Ottawa Veterinary Clinic

Olive had her first vet apt. They explained that she was about 2 weeks too early. Scheduled another visit in 2 weeks. Everyone there is so friendly.

Very friendly staff that take the time to answer questions. Easy to make appts. with little wait time in the exam room.

Very pleasant, great staff
Meets all your pets needs, plus more

I take all my pups here and have for years. Friendly and knowledgeable staff.

Excellent place. Vets, techs and office staff are amazing and a joy to go see. Never have long to wait.

Great staff to care for ur pet, have taken several there

Terrible to get a hold of! I got a message that stated all lines were busy and that I should call back. They actually tell you not to leave a message because they don’t check their voicemail. I called back repeatedly, but got the same result. Who has time for this when you have a sick pet? I found this very unprofessional and, frankly, more than a little callous considering that the individual calling them is already dealing with a stressful situation in all likelihood. I’m not taking my pet to someone who isn’t really there for me from the get go. At the very least, asking your customer to call back repeatedly to see you is the epitome of rude.

I decided to revise my rating after visiting this practice today. I will admit, I was LIVID when I wrote the above 4 years ago. While I still stand by what I said above about asking your customer to call you back, I feel that this practice deserves a rating that takes into account the whole picture. In short, I had a GREAT experience today. The front desk is welcoming, friendly, and very efficient. Upon arrival they politely informed me that there had been an emergency, and that they expected my wait to be a little longer today. They were quick to apologize, and, intermittently, kept me appraised of how much longer they expected my wait to be. In actuality, I really didn't wait long at all and it was obvious to me that the staff valued my time and tried to move things along as quickly as possible. At the same time, I didn't feel rushed at all during my appointment. Dr. Baldridge took his time with my cat, explained my options for preventative care (including cost), and was very gentle in his examination. Prices are extremely reasonable, less than half of what I paid in Findlay. I am very happy with my decision to give this practice a chance. It's really everything a pet owner would hope for: considerate office staff, very caring vet, lovely space, and reasonable prices.
All of that said, I do feel that there needs to be something done about the call system. The first time I called the other day, I got the same "call us back" message that infuriated me four years ago. I tried to go to the internet to schedule an appointment, but the "first time user" link did not work. However, this time when I called back, I got to talk to someone and she made the appointment for me. She was very polite and expressed concern over the non-working link so maybe this will get fixed. At this point, with so many positive things going for this practice, I will continue to bring my pets here in spite of the phone situation. I will even go a step further and recommend them to anyone without reservation. After experiencing two other local practices, this one is by far the best.

I've been there twice now and both times the service has been excellent. Prices are reasonable and everyone has been polite.

Staff was very friendly and knowledgeable. They were fast,and courteous. They were just as excited about my dogs pregnancy as I was. It is always a pleasure to go there for visits!

Professional pet care and friendly customer service

This is a family full of big hearts. I've been so grateful for their exceptional service over nearly 19 years of my cat's life. Their sister location in Bluffton is also exceptional.

Great experience and great staff! They take care of our puppy and cat! We love it here!

Excellent service and care from knowledgeable, professional, and friendly staff.

Staff is friendly and helpful. They send reminders in the mail to make it easy to remember when to get shots and such. Prices are reasonable.

We have been taken are little girls here for the last 6 year's now . We moved away to Indiana and we drive back to Lima Ohio it's a 4 hour drive but worth it to know that my dog is getting the best care .

Excellent veterinary clinic! Staff was always friendly and Dr. Baldridge always provided excellent care for my pups.

Great customer service, doctor's are wonderful, I transfered from another office to Ottawa. Definitely recommend them. All 4 of my pets love ottawa vet🤗

They were very patient with my fearful dog. She takes time to feel comfortable. I so appreciate that!

Always great care for my fur babies

They take amazing care of my dog and they've been open arms everytime I come in considering most of the vets I've gone to turn me and my dog away considering his breed.