Progressive Music

Excellent service. They were prompt with answering their phone and provided above average information on products that I needed. They also were very informative about their repair services for instruments. Thank you for all your help!

Needed a QUICK turn-around for marching band practice and Jeff had me covered in hours, even brought it to my workplace so I didn't have to pick-up. Highly Recommend!

This is my second time now coming to Jeff from Progressive music for saxophone repairs. I came to him for a fairly standard tune-up and to replace a few things on the horn. He gave me a timeline for when he'd be able to get my work done, and unfortunately it didn't quite work with my gig schedule. He saw some bandwidth in his schedule that day and decided to take my horn fix it up right then and there! It was so kind of him to accommodate and my horn is back in tip-top shape! I was in and out within an hour.

The professionalism and dedication to craft is obvious. It's easy to see how much the folks at Progressive Music care about what they do. Needless to say, I'll be coming back soon!

A very nice music shop. I rented an alto sax a few years back and it was beaten up but i was a really good one. It broke a few times and they repaired it super quick like overnight. It was a little pricy but they were very helpful and local. A good choice for students.

We have rented 2 clarinets from them. They are very nice and easy to work with. They are the cheapest that we could find.

I went there for French horn repairs. They did a fantastic job and for less than anywhere else.

Very knowledgeable salespeople and repairmen

You need he has it

Great experience

Avoid at all cost. Customer service is horrendous. They don't answer emails, phone calls or FB messages. Over 200.00 to replace pads on a clarinet. Quick to cancel rental agreements when it was suppose to be a uspsize of my son's violin and not a return. I have to start a new rental agreement all over and lose the 500.00 we had already paid in. Just avoid.

My daughter is using my old flute that my parents got through Progressive and when a pad fell off the band teacher asked if I was ok with it being sent there for repair. I said yes b/c 20-25 years ago they had great customer service. I received a phone call 3 1/2 WEEKS after they had it to tell me my total was $262! For a pad??? So when I called I was told everything else they did but never called to see if that was ok OR if I could afford it. I was told by Frank in repair that if I don’t pay they keep my instrument. So I paid over the phone. Was told it would be delivered the next day to my child's school. Two days later they call with me to verify which school. IT WAS DELIVERED TO THE WRONG SCHOOL!!! Once I saw the bill it wasn’t marked as pad they had it say make playable. He took a small dent out of the headpiece that I had done 20+ years ago. That did not affect the way it played! I WILL NEVER TAKE AN INSTRUMENT THERE AGAIN AND WILL NEVER RECOMMEND THEM! They also got rid of the cleaning rod for it and I had to purchase a nee one from Amazon. When you call the person is useless! I have had better dealings with shady auto repair places!