Staples

This was my first time using the printing service at this location and I had a great experience! The employee was very friendly and accommodating

Today our family payed a visit to Staples in search of a chair to help with comfort for the lumbar region of my husband’s back. Lol. We needed a little help which we did receive from Staples representative Steve. The great thing about this level of customer service from Steve is that he also had the same experience with back issues as my husband. He shared his experience which was a tremendous help for the both of us to foresee soon of what would be the best type of back support with sitting and sleeping. We felt like not so much as customers, but family. We appreciated all his time answering questions and trying to find just the right reclining/chair appropriate for my husband for the time being. My husband is adjusting slowly. Thank you, Steve!!! You are much appreciated.
Mrs. Gaines

I can always depend on positive customer service. Logan the manager is patient and very knowledgeable.

. The store manager and rep xxxx270 provided exceptional service to a loyal Staples customer this morning. I appreciate the positive attitude and willingness to help. Well done!

The personnel at the Williamsburg Staples store on Richmond Road are fantastic. Amanda in the store's printing/copying center and a very nice general manager went above and beyond last week to help me get some items printed on a very tight timeline for my father's funeral. They were extremely kind, compassionate and uber helpful. At a time when I was very stressed out and grief-stricken, they brought a ray of sunshine, and I am grateful. I have been a Staples customer for a long time, and I will remain a Staples customer.

Excellent customer service. My laptop stopped charging through its C port, even after purchasing a new charger. I brought the laptop into the store and a tech plugged it in another jack and it started to charge. I purchased a 'universal charger' but it didn't fit my computer. The manager, Steve, was very quick and efficient to return the universal charger. Then, since I needed the computer that same day, he actually gave me their store's charger that fit the second jack. It is normally only available unless you purchase a whole computer. He didn't charge me for it. My computer is still covered by the 2 year protection plan, so I will be contacting Assurion later to see about getting the C port fixed. Thanks so much, Staples, they saved the day!!

Came in a a busy Sunday afternoon and the employees were helpful and kind. I needed to print an Amazon return label and leave the packages to be returned and in the midst of assisting two other customers as well, I was assisted, given a label pouch for the label, and not even charged for the printing of the label. I feel like office supply stores get a lot of crap because they are often understaffed(not their fault) and people are generally impatient jerks. I was pleased to see the other two customers in the print center being kind and patient with the employees. Great experience, highly recommend.

Brandon, print & marketing associate, helped me to save money when I brought in an item I wanted to return to the store where I purchased it. My box was way larger than the item I was returning and it was going to cost me a lot!hefty amount to send it by UPS - even more expensive to send by USPS! He kindly offered to cut a smaller box for me that fit the item perfectly. I so appreciated what he did and the money I saved. Staples in Williamsburg, VA is truly fortunate to have him as an employee!

I bought a portable, plastic file holder about three months ago.
It has 3 latches on each side. I noticed that it was installed wrong today and tried to fix it. Two of the plastic latches broke.
In frustration, I threw it down and cracked the top.
I brought it in to let them know about the latches, expecting to pay for at least part of it if not all (the two broken latches made it unusable).
They gave me a new one without a receipt. Very nice staff.

TSA PreCheck: Alfia & Savannah were great! My husband and I tried to do our appointment at IdentoGo in Virginia Beach, and waiting over 30 mins without anyone coming to the window. The line was wrapped outside the door, so we decided to go to Williamsburg as a walk in. We were in and out in under a half an hour. Highly recommend the drive to have a much better experience.

I had an absolutely AMAZING and EXCELLENT experience with this staples. The manager, John, went above and beyond what I would expect any store to do, especially a chain, to help me with my order I inadvertently put in from Hampton Roads (I assumed we had a pick up store here). He really made my day and holidays. It is customer service like this that every business should strive to have. The calendars are also very high quality and the design function was very simple. All recipients were impressed.
Thank you for everything. Amber (from Portsmouth, VA)

Costumer service exceeded expectations went here for a printer. Didn’t workout but the attentiveness was there.

I only stopped in here to get a soda while my mom shopped in Goodwill, so I cannot comment on services or other supplies. The cashier was friendly, the store was clean, so far as I could see. I had no issues.

Our Staples in Williamsburg is amazing. Great service. Patient and helpful staff. Jonathan, Amanda are the best.

Did a great job on my large print order! They were able to bind a book for me in only one day.

Justin gets the greatest...he being new had a big heart to serve and care for customers needs with a great attitude. Customer service at it's finest...thanks Justin and staff

Exceptionally helpful staff! Truly customer centric! Had a wonderful experience shopping there and look forward to going back for every & anything else I can get from this Staples.

The General Manager and the staff of this store go above and beyond. They help our small business tremendously. They go out of their way to help us with our rewards. Their professionalism and customer service are 5 star!

Dropped off electronics for recycling. As always, the people were great. I really like this store.

No complaints. Everything you could want from a Staples