CALL!!!! YOU have to "jockey" the phone and make all the calls to get the issue resolved. I don't know why the pharmacist does this. Is she a rookie fresh out of pharmacy school who is Uber-critical of every prescription that every doctor writes? Does she look at the prescription and if a doctor didn't cross their T's and dot their "I's" does she not fill it? Is it that they are very busy and they are looking for any reason not to fill orders? I just don't get it. When people can't get their medication or even worse, they run out of medication, it can have EXTREMELY NEGATIVE REPERCUSSIONS in their lives. And this pharmacy won't lift a finger to get it resolved. My doctors have said that when they call, they are on hold forever, and sometimes they can't get the pharmacist to call back. So, if you decide to use this pharmacy, I hope that you have time to make lots of phone calls because YOU are going to have to do THEIR job!! I could understand if it was 1 doctor, but from 3 doctors in 6 months? I mean C'MON' PEOPLE!!!

I never post reviews, especially negative reviews, because I understand people/businesses will have bad days. That’s to be expected at times. But the Publix pharmacy at Tradition, is just awful to work with. We have used Publix pharmacy’s for 15+ years, at multiple locations depending on where we have lived. Never have we experienced the constant horrible service that we deal with month after month, as we do at this location. The majority of the employees, including the pharmacist, are rude, and act like they don’t have the time or care to listen, or attempt to help you. (I have been hung up on more than once with the statement, “have a nice day” - in a condescending voice, and you hear the phone disconnect before you can even reply) They have no organization or urgency to get anything completed. We have used this location for approximately six months now, and every single month, we have issues. I have waited some time before sharing my experience hoping things would get better. But unfortunately, this seems to be the norm, and it’s not fair to the customers. I’m disappointed because this is not the experience you usually receive from Publix, who always prides themselves in customer service.

They will receive a script from a doctor’s office, but will not fill it on their own. I have to call each time to have them acknowledge they received it, and half the time, it’s not filled/ready when they say it will be. (I understand some locations are busy.) But there have been multiple occasions where we are told prescriptions will be ready after a certain time, and when we arrive to get it, we are told, “the delivery was late, and your prescription isn’t ready.” Sometimes it’s not even ready the same day. Or “We haven’t gotten to it yet. You can shop and come back in about 30 mins”, when we were told to pick it up after a specific time. They also chose to create their own rules regarding controlled substance perceptions, (which other Publix pharmacy do not do) This was told to me by the Pharmacist, when they would not fill a prescription two days before the medication would be empty. They will only fill it one day prior to running out of medication. Which makes it very inconvenient if you work or are unable to get to the pharmacy on your last day of medication. When I questioned this, because we never had this issue at our last Publix pharmacy, I was told, “this is what we chose to do here.” I respect their attempts to prevent people from abusing medications, which I assume is what their reasoning behind this is, even though your doctor has to approve the prescription refill each time!!!. But only allowing one day before the medication is empty, and not having the organization or ability to fill prescription the day it’s needed, creates a lot of stress and inconvenience for the customers.

My biggest disappointment in all, is the attitudes and condescending tones you receive in person, and over the phone. I hope something changes here for the better.

Pharmacy manager Stacie is an incredibly heartless human being. I would strongly suggest trying other pharmacy's unless you have to use this one like I do. She seems to have no idea what she is doing as a glorified inventory stocker.

long lines, and unfriendly service - cant wait for traditions to get another supermarket pharmacy, last time i use publix.

the pharmacy girl in the register is not nice